ComplaintsforSilver Safe Box, LLC

• Initial Complaint

  02/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Starting 01/21/2020 and ending 08/19/2021, this company charged me $45 per month (20 charges totaling $900). This was done through ACH debit. I never signed up for the service.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  My mother is very ill and I am trying to wrap up her finances. I see where $45.00 is being taken from her checking account at MVB Bank every month. I need this to stop immediately and I want this company to pay back every fricking dime they stole from my mom. She is 83 years old and this company took her money. I read the feedback on this business and it's the same, over and over again. They are stealing her money. We need this money for medical expenses. They are taking funds from her bank.......the transactions show up as ACH Debit Purchase SSB 8007574680 Please help me. I am her son *************************************************************************** My mother is ********************************************************

  Business response

  10/15/2021

  Business Response /* (1000, 5, 2021/09/15) */ We found that Mrs P***** has never logged into her account or used any of the data her subscription allows. She may have been signed up for the service without knowing what it is for and therefore never used it. We will refund Mrs P***** in the next 3 business days, and once refunded we will remove her information from our client files. Thank you. Consumer Response /* (3000, 7, 2021/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Money has not been refunded!!! Business Response /* (4000, 9, 2021/09/24) */ We're sorry , the refund was suppose to be sent and received by the 20th. We've put in a new request in and you will receive your refund in 3 business days.Again we apologize for the mistake. Thank you. Consumer Response /* (4200, 12, 2021/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) If a full refund is not received within 7 calendar days, I will proceed with filing a criminal complaint with the West Virginia Attorney General's Office. If they are stealing money, do you actually think they're telling the truth and are going to refund money that they've stolen from my mother. A Liar and a thief go hand in hand!! Business Response /* (4000, 14, 2021/09/28) */ We are under no legal obligation to reply to this complaint or any other, we do so to recognize the grievances of our customers and or those acting on their behalf. Our response to this complaint is in an effort to defend our companies reputation and to comply with consumer laws, the refund that you will receive by mail benefits our company and settles MS P*****'s dispute with us. It is our hope that this response is satisfactory to the Better Business Bureau and MS P*****. Thank you.

• Initial Complaint

  08/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Company silver safe box is taking money out of my account and I did not autorize it

  Business response

  08/25/2021

  Business Response /* (1000, 5, 2021/08/10) */ Although Ms C***** states in her complaint she did not authorize charges by our company, her name and information was submitted on our website and registered. We billed Ms C***** monthly as we do all registered customers, however based on this complaint the account is hereby canceled and Ms C***** can expect a refund in the next 3 business. When the refund is received we will remove her information altogether. Thank you.

• Initial Complaint

  08/05/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have called this company several times to cancel this money being taking out of my checking out $45 and they are still taking out money!!! I am sick of this. No one can get the information cleared up and this is totally ridiculous! I have a cancellation number and they are still taking out money! I need help and want to let BBB know they are crooks!

  Business response

  08/20/2021

  Business Response /* (1000, 5, 2021/08/06) */ Ms M****** account shows she called in and canceled the account on July 20th 2021, this was the first time she contacted us in regards to her account. We have not billed Ms M****** in the two weeks since she canceled her account and we will not bill her any further as she requested. Based on our refund policy Ms M****** does qualify to have the last 3 charges she was billed refunded to her. When she receives her refund and this inquiry is closed her information will be removed from our database. Thank you.

• Initial Complaint

  07/07/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Silver Safe Box has been withdrawing $45.00 a month from my bank account without my authorization, the withdrawal is in my wife (Kim C****), who passed away in 2012, name. This has been happening for the last 6 months, that is from bank statements I have at this point. Just found it today and called their 800 number, said they would cancel but wouldn't send a refund.

  Business response

  08/04/2021

  Business Response /* (1000, 5, 2021/07/09) */ Our apologies, the name and information of Kim C**** was submitted on our website and therefore registered for a subscription of data storage. The account does not show any record of Mr C**** contacting us and has not been canceled. Given Mr C**** statement we will immediately cancel the account and he can expect a refund in 3 business days. Thank you.

• Initial Complaint

  07/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I never signed up with Silver Safe Box. On July 2 2021, I noticed a charge of $45 on my statement. So I went back searching past statements, I noticed they been charging $45 since November 2020. I called them to get some information but to no avail. A man with an Indian/Pakistani accent answered.. These companies should be shut down and prosecuted.

  Business response

  08/04/2021

  Business Response /* (1000, 5, 2021/07/07) */ Nidal T***** contacted us on July 2nd 2021 and canceled their subscription, they did not dispute the charges or ask for a refund. The subscription is the result of Nidal T*****'s name and payment information's submission on our website. In an effort to settle this matter we will refund the last 3 charges billed to Nidal T***** in compliance with our refund policy. We must note that we only bill registered customers, and to be a customer of ours you must have your information registered on our website. Thank you.

