Business ProfileforBudget Van Lines, Inc.

On Tuesday, March 21st, 2023, I was contacted by a representative from Budget Van Lines, he was following up with a request submitted on the website to obtain a quote. The representative tried to rush the whole process and told me that my quote was $2924, I told him that I thought I could find something more affordable and that I preferred to wait but he was very insistent that I needed to sign with them because the price was going to go up the next day. He said that I should pay $250 to reserve the service. I asked him a few times if the deposit ($250) was refundable to which he responded that they were as long as I canceled before the moving day (the first week of June), I trusted him and proceeded to give him my credit card number and signed the documents he sent by email (which he was in a rush for me to sign because I was trying to read and he kept asking persistently if I had signed them already). We finished the process that day. On Friday, March 24th at 8:39 am I texted him and later on, called him to cancel the service he said that he will cancel it but he could not refund me. I told him that he said the opposite on March 21st. **************** did not offer any other option, not even investigate the call (because they record them for quality purposes) and the representative told me that I could keep working with them, that way I did not lose the $250, which was borderline manipulative and unethical. Information was hidden or not clearly stated to me and the whole process was rushed.