Complaints

This profile includes complaints for Shapermint's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Shapermint

  10785 W Twain Ave Ste 229 Las Vegas, NV 89135-3063

• 

  Shapermint

  Cranbury, NJ 08512

• 

  Shapermint

  325 Lasley Ave Hanover Township, PA 18706

• 

  Shapermint

  McDonough, GA 30253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a product on July 5th. I received confirmation of shipment July 7th, stating the item would be delivered July 13th. I contacted the company July 28th because I still had not received the item and the tracking had not been updated since July 7th. They stated that it's no longer their problem and that it's up to me to contact **** to find the package and request a refund from them, which is not correct. They provide refunds to senders, not customers. I pushed for the refund again, and they offered a coupon code to repurchase the item, which, while helpful if I wanted to continue purchasing from them, is not what I want. I reiterated I wanted a refund, and they said that it's impossible to provide a refund at this point and that the coupon code is my only option. I did file a missing mail search with ***** and it was canceled by **** because I can't provide specific information about the item since I'm not the seller. They also said they can't find a scan of packages matching the information I could provide, so I'm not even sure the package was received by **** in the first place. I want my money back. This company is a scam, and they're insisting they get to keep customer funds regardless if they receive the item or not. It's ridiculous.

  Business Response

  Date: 08/04/2025

  Hi *****, 
  
  Thank you for reaching out and sharing your concerns. We're truly sorry for the experience youve had we understand how frustrating this situation has been, especially with the lack of updates and conflicting information.
  
  To clarify, weve already processed a full refund of $46.52 back to your ****** account. You should see this reflected in your account shortly, depending on ******* processing time.
  
  We appreciate your patience and are genuinely sorry for the inconvenience caused. If you have any other questions or need further assistance, feel free to reach out.
  
  Best regards,

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order, SM10591840-TR, with Shapermint. They emailed to say part of my order was now out of stock and offered me store credit plus 20% to replace my items. I have never received the store credit. I have attempted to contact them multiple times via the avenues they have provided and have received no response from them. In addition. I have tried to cancel my membership since February using their provided avenues, and my "membership" has never been cancelled. To note, I never signed up for this membership. If you purchase something, you are signed up for the membership. I have been charged 4.99 a month for this membership I requested to be cancelled. I just requested a cancellation again, on July 31, 2025, using their provided methods, but am not hopeful it will happen.

  Customer Answer

  Date: 08/01/2025

  After filing this complaint with the BBB, Shapermint contacted me within ********************************************** I received it this morning. However, the store credit did not work. I immediately contacted them concerning the store credit not working. In the end, I requested that  they send me a partial refund for the items I did not receive. They did immediately. In addition, my membership has been cancelled, as I requested. I did not get a refund for the months they had me pay, but I am unwilling to deal with them any further. In my opion, this business should not have a good rating.

  Business Response

  Date: 08/03/2025

  Hello ********. 
  
  Thanks for reaching out! Weve looked into your order, and heres what we found:
  Your order SM10591840-TR has been successfully refunded for $67.24. An email confirmation was sent your way, and the refund should reflect in your account within 510 business days, depending on your banks processing time.
  As for the available itemBali Firm Control Tummy Panel Brief Shapewear (2-Pack)were seeing that it was delivered. You can track it here:
  ******************************************************************************;
  And just to confirm, your membership was cancelled as of July 31, 2025, so no further charges will be made.
  Let us know if there's anything else we can help with. 
  
  Best, 
  

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After filing this complaint with the BBB, Shapermint contacted me within ********************************************** I received it this morning. However, the store credit did not work. I immediately contacted them concerning the store credit not working. In the end, I requested that  they send me a partial refund for the items I did not receive. They did immediately. In addition, my membership has been cancelled, as I requested. I did not get a refund for the months they had me pay, but I am unwilling to deal with them any further. In my opion, this business should not have a good rating.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2025 I ordered several items from Shapermint. When the order came in I was missing a swim skirt. I have tried to talk to an actual person for 2 weeks now and have sent ******** messages, emails, and the live chat. I have not ever gotten to an actual person. None of the options anywhere give you an opportunity to speak to someone or describe your issue. Then about a week ago I received a swimsuit bottom that I didn't order and it doesn't match the top that I bought. I am just very frustrated with the company right now.

  Business Response

  Date: 07/30/2025

  Dear *****,
  
  Thank you for reaching out, and I sincerely apologize for the frustration and lack of communication youve experiencedwe completely understand how disappointing this must be.
  
