Business Profile

Online Retailer

Shapermint

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,075 total complaints in the last 3 years.
620 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/29/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 16, 2025 I ordered several items from Shapermint. When the order came in I was missing a swim skirt. I have tried to talk to an actual person for 2 weeks now and have sent ******** messages, emails, and the live chat. I have not ever gotten to an actual person. None of the options anywhere give you an opportunity to speak to someone or describe your issue. Then about a week ago I received a swimsuit bottom that I didn't order and it doesn't match the top that I bought. I am just very frustrated with the company right now.
Business Response
Date: 07/30/2025
Dear *****,

Thank you for reaching out, and I sincerely apologize for the frustration and lack of communication youve experiencedwe completely understand how disappointing this must be.

Regarding your order placed on July 16, 2025, the Shapermint Essentials High Waisted Full Coverage Swim Skirt in Ocean Blue (size L) unfortunately went out of stock shortly after your purchase. As a result, our system processed and shipped a replacement swimwear item as an alternative.

We understand this wasnt what you ordered, and were sorry that it doesnt match your swim top. That certainly isnt the experience we want you to have.

To make things right, wed be happy to assist you furtherwhether that means helping with a return, or sending you a more suitable replacement. Please let us know your preference, and well take care of it promptly.

Again, we apologize for the inconvenience and thank you for your patience. We're here to help and committed to resolving this for you.

Sincerely,
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I honestly am just giving up on reaching out for an exchange or a refund though because I still haven't been able to reach an actual person for a discussion. It isn't about the swimsuit bottom that isn't even close to the same color as the top, or the money. It's just difficult to understand how there can be such a lack of actual customer service.

Sincerely,

******* *******
Initial Complaint
Date:07/28/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase through this company on May 20, 2025. I ordered three items, only received one. The company sent me an email telling me that two of the items were out of stock. They offered me a different item which I did not want so I said I would wait for item to be restocked. Agent told me it would be within a few weeks. Its been over two months now, I have emailed the company previously a few weeks ago regarding an update and received no response. Tonight I was able to speak with an agent through their chat option and when I requested a refund after being told the item was still unavailable and was provided no timeline for item to be shipped. I was told I couldnt have a refund. She said only option was a store credit. I explained how I did not want a store credit, that the only product I was wanting was the one which I purchased which showed in stock on their website. I asked for a refund to my original payment method numerous times and was told no. Theyre still selling the item I purchased on their website as of tonight even though they do not have the item actually available. Subsequently taking customers money for items they cannot deliver then refusing to refund the money providing only a credit to their store. Its stealing and forcing consumers to purchase items they do not want through their website. Again, Ive never received what I paid for and now they refuse to give me my money back. Over two months since the order was placed, no product or money returned.
Business Response
Date: 07/30/2025
Dear *****

Thank you for your message, and I sincerely apologize for the frustration and inconvenience youve experienced.

We have refund $32.00 back to your original payment method for the two items that were not fulfilled. You should see the refund reflected in your account within 510 business days, depending on your bank's processing time.

We also apologize for the delay in communication and for the confusion caused by the product availability status on our website. Your feedback is extremely important to us, and weve shared your concerns with the appropriate teams to help improve both customer service and product listings.

We appreciate your patience and truly regret the inconvenience this experience has caused. If you have any further questions or need additional support, please dont hesitate to reach outwere here to help.

Warm regards,
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:07/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two tanks on the Shapermint website back in April. I just found out Ive been charged $4.99 every month since then for some kind of subscription I did not sign up for. I have never had a business ever do this to me and I want the business to stop the membership that I did not sign up for and the 3 months of subscription money to be returned. I only had to ****** this to find many other people complaining about this exact same situation. Please return my money and stop the subscription.
Business Response
Date: 07/29/2025
Hi ********,

Thank you for bringing this to our attention, and were very sorry for the confusion and frustration this has caused.

Please know that the Shapermint Club membership has now been fully cancelled, and there will be no further charges moving forward.

Weve also processed a refund for the three $4.99 charges back to your original payment method. You should see the total refund reflected on your account shortly, depending on your bank or card providers processing time.

We understand how concerning unexpected charges can be and truly appreciate your feedback. If you have any other questions or need further assistance, please dont hesitate to reach out.

Best regards,
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ***
Initial Complaint
Date:07/24/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had items in my cart. I never supplied or clicked on anything to order these items, just thinking about them. The next thing I knew, I received a text from my bank ******* that the items were charged with my charge card without my knowledge or approval. They had my credit card number from a prior transaction and used that without my approval. They also added me to their "club" without my approval. I text them and asked for this order to be canceled when I received my bank notice. I was told it was too late even though it said pending. I have had nothing but aggravation from this company and very bad service. You talk to a robot and it's impossible to get to a live agent. Tonight I was waiting over an hour on Shapermint business chat, first with a Bot who then t9od me I'd be transferred to a live person. Then they told me I had to give my credit card and pay $1 to talk to this live person!!! I am so sick of waisting my time. I also had repeatedly asked to talk to a supervisor. I am very frustrated.
Business Response
Date: 07/29/2025
Hi ******,

Thank you for reaching out and for sharing your concerns. We're very sorry to hear about your experience and the frustration it has caused that is certainly not the experience we want for our customers.

