ComplaintsforContours and Curves, LLC
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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The business name has changed from Dr ************* ENT to Contour and Curves since I used this doctor. $50.00 of my $250.00 deposit was never refunded by their billing vendor Accurate Billing. I was responsible for paying $200.00 which should have been deducted from my deposit. All the vendor had to do is correct their invoice to show the correct deposit amount and their system would have indicated a $50.00 credit due to me. I talked to the ENT office manager and she says "l'll take care of you (me)". Never happened. The customer doesn't have any obligation to talk to their vendor or request correction directly from their vendor(s). I paid my deposit to Dr ************* ENT and they were responsible for seeking corrective action from their vendor.Business response
07/06/2022
Business Response /* (1000, 8, 2022/01/28) */ Good afternoon, This person is partially correct. I was not aware of this matter. The office manager who apparently had information regarding this situation is no longer with this business. I contacted my central business office and this person is due $43.22. A check for this amount will be issued to the patient immediately. It will be sent to the address on file.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.