  Regarding your order placed on July 16, 2025, the Shapermint Essentials High Waisted Full Coverage Swim Skirt in Ocean Blue (size L) unfortunately went out of stock shortly after your purchase. As a result, our system processed and shipped a replacement swimwear item as an alternative.
  
  We understand this wasnt what you ordered, and were sorry that it doesnt match your swim top. That certainly isnt the experience we want you to have.
  
  To make things right, wed be happy to assist you furtherwhether that means helping with a return, or sending you a more suitable replacement. Please let us know your preference, and well take care of it promptly.
  
  Again, we apologize for the inconvenience and thank you for your patience. We're here to help and committed to resolving this for you.
  
  Sincerely,

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I honestly am just giving up on reaching out for an exchange or a refund though because I still haven't been able to reach an actual person for a discussion. It isn't about the swimsuit bottom that isn't even close to the same color as the top, or the money. It's just difficult to understand how there can be such a lack of actual customer service.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase through this company on May 20, 2025. I ordered three items, only received one. The company sent me an email telling me that two of the items were out of stock. They offered me a different item which I did not want so I said I would wait for item to be restocked. Agent told me it would be within a few weeks. Its been over two months now, I have emailed the company previously a few weeks ago regarding an update and received no response. Tonight I was able to speak with an agent through their chat option and when I requested a refund after being told the item was still unavailable and was provided no timeline for item to be shipped. I was told I couldnt have a refund. She said only option was a store credit. I explained how I did not want a store credit, that the only product I was wanting was the one which I purchased which showed in stock on their website. I asked for a refund to my original payment method numerous times and was told no. Theyre still selling the item I purchased on their website as of tonight even though they do not have the item actually available. Subsequently taking customers money for items they cannot deliver then refusing to refund the money providing only a credit to their store. Its stealing and forcing consumers to purchase items they do not want through their website. Again, Ive never received what I paid for and now they refuse to give me my money back. Over two months since the order was placed, no product or money returned.

  Business Response

  Date: 07/30/2025

  Dear *****
  
  Thank you for your message, and I sincerely apologize for the frustration and inconvenience youve experienced.
  
  We have refund $32.00 back to your original payment method for the two items that were not fulfilled. You should see the refund reflected in your account within 510 business days, depending on your bank's processing time.
  
  We also apologize for the delay in communication and for the confusion caused by the product availability status on our website. Your feedback is extremely important to us, and weve shared your concerns with the appropriate teams to help improve both customer service and product listings.
  
  We appreciate your patience and truly regret the inconvenience this experience has caused. If you have any further questions or need additional support, please dont hesitate to reach outwere here to help.
  
  Warm regards,

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two tanks on the Shapermint website back in April. I just found out Ive been charged $4.99 every month since then for some kind of subscription I did not sign up for. I have never had a business ever do this to me and I want the business to stop the membership that I did not sign up for and the 3 months of subscription money to be returned. I only had to ****** this to find many other people complaining about this exact same situation. Please return my money and stop the subscription.

  Business Response

  Date: 07/29/2025

  Hi ********,
  
  Thank you for bringing this to our attention, and were very sorry for the confusion and frustration this has caused.
  
  Please know that the Shapermint Club membership has now been fully cancelled, and there will be no further charges moving forward.
  
  Weve also processed a refund for the three $4.99 charges back to your original payment method. You should see the total refund reflected on your account shortly, depending on your bank or card providers processing time.
  
  We understand how concerning unexpected charges can be and truly appreciate your feedback. If you have any other questions or need further assistance, please dont hesitate to reach out.
  
  Best regards,

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ***

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had items in my cart. I never supplied or clicked on anything to order these items, just thinking about them. The next thing I knew, I received a text from my bank ******* that the items were charged with my charge card without my knowledge or approval. They had my credit card number from a prior transaction and used that without my approval. They also added me to their "club" without my approval. I text them and asked for this order to be canceled when I received my bank notice. I was told it was too late even though it said pending. I have had nothing but aggravation from this company and very bad service. You talk to a robot and it's impossible to get to a live agent. Tonight I was waiting over an hour on Shapermint business chat, first with a Bot who then t9od me I'd be transferred to a live person. Then they told me I had to give my credit card and pay $1 to talk to this live person!!! I am so sick of waisting my time. I also had repeatedly asked to talk to a supervisor. I am very frustrated.

  Business Response

  Date: 07/29/2025

  Hi ******,
  
  Thank you for reaching out and for sharing your concerns. We're very sorry to hear about your experience and the frustration it has caused that is certainly not the experience we want for our customers.
  