Wed like to clarify a few things and help make this right:

Your order SM10455673-TR has already been delivered, but no worries if the items arent a good fit or youve changed your mind, youre welcome to return them through our easy online portal here: hhttps://*******************************************************************************************

It looks like the reason you received free priority shipping on your order is that the Shapermint Club membership was accepted at checkout. This membership offer appears during the purchase process and must be manually accepted to be added which may have been done unintentionally when the offer was shown.

The good news is that the membership was canceled as of July 18, 2025, and there will be no further charges to your account.

We also apologize for the difficulties you encountered trying to reach a live agent. Were actively working on improving our support systems to ensure our customers can get assistance more easily and efficiently.

If there's anything else we can do to help whether with your return or any other concerns were here for you.

Warm regards,
Customer Answer
Date: 07/29/2025
The reply from Shapermint is NOT satisfactory. They charged my credit card and sent items without my purchasing them. The items were ONLY in my cart. I did NOT click to order. Also, I did not agree to the club unintentionally or intentionally. I should not have bern added. They had my credit card information, name, and address from a previous order. I did NOT click on anything to order, just had items in a cart to think about them. Their response I just read asked if the items fit and were what I ordered. NO! I NEVER ORDERED THEM! As I have requested on texts to them, I want my name, credit card information and address REMOVED from their system. It should be illegal for them to have kept that information and have used it without me clicking to order. I have spent hours on this already and am VERY FRUSTRATED. I feel it was their doing and I shouldn't have to do anything further. I would be happy to donate these items because of Shapermints errors. I have continued to make a complaint on another consumer group, besides the Better Business Bureau. I will wait for their response.
Customer Answer
Date: 07/29/2025

Complaint: 23646207

I am rejecting this response because: The reply from Shapermint is NOT satisfactory. They charged my credit card and sent items without my purchasing them. The items were ONLY in my cart. I did NOT click to order. Also, I did not agree to the club unintentionally or intentionally. I should not have bern added. They had my credit card information, name, and address from a previous order. I did NOT click on anything to order, just had items in a cart to think about them. Their response I just read asked if the items fit and were what I ordered. NO! I NEVER ORDERED THEM! As I have requested on texts to them, I want my name, credit card information and address REMOVED from their system. It should be illegal for them to have kept that information and have used it without me clicking to order. I have spent hours on this already and am VERY FRUSTRATED. I feel it was their doing and I shouldn't have to do anything further. I would be happy to donate these items because of Shapermints errors. I have continued to make a complaint on another consumer group, besides the Better Business Bureau. I will wait for their response.

Sincerely,

****** ***********
Business Response
Date: 07/30/2025
Dear ******

Thank you for your message. I sincerely apologize for the confusion and distress this situation has caused.

Please know that weve taken your concerns seriously. A refund of $56.89 has been processed and will be returned to your original payment method. You can expect to see the funds reflected in your account within 510 business days, depending on your banks processing time.

There is no need to return the itemsyoure welcome to keep or donate them at your discretion.

In addition, we have removed your personal information, including your name, address, and payment details, from our system. You will no longer receive shipments, charges, or marketing communications from us.

We understand and respect your decision to escalate your concerns and appreciate the opportunity to address them directly. Again, we sincerely regret the frustration youve experienced and thank you for your time and patience.

If theres anything further we can do to support you, please dont hesitate to let us know.

Sincerely,
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ***********
Initial Complaint
Date:07/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have been charged $4.99 the past three months after making a purchase. Apparently with the purchase I was enrolled in a "membership" program for a fee of $4.99 in each of the next four months.
Business Response
Date: 07/27/2025
Hello ****

We're so sorry about this experience. As per checking, a transaction was made on April 18, 2025, with a subscription to Shapermint Club. The subscription is already canceled.

I'll go ahead and process your refund now of $14.97 and you'll see it posted back to the original payment source within 5-10 business days or depending on your bank's credit posting.

Kind regards,
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:07/23/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received a charge of $4.99 on July 20 but have not made a purchase. I have attempted to contact them through messenger (as per their website info). I have not received a response. I would like a refund and zero further charges.
Business Response
Date: 07/27/2025
Hello ******,

We're so sorry about this experience. As per checking, a transaction was made on April 19, 2025, with a subscription to Shapermint Club. The subscription is already canceled.

I'll go ahead and process your refund now of $14.97 and you'll see it posted back to the original payment source within 5-10 business days or depending on your bank's credit posting.

Kind regards,
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:07/22/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/7/25. I placed an order. 7/8/25, **** label printed, awaiting item. No items ever mailed or received. 7/8/25, credit card charged. 7/18/25, begin contact with company. Was offered a store credit. Requested a refund. Outright refuses to refund me.
Business Response
Date: 07/28/2025
Dear *****,

I hope this message finds you well.

