ComplaintsforLa Casa De Buena Salud, Inc.

• Initial Complaint

  04/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This is regarding the billing code the business provided for my blood screening done in Jan. of 2022. I specifically requested this to be done as part of the preventative health care that was done during the visit. United Health Care, my then-health insurance company also verified that the blood screening should be free of charge as part of the annual health check. After I learned that La Casa erroneously coded my blood screening as not part of the preventative health care, and I got charged from UHC, I contacted La Casa Roswell multiple times, leaving a message at the billing clerk who was not there. Another time, my call was transferred to Portales office as they said that was where they did the billing. I spoke with the person there, the person said I needed to talk to UHC, and I said it was La Casa who needed to fix the codes as I was told by UHC. The lady had me leave a message with what she called as a main boss's voice mail. I believe these calls were made around Feb. I received no phone calls or voice messages back from either office La Casa. Now UHC said they were still charging me based on the code. I request La Casa to promptly correct the coding error and notify me and UHC for the error correction. If I am not able to come to the phone, leave a detailed message, or they can email me at ************************ or write to me.

  Business response

  05/03/2022

  Thank you for informing us of this complaint.  We have escalated the complaint to our Billing Director who is working with the medical team to review the note and ensure that the appropriate code was picked up by the Lab technician when the service was provided and entered into their system.   La Casa is contracted with Quest Lab whose technician works within our health center providing the services to the patients we serve.  Quest Lab in turn bills out for that service.  We will monitor this issue to ensure that the proper code was billed out.  Once again, thank you for giving us the opportunity to look into this matter.  

  Customer response

  05/05/2022

  Complaint: ********
  
  I am rejecting this response because:  I chose rejecting since BBB said if I I accept it, the case would be closed. I read that La Casa's response was that they were looking into the matter and has not given me the final decision. I understand La Casa contracts with the lab who billed me, yet the coding for the bill, I believe, was entered on the day of the visit, by La Casa. When I made an appointment over the phone and at the visit, I specifically asked for the annual preventative checkup which included the free blood spectrum. It should be coded accordingly. 
  
  Regards,
  
  ****** *******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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