Customer ReviewsforLife Savers Restoration, LLC
21 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Alfredo F
1 star04/27/2024
Life Saver Restoration, Michael ******** is a liar! We were promised this and that but never kept his words! He assisted us in filing our claim to Allstate on 3/10/2024. He said that he will have our entire cabinets and countertops replaced, brand new! Nope, did not happen! He also said that he will assist us with $1,000 towards our $2,500 deductible, nope! Michael never responded to several messages I sent him after LSR got paid by Allstate for $3,600! Jose Madera, who works for OSP Plumbing connived to do the plumbing side on the damage on our kitchen ceiling for water damage. He charged us $240 for the job, we paid cash via Zelle, no Invoice received from LSR like Michael said. When LSR opened our kitchen ceiling and walls, they should have already known the nature of problem where the water leak is coming from, so why let this Jose Madera did the work to replace the pipes? This Michael and Jose are both scammers! Lesson learned, never trust anyone with verbal promises! Anyone who reads this complaint. Do not fall into this company's lies, Life Saver Restoration! Do not be a victim! We were robbed blind!Life Savers Restoration, LLC Response
05/02/2024
First and foremost, you were promised nothing. You were told exactly what, and how the insurance process would be. YOU tried to get items by your insurance, not us. that has nothing to do with the work that was done and or our company as well. We do not pay anyone's deductibles or pay you for your job. You had damage and you hired us. You trying to get new items from your insurance when there is no valid reason is your own doing, but we will notify them as to what you're attempting. As for this third-party plumber we have nothing to do with them. Again. always about money. scam another company sir, we will notify your insurance on how you're trying to scam them.
Review from Cera H
5 stars04/26/2024
My grandma's water heater exploded in her condo a few weeks ago and I found Life Savers to come help- they came out at 11pm and had their guys taking the water out of the carpet that same night. They were quick, kept the work area clean, and were patient with my grandma's billion questions. I appreciate that they helped make the highest stress situation pretty easy to navigate! Thank you guys!Life Savers Restoration, LLC Response
05/01/2024
You're absolutely welcome.
Review from Daniel R
5 stars04/20/2024
We had a leak in our kitchen and called Life Savers Restoration so they could investigate the extent of the damage. Michael came out to our property that same day to inspect the water damage and called our homeowner’s insurance company with us to explain the situation. He walked us through the process of what needed to be done and two days later his team came in to get started. Michael is very knowledgeable, communicative and professional and Life Savers did an incredible job remediating our water damage. I highly recommend their services.Review from Richard U
1 star04/19/2024
The business owner is very unprofessional. They came and did some mitigation work on 4/1 and I received an invoice dated for 4/5 with a due date of 5/5 on it. I didn't have issues with the work, but I could tell they were just there to get insurance money. Once the insurance company issued the funds, they sent me an email asking to be paid. I had them send me the email so I could pay via cc. I even called them and had a quick discussion with Sierra who was very nice. I let her know I'd get it paid. On 4/19 they sent someone to my house to serve me a notice of intent to file a Lien. This was a bit ridiculous especially because the invoice was not past due. Very cowardly and unprofessional. I would not recommend anyone do business with them.Life Savers Restoration, LLC Response
04/26/2024
Once you were paid by your insurance 2 weeks ago, for the specific dollar amount we billed, invoice in your email…you had 72 hours to pay- per your signed work authorization That you read and signed. No longer net 30- Weird, how once you got served you immediately paid, ironic how that works right? That is there to protect us from people like you. You also state, I could tell they were just there to get insurance money? Did that matter if you paid, or your insurance? You still hired us to perform services. Because we just so happened to show up to your house for no reason at all right? Do you go to work every day for free? Use your common sense. Nobody works for free. Your here based on your feelings being hurt, you had to drop your complaint. You also state cowardly and unprofessional, but it’s Crazy how a grown man will take to the internet and complain how a company is unprofessional because they came to work and expected to be paid - you don’t recommend us because You had to pay us for work we did at your property that you had no issue with, the only issue is you had to pay, you could not con us out of our money….have a wonderful day and thank you for paying us for the job we did for you, that you had no problem with.Review from Leslie M
5 stars02/23/2024
Experienced a flood on New Years Eve.. They responded immediately and were wonderful to deal with. The men that packed and moved our things were so respectful and efficient. Sierra in the office is a jewel and answered all our questions and concerns..I would highly recommend this company! Leslie MartinLife Savers Restoration, LLC Response
02/26/2024
Thank you so muchReview from Andre P
5 stars07/06/2023
They Fixed damage and restored our home. Are Recommended! Great job!Review from Justin B
5 stars10/06/2022
LSR responded very quickly to our water emergency and did a great job. Very thankful we called them to help with our disaster. Very professional and courteous, would definitely recommend them.Review from Alisa C.
