ComplaintsforMike Lopez Roofing Service
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Complaint Details
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Initial Complaint
07/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Mike ***** Roofing installed a new roof on my house approximately 8 years ago, at a cost of $15,000. A 15 year warranty was given to me by Sean *****, with signatures. I called Sean ***** March 10, 2021 because I noted the roof coating was coming off and there were cracks in the surface. He said he would come by on his way back from Las Alamos on 3/12/2021. I waited all day, No show, no call to me. I left a message on his business phone at 3:20PM, 3/12 to contact me. He called and said "it was too cold" to do any work, but "I was on a list and he would get to us." He never came out or called. Called him on 7/15/2021 as it was now warm enough to work--no response, no call back. Called him 7/20/2021--"we are on a list, he will get to us, could be August." I told him there are stains on the roof, indicating water. He never said when he would be out but that he was very busy and would get to me. Roof surface is cracked, and stains are spreading--I have pictures.Customer response
08/25/2021
Better Business Bureau:
My complaint number ******** against Mike ***** Roofing has been resolved. Roofer fixed the problem. Please confirm. Thanks for the help.
Regards,
******* *****
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Contact Information
3000 Agua Fria St
Santa Fe, NM 87507-5410
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.