• Initial Complaint

  06/16/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They have taken money out of my account since 1/9/2019 in the amount of $45. We are changing banks and I am cleaning up all auto withdrawals. I thought my husband just forgot what it was. Well, its under his name ******** ****. and it has his email address as ****************** which he only has one and that is a corporate email not even close. I call and they canceled the account but I want my money back. We never authorized this nor do we receive any information on it.

  Business response

  07/14/2021

  Business Response /* (1000, 5, 2021/06/17) */ Just as Mrs **** stated the account was cancelled, we also issued a refund in compliance with our refund policy. Mr and Mrs **** will receive their refund in 7 to 10 business days. We understand that Mr **** may have forgotten his subscription but it does not absolve him of his responsibility to pay for his subscription like any other. When the refund is received we will remove Mr ****'s information and he will not be billed again. Thank you. Consumer Response /* (3000, 7, 2021/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I know that he didn't join!!! He has no need for it. He has a company computer and company phone and company email. The email he has is **************** and they had ******************. That is obviously not even close. They did return the three months yesterday but I would like to have the total refund from January 9,2019. This is fraud. Is there anyway to get the full refund. He did not just forget about joining. The reason it has taken this long is that we have many auto withdrawals. We are changing banks and this one has only a number so I called to see what it was. And you know the rest. Business Response /* (4000, 9, 2021/06/22) */ Our apologies, Mr **** was subscribed to the service and for going on two years, we find is unacceptable that he or you would demand a full refund for services rendered. The refund you have received is the extent of the refund we will provide. Once again Mr ****'s name and information that we have on file presently will be removed when this inquiry has closed. Thank you.

• Initial Complaint

  05/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Silver safebox took 45 dollars from my account and I never signed up or gave my account information to this site. I want unsubscribed to whatever that is and refunded my 45 dollars bk into my account n never charged again

  Business response

  06/18/2021

  Business Response /* (1000, 5, 2021/05/28) */ Ms M******* called our customer service department yesterday May 27th 2021 and asked for a refund, she was granted her request and will receive that refund in 3 business days. We understand that Ms M******* denies having subscribed, since she claims she didn't register herself we will remove her information all together when she receives her refund. Thank you.

• Initial Complaint

  05/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently realized that Silver Safe Box has been withdrawing $45.00 from my account for over a year. I had not realized it until today. I had to research the company to even know what it was, customer service didn't explain their business very well either. My account was signed up with a work email from many years ago and an even older cell phone number . The only thing current is my debit card number. I have asked for them to return my money and to give me the information of my sign up. A man named James (???) told me he would send me information about my account. I don't want information, I want my money for the last year plus.

  Business response

  06/16/2021

  Business Response /* (1000, 5, 2021/05/25) */ Based on our refund policy we can and will refund Ms D**** the last 3 charges she was billed, and she can expect that refund in 3 business days. The information we have on file pertaining to Teresa D**** was submitted on our website and registered, this is why she was billed. After a year of being subscribed we can do nothing more than cancel the account and stop any further charges, when Ms D**** receives her refund we will remove her information. Thank you.

• Initial Complaint

  05/15/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have seen a deposit on 12/18/2018 for 0.01 into my account .Since that time I have been charged $45.00 each month for 27 months which now adds up to $1215.00.I placed a call to Jane Silver Safe Box 1 800-757-4680 and asked for a stop of $45.00 on this and refund my $1215.00 .I was disconnected .I then called back and spoke with Katherine and she referred me to Josh .He said the policy is to refund 3 months payment only .This is not acceptable .I then asked to speak to a supervisor Named Jason who was not there but did call me back after a lengthy conversation he offered six months refund . I have never authorized any purchase from Silver Safe Box and I have no knowledge who approved this .I spoke with my bank and they suspect someone has gained access to my account . After BBB review I note a long string of complaints .I appreciate all you can do for consumers who have been taken advantage of . Thank You Regards Dan

