ComplaintsforAllied Air Conditioning, LLC
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Complaint Details
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Initial Complaint
08/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 29, 2021 a checked was cashed for 146.39 for work done to repair my air conditioning unit. It was not fixed. They returned again, still not fixed-and never went onto my roof. A different Air conditioning co. finally fixed the problem . They say they guarantee their work, they don't. When after various attempts to get my money back, they hung up on me.Business response
10/26/2021
We were called to check her A/C. We were there one hour, which is our minimum. We cleaned the unit, as it was very dirty. We checked the split system, reset the thermostat. Cleaned the dirty filter and washed filter. Checked operation and returned to service. The unit was operational when we left, the customer wrote us a check. She called back, indicated the unit was not working. We arrived at her home, the unit was working properly. There were not issues. We did not bill her to come back and check the unit as it was under warranty. Perhaps there was an intermittent issue, but when we first checked the unit and reset the thermostat, it was working. When we returned, under warranty, it was working. After that, the customer never contacted us. She called another company. If the unit stopped working, she could have called us, as it we warranty our work. She did not give us the opportunity to come back, she called another company. She then called us, upset, indicating another company fixed her A/C. She also sent us an electric bill, indicating she caused her electricity bill to go up. This can't happen from just cleaning a filter and resetting a thermostat. The electric bill showed it had unpaid expenses from prior months, and was not just a one month bill. All we did was clean a dirty unit, and reset a thermostat. She called another company, when her unit had intermittent issues. We weren't given the opportunity to warranty the work, which we would have done, and always do.
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Contact Information
1704B Llano St Ste 329
Santa Fe, NM 87505-5415
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.