I regret to inform you that your recent order did not reach you as intended. According to the tracking information, the package is currently stuck in pre-shipment status and has not moved forward.

To resolve this, weve arranged a replacement for you. The address we have on file is:

************************************************************************************
*************

Could you kindly confirm if this address is correct? Once we receive your confirmation, well proceed with shipping your replacement right away.

Thank you for your attention to this matter.

Best regards,
Customer Answer
Date: 07/28/2025
I provided Shapermint my PO Box for a replacement order and received no response from customer service.
Customer Answer
Date: 07/28/2025

Complaint: 23637000

I am rejecting this response because: I provided Shapermint my PO Box for a replacement order and received no response from customer service.

Sincerely,

***** *****
Business Response
Date: 07/30/2025
Dear *****,
Thank you for your continued patience, and I sincerely apologize for the ongoing frustration you've experienced regarding your order placed on July 7, 2025.

According to our records, a **** shipping label was created on July 8, but it appears the package was never scanned or delivered. We understand how upsetting this isespecially after you were charged and have made multiple attempts to resolve the matter.

We also acknowledge that you shared your PO Box for a replacement, but since you've made it clear that a replacement is no longer desired, we respect your decision.

That said, we dont want you to be left empty-handed. As a gesture of goodwill, weve issued a store credit equal to the full value of your order so you can select something new at your conveniencewithout additional delays.

Your store credit code: SHMIN-SM19813024
You can apply this during checkout on your next order.

We understand this may not be the resolution you were hoping for, and we're genuinely sorry for the experience you've had. If you need help using the code or have any other concerns, please dont hesitate to reach outwere here to support you.

Sincerely,
Customer Answer
Date: 07/30/2025

Complaint: 23637000

I am rejecting this response because: I have expressed, on several occasions, that a store credit was unacceptable and requested my credit card be refunded. I have simply been given the run around by customer service when it is clear the company simply did not ship my order. Furthermore, I cannot order the replacement with the credit given and will continue to have to pay for shipping, which is the true slap in the face.
I fail to understand how providing a PO Box, as an alternative address is unacceptable to the company.
Sincerely,

***** *****
Business Response
Date: 07/30/2025
Dear *****

Thank you for your message, and I truly apologize for the ongoing frustration and inconvenience you've experienced.

We understand that a store credit was not an acceptable solution for you, and we hear your concerns loud and clear. As such, we have now processed a full refund of $60.17 to your original payment method. You can expect to see the refund reflected in your account within 510 business days, depending on your bank's processing time.

We're also sorry for the confusion regarding the use of a P.O. Box as a shipping address. Your feedback has been noted, and we are actively reviewing our policies and customer service processes to ensure a better experience for all our customers moving forward.

Thank you again for your patience, and if theres anything more we can do to assist, please dont hesitate to reach out.

Sincerely,
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:07/21/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with Shapermint that could not be fulfilled. I promised a "coupon credit". It took a lot of emails back and forth with customer service and finally received the coupon credit code today. I tried to use it to purchase an item and it said "code invalid". I double checked to make sure I placed the order as they instructed and I did. Tried again to use the code and was informed the code had already been used. BUT THE FIRST TRY IT DID NOT TAKE!!!
Business Response
Date: 07/21/2025
Hello ********,

We totally appreciate you for being patient while we resolve this concern.

Your new order SM19977840 is already being processed. The tracking details will be sent once available.

Best,

Customer Answer
Date: 07/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:07/21/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Delivered to wrong address. Never received item.
Business Response
Date: 07/21/2025
Hello *****,

We're truly sorry this wasnt the experience we wanted you to have. Let us make it right.
While our policy doesnt allow replacements or refunds for orders that were successfully delivered, wed still love to extend a gesture of goodwill.
As a courtesy, we've issued your purchase amount as store credit. You can use this to reorder your item or explore something newits totally up to you! The credit is valid for 6 months from the time it's activated.
Your store coupon code is SHMDNR-SM10384210-TR, and full details will be sent to your email within 4872 hours.
Feel free to browse our collection and enjoy this credit on your next visit!

Best,
Customer Answer
Date: 07/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:07/21/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered merchandise that was not what I expected. The Item was sent back and I never was refunded my purchase price. They also signed me up for a club membership that I did not ask for and are charging me $4.99 a month since January. I would like all money charged refunded and this club membership cancelled.
Business Response
Date: 07/21/2025
Hello ****,

Were reaching out to confirm that your subscription with Shapermint has been successfully cancelled. You will no longer be charged moving forward.

Additionally, your refund of 6 months, $29.94, has been processed successfully.
If you paid via ******, the refund should reflect in your account within 1 business day.
If you paid using a credit or debit card, the refund may take 2 to 10 business days, depending on your banks processing time.

Best,
Customer Answer
Date: 07/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** Marie *******

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Shapermint is NOT a BBB Accredited Business.