  Business response

  07/20/2021

  Business Response /* (1000, 5, 2021/05/18) */ Mr N******* account is no different to any other account, it began with the submission of his name address and banking information and was registered on our site. Clients can submit their information or the information of those they've been authorized to submit, and they obviously can register from anywhere. We don't understand why Mr N***** is disputing the charges after years of billing, it is unfair for a client to have access to our service for years and then demand all charges be reversed. Based on our refund policy we will issue a refund for the 3 charges and remove all information related to Mr N***** when this inquiry has closed. Thank you. Consumer Response /* (3000, 7, 2021/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) In reply to Mr Harold S**** this is not acceptable. I request a cease of any further monthly charge from my account and demand a full refund of all monies to my account. I Have never applied for this service nor would I know what it is. I am working to find who deposited the 0.01 cent to gain access to my account. I also will be filing a investigation into this matter by the Attorney General of Nevada **********. If this is not resolved with a complete full refund . Respectfully Business Response /* (4000, 9, 2021/05/27) */ In an effort to settle this matter we have issued Mr N***** another refund of $135, although unprecedented we feel as though Mr N***** may have been unaware someone used his information to subscribe to our service. It is not uncommon for a clients child or family member to use their information and subscribe for services. Mr N***** can expect this second refund in 3 business days. Thank you. Consumer Response /* (4200, 11, 2021/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is NOT ACCEPTABLE.If you have a refund policy in place it now requires a complete and full refund of all of my money withdrawn .If you review you can plainly see I have not accessed any service nor has anyone I know .You have a history of refunds much greater the 3 months .Look at refunds from 11/22/19 , 10/09/19 , 7/24 /19 , 6 /12/19 12/03/18 12/05/18 to show you refunds made . Again I expect a full refund. Also a complete and permanent block on my account is mandatory Its time for the Silver Safe LLC.to do the right business practice for all parties concerned . Business Response /* (4000, 13, 2021/06/02) */ We find Mr N******* dispute to be justified, a review of his account found he did not use the service. And although the payment of a monthly subscription is not based on usage, we have decided to settle with Mr N***** because he has never even logged into his account at any point. In the interest of settling this matter he can expect the rest of his refund in 3 business days. Thank you. Consumer Response /* (4200, 15, 2021/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will only accept this settlement providing I will NEVER have any of my accounts accessed by this company, or any affiliation to this company. Thank You Business Response /* (4000, 17, 2021/06/08) */ This customer has been fully refunded. Thank you. Consumer Response /* (4200, 19, 2021/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I consider as a customer to be not just fully refunded but a commitment from Silver Safe Box LLC or its affiliates to never gain access to my accounts absolute. I have asked for this on 06/05/2021. Thank You for your understanding and await a final and complete settlement Business Response /* (4000, 21, 2021/06/10) */ WE HAVE REFUNDED MR N***** FULLY AND BELOW IS THE CONFIRMATION OF THE 3 DIFFERENT REFUNDS HE RECEIVED. CONFIRM ******* EFFECTIVE DATE 05/19/2021 DATE AND TIME 05/18/2021 16:53 AMOUNT: $135.00 CONFIRM NO: ******* EFFECTIVE DATE: 05/28/2021 DATE AND TIME: 05/27/2021 17:07 AMOUNT: $135.00 CONFIRM NO: ******* EFFECTIVE DATE: 06/03/2021 DATE AND TIME: 06/02/2021 16:18 AMOUNT $945.00 As you can see we've done our very best to address Mr N******* concerns by refunding him for all charges he was billed. His information is due to be removed when an if this inquiry ever closes. However if his information should ever be submitted on our website again he will be billed. It is Mr N***** who is responsible for where and how his information is used and by who. We bill customers based on the information they or those they have authorized submit on our website. Thank you. Consumer Response /* (4200, 23, 2021/06/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) In response to e mail of 06/16/21 I am asking for a absolute block of my accounts being deposited or withdrawn from now until the end of time by Silver Safe Box LLC/ NRG or any other business affiliated . After our review of history of Silver Safe Box LLC. business it is shown with 271 complaints in the last 3 years ,and 134 complaints in the last 12 months. In my own situation and perhaps many other accounts someone is depositing .01 cent to trigger a account .I ask of you to research the .01 cent deposit that was made on 12/10/18 to North American Banking Company In review of the many complaints it is common to have a deposit of .01 to activate a account .I am convinced if you were to block any person or business from tampering with your website you can improve your business and raise your rating with the BBB from a status not accredited. Hopefully you now can move forward in a positive future with a reduction of scams. Mr Harold S**** may want to address this for the integrity of a legitimate business to function moving forward. Your e mail response of 06/16/21 is not acceptable. Again I ask of you to do the right thing. Thank You Business Response /* (4000, 25, 2021/06/22) */ The amount of complaints are minuscule in comparison to customers we service happily each day, a request from a former customer to change our business model is not one we can take into account, nor would any other company. Complaints are responded to by human resources when they occur. As it pertains to your name and information, they will stay on file up and until this complaint closed. Thank you. Consumer Response /* (4200, 27, 2021/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response of 06/22/21 is not acceptable .I again need a block put in place by Silver Safe Box LLC. or it's affiliates and or assigns to not access any of my accounts. The ability to review all incoming accounts on your web site is a no brainer .In my own example a deposit of 0.01 cent was made to activate the account. If you review your complaints you see many others have had this occur. The 0.01 cent to activate my account was from Roseville ,MN. on 12/07/18.Please reply with a complete and final resolve. You may want to utilize your IT Dept. or sales/customer service to help in monitoring these types of infringements on Silver Safe Box LLC, not Human Resources. Just a thought to help you. Thank You Business Response /* (4000, 29, 2021/06/29) */ We will block any further attempts at billing Mr N*****, the removal of his information when this inquiry is closed will insure that. Thank you. Consumer Response /* (2000, 31, 2021/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) It goes without saying this long process was required to get this finally resolved .

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