ComplaintsforHoliday World of Las Cruces
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Complaint Details
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Initial Complaint
07/15/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This business deceived me into a false promise to Finance a camper, telling me if I would make a 100 dollar payment the loan would go through faster. I could not finish purchace due to my fudicary who is in control of my Finances. I informed them several times, but they refuse to return the 1000 dollars. I realized something was off when I returned the next day they were very disrespectful. They didn’t even want to talk to me. Im a 74 year old vietnam veteran on a fixed income so that’s a lot to me.Business response
07/29/2022
To whom this may concern,
Mr. ****** ****** left a partial down payment of $ 1000.00 on a Keystone Bullet travel trailer. He signed a copy of the Purchase Agreement, and initialed the back. The purchase agreement, line 6 states "Failure to complete the Purchase. If I, the buyer, fail to complete my purchase of this unit within 30 days of the date of this Purchase Agreement, or within any agreed and written extension of that 30days- for any reason then I agree that you, the Seller, may elect as your remedy one of the following options: Line A Declare my Partial Payment or Payment Down, as referenced above on the front page of this agreement, forfeited to you."
The Sales Disclosure is initialed, and signed by the customer as well.
All forms that were signed are attached to this response.
Thank you,
Tina W*********- Customer Service Manager
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.