ComplaintsforDays Inn
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hotel charged fees of $33.99 which were not stated at the time of online booking through Expedia or through the hotel web site. Receipt received from the hotel also does not show fees of $33.99. Extra fees need to be stated prior to booking, not at time of check in which would be too late to cancel without being charged a cancellation fee.Business response
05/24/2021
BBB Case #: ********
Hotel Site #: *****
Customer Care Case #: *******
Hello,
Thank you for notifying our office of the concern filed by ******* ***** at the Days Inn by Wyndham property in Las Cruces, NM. To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before June 4, 2021. As a company, we’re committed to delivering a great experience with every stay with us.
Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.
Kind regards
Marsha
Liaison, Customer Care
Wyndham Hotels & Resorts, Inc.
Office: ###-###-####
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.