5 stars09/27/2022
My water stop k*** busted, and there was a leak for who knows how long under my kitchen sink. Once I noticed, the damage was done. The floor cabinet was caved in with a puddle of over a foot. I was able to slow the leak and wait for Best AC and Plumbing repairs to come out. I didnt know what to expect. Suddenly, the plumber is recommending a restoration company to come out. He said they will see how far the water went and how much damage. Well, they came out in 1 hour and saw through their special camera how much damage I had. The water flowed under the other cabinets and into the living room. My head was spinning. The next day a team of men from Life Savers Restoration came in. They prepared my kitchen area and living room with plastic covering, so they could cut out the cabinets, drywall, and my kitchen sink without making a mess throughout the house. They were done in 4-5 hours. They cleaned up and placed 6 fans and a HEPA filter. The team of men was extremely quick and explained everything. The real person I want to thank is *******. He explained everything step by step and reassured me that everything would be alright. Thank God I called the right plumbers who contacted an excellent restoration company. I can sleep without worrying. Thank You, ******* and Life Savers Restoration, for caring.Review from Luann L
5 stars08/24/2022
Late one night my washing machine decided it had had enough and stopped working. We attempted to turn the water off to try and repair it. No such luck. The water fixture broke off and the only way to stop the water was to turn all water off to the house.
We decided to call a 24 hour plumber. The plumber asked if he could also send out a restoration guy in case the water caused excessive damage in the wall. He works closely with this plumbing company. There would be no charge for him to come out with the plumber.
Both the plumber and Rodolfo from Life Savers Restoration arrived within a couple hours.
Rodolfo was very professional and courteous. He checked the entire area and even checked a second location I was concerned about. He explained that the current leak did saturate the wall but only in a small area. He told me he would leave his industrial fan for the night and pick it up the next day as a courtesy. As for the other location I was concerned about, no problem at all. Some water damage but totally dry and no mold. I was pleasantly surprised by his knowledge and honesty.
Please remember, this was very late at night. I was expecting a sales pitch trying to upsell. Rodolfo from Life Savers Restoration couldn't have been any more professional, honest and caring.
My experience was fantastic and will definitely call them if the need arises again.Review from Nate O
5 stars08/18/2022
AMAZING CUSTOMER SERVICE THAT WENT ABOVE AND BEYOND! We had a water leak that caused damage on multiple floors to our home. We were contacted by Rudy ***** (ask for him, he is truly the best we have ever worked with) who came out the same day and helped address our needs immediately and created a game plan of what needed to be done.
Rudy is a complete professional, exceptionally thorough, and offered such a great support system for us in a very stressful time. Whenever you need work to be done, Rudy was there and was always available on text/call to answer your questions , big or small. Rudy and his team helped us with the insurance claim process, preliminary estimates, and gathering quotes for demolition and restoration projects. Rudy was the life-saver and his team was excellent from the very beginning.
Unlike other companies, Rudy and the Life Savers have a very experienced and attentive staff that will assist you from beginning to end. I could not recommend Rudy and Mike enough and they have a wide network of professionals to address any of your home needs.
Life Savers is a MUST-HAVE for any home project in Las Vegas and Henderson areas! You will not be disappointed!
Customer Review Rating
Average of 21 Customer Reviews
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