  Wed like to clarify a few things and help make this right:
  
  Your order SM10455673-TR has already been delivered, but no worries if the items arent a good fit or youve changed your mind, youre welcome to return them through our easy online portal here: hhttps://*******************************************************************************************
  
  It looks like the reason you received free priority shipping on your order is that the Shapermint Club membership was accepted at checkout. This membership offer appears during the purchase process and must be manually accepted to be added which may have been done unintentionally when the offer was shown.
  
  The good news is that the membership was canceled as of July 18, 2025, and there will be no further charges to your account.
  
  We also apologize for the difficulties you encountered trying to reach a live agent. Were actively working on improving our support systems to ensure our customers can get assistance more easily and efficiently.
  
  If there's anything else we can do to help whether with your return or any other concerns were here for you.
  
  Warm regards,

  Customer Answer

  Date: 07/29/2025

  The reply from Shapermint is NOT satisfactory. They charged my credit card and sent items without my purchasing them. The items were ONLY in my cart. I did NOT click to order. Also, I did not agree to the club unintentionally or intentionally. I should not have bern added. They had my credit card information, name, and address from a previous order. I did NOT click on anything to order, just had items in a cart to think about them. Their response I just read asked if the items fit and were what I ordered. NO! I NEVER ORDERED THEM! As I have requested on texts to them, I want my name, credit card information and address REMOVED from their system. It should be illegal for them to have kept that information and have used it without me clicking to order. I have spent hours on this already and am VERY FRUSTRATED. I feel it was their doing and I shouldn't have to do anything further. I would be happy to donate these items because of Shapermints errors. I have continued to make a complaint on another consumer group, besides the Better Business Bureau. I will wait for their response.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23646207
  
  I am rejecting this response because: The reply from Shapermint is NOT satisfactory. They charged my credit card and sent items without my purchasing them. The items were ONLY in my cart. I did NOT click to order. Also, I did not agree to the club unintentionally or intentionally. I should not have bern added. They had my credit card information, name, and address from a previous order. I did NOT click on anything to order, just had items in a cart to think about them. Their response I just read asked if the items fit and were what I ordered. NO! I NEVER ORDERED THEM! As I have requested on texts to them, I want my name, credit card information and address REMOVED from their system. It should be illegal for them to have kept that information and have used it without me clicking to order. I have spent hours on this already and am VERY FRUSTRATED. I feel it was their doing and I shouldn't have to do anything further. I would be happy to donate these items because of Shapermints errors. I have continued to make a complaint on another consumer group, besides the Better Business Bureau. I will wait for their response.
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 07/30/2025

  Dear ******
  
  Thank you for your message. I sincerely apologize for the confusion and distress this situation has caused.
  
  Please know that weve taken your concerns seriously. A refund of $56.89 has been processed and will be returned to your original payment method. You can expect to see the funds reflected in your account within 510 business days, depending on your banks processing time.
  
  There is no need to return the itemsyoure welcome to keep or donate them at your discretion.
  
  In addition, we have removed your personal information, including your name, address, and payment details, from our system. You will no longer receive shipments, charges, or marketing communications from us.
  
  We understand and respect your decision to escalate your concerns and appreciate the opportunity to address them directly. Again, we sincerely regret the frustration youve experienced and thank you for your time and patience.
  
  If theres anything further we can do to support you, please dont hesitate to let us know.
  
  Sincerely,

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been charged $4.99 the past three months after making a purchase. Apparently with the purchase I was enrolled in a "membership" program for a fee of $4.99 in each of the next four months.

  Business Response

  Date: 07/27/2025

  Hello ****
  
  We're so sorry about this experience. As per checking, a transaction was made on April 18, 2025, with a subscription to Shapermint Club. The subscription is already canceled. 
  
   I'll go ahead and process your refund now of $14.97 and you'll see it posted back to the original payment source within 5-10 business days or depending on your bank's credit posting. 
  
  Kind regards,

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a charge of $4.99 on July 20 but have not made a purchase. I have attempted to contact them through messenger (as per their website info). I have not received a response. I would like a refund and zero further charges.

  Business Response

  Date: 07/27/2025

  Hello ******,
  
  We're so sorry about this experience. As per checking, a transaction was made on April 19, 2025, with a subscription to Shapermint Club. The subscription is already canceled. 
  
   I'll go ahead and process your refund now of $14.97 and you'll see it posted back to the original payment source within 5-10 business days or depending on your bank's credit posting. 
  
