Business ProfileforSudden Impact Auto Body & Collision Repair, Inc.

I ************************* co-signed for my son ********************************** 2017 ****** Sentra SV vehicle.On 6/3/23 our vehicle was parked outside the home, along the curb and was the victim of a hit and run accident. Our vehicle was towed the following day on 6/4/23 to Sudden Impact Auto Body with the help of ************************* Geico.Between 6/4/23-7/17/23 more than $6,000.00 was approved from Geico repairs. On 7/17/23 the vehicle was deemed a total loss. At the time the vehicle was deemed a total loss, there was a remaining balance owed to Sudden Impact Auto Body, of about $2,000 and the vehicle was a forced retention, according to *****. I contacted my lien holder several times, Bridgecrest, and was made aware that Geico shorted the check and the Letter Of Guarantee was not fulfilled in the amount of $10608.93, by *****. GAP did not cover the shortened balance that Geico is responsible for, according to my lien holder Bridgecrest. I am now being held liable for this balance of $1,880.78 (daily interest accruing) to my lien holder. My credit score and my son ****** credit score was immediately affected which has created a hardship for us. My son and I have contacted ***** numerous times and were forced to leave numerous messages with the **************** Representative to forward to the assigned Supervisor for this claim. In addition to leaving numerous voicemails for the Supervisor in charge of this case, ***********************, for a returned call for help on this matter. We never received a response. ******, the adjuster from ***** finally returned our call on 10/11/23 and stated that she could not help us and would have her Supervisor ************** call us the following day. This never happened.Insured **************************************** Claim # **************** GEICO ************** SUDDEN IMPACT AUTO BODY KAIZEN COLLISION CENTER ******************************************************************** ************** BRIDGECREST LIEN HOLDER ************** SILVERROCK GAP INSURANCE **************