  Kind regards,

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/7/25. I placed an order. 7/8/25, **** label printed, awaiting item. No items ever mailed or received. 7/8/25, credit card charged. 7/18/25, begin contact with company. Was offered a store credit. Requested a refund. Outright refuses to refund me.

  Business Response

  Date: 07/28/2025

  Dear *****,
  
  I hope this message finds you well.
  
  I regret to inform you that your recent order did not reach you as intended. According to the tracking information, the package is currently stuck in pre-shipment status and has not moved forward.
  
  To resolve this, weve arranged a replacement for you. The address we have on file is:
  
  ************************************************************************************
  *************
  
  Could you kindly confirm if this address is correct? Once we receive your confirmation, well proceed with shipping your replacement right away.
  
  Thank you for your attention to this matter.
  
  Best regards,
  

  Customer Answer

  Date: 07/28/2025

  I provided Shapermint my PO Box for a replacement order and received no response from customer service. 

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23637000
  
  I am rejecting this response because: I provided Shapermint my PO Box for a replacement order and received no response from customer service. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/30/2025

  Dear *****,
  Thank you for your continued patience, and I sincerely apologize for the ongoing frustration you've experienced regarding your order placed on July 7, 2025.
  
  According to our records, a **** shipping label was created on July 8, but it appears the package was never scanned or delivered. We understand how upsetting this isespecially after you were charged and have made multiple attempts to resolve the matter.
  
  We also acknowledge that you shared your PO Box for a replacement, but since you've made it clear that a replacement is no longer desired, we respect your decision.
  
  That said, we dont want you to be left empty-handed. As a gesture of goodwill, weve issued a store credit equal to the full value of your order so you can select something new at your conveniencewithout additional delays.
  
  Your store credit code: SHMIN-SM19813024
  You can apply this during checkout on your next order.
  
  We understand this may not be the resolution you were hoping for, and we're genuinely sorry for the experience you've had. If you need help using the code or have any other concerns, please dont hesitate to reach outwere here to support you.
  
  Sincerely,

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23637000
  
  I am rejecting this response because: I have expressed, on several occasions, that a store credit was unacceptable and requested my credit card be refunded. I have simply been given the run around by customer service when it is clear the company simply did not ship my order. Furthermore, I cannot order the replacement with the credit given and will continue to have to pay for shipping, which is the true slap in the face. 

  I fail to understand how providing a PO Box, as an alternative address is unacceptable to the company. 

  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/30/2025

  Dear *****
  
  Thank you for your message, and I truly apologize for the ongoing frustration and inconvenience you've experienced.
  
  We understand that a store credit was not an acceptable solution for you, and we hear your concerns loud and clear. As such, we have now processed a full refund of $60.17 to your original payment method. You can expect to see the refund reflected in your account within 510 business days, depending on your bank's processing time.
  
  We're also sorry for the confusion regarding the use of a P.O. Box as a shipping address. Your feedback has been noted, and we are actively reviewing our policies and customer service processes to ensure a better experience for all our customers moving forward.
  
  Thank you again for your patience, and if theres anything more we can do to assist, please dont hesitate to reach out.
  
  Sincerely,

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Shapermint and kept getting charged a $4.99 monthly fee even after I canceled. I reached out to them via social media and they called/responded via whats app. They said they were trying to give me a credit for the $4.99 x 2 plus $20 but it never worked. They said my credit card kept rejecting it. They asked for my debit card and for a long time I said no. Then, when they seemed to genuinely be trying (they sent me a screen shot of the denial) they said I could use an app called lemfi which allows international payments. When I thought they were refunding me $340 x 2 (they offered; I should have known) they actually TOOK THAT amount from my account via my debit card. They said they were trying to pay me back but it wouldn't work (the said my bank wasn't allowing the app.) So, I went to the bank and we tried but it never worked. They are still ask me to use that app but I got a new debit card at the bank and hopefully the bank will see the withdrawals as fraud. I was robbed and I feel SO DUMB. I'm not dumb! They continue to ask me to use the app. I've told them NO and that they have to overnight be a check with a refund. They say it will come tomorrow but I feel they are lying. We shall see...

  Business Response

  Date: 07/21/2025

  Hi *****, 
  
  Were truly sorry this wasnt the experience we intended for you. 
  For any concerns, you can easily reach us through this link:
  *************************************************************
  Please note that Shapermint does NOT have a WhatsApp account, and we will never ask for your card details over the phone. All transactions are securely handled online only.
  We hope to have everything sorted for you as soon as possible. If theres anything else you need, were just a message away. 
  
  Best,