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Complaint Details
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Initial Complaint
05/09/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We ordered a MediTub Walk In Jet Tub on February 17, 2022 Cost $15,505.67 We put a deposit down of $9,000.00, AND here it is May 6, 2022, we still have NO TUB. My husband went to ask for our money back so we could purchase a tub from another company. They said we could not get a refund. I CAN’T get in and out of a regular tub and I CAN’T stand in a shower long enough to take a shower because of my back and leg problems.
Business response
06/30/2022
Thank you for your email, so that I may respond to the complaint that was issued on May 09, 2022, regarding ***** ******** for failure to receive the walk-in tub in a timely manner. Mr. ******** was being called every other day prior to us receiving the walk-in tub to let him know the status of receiving the tub. R.A. Biel Plumbing & Heating, Inc. received the walk-in tub on May 30, 2022, and completed the installation of the tub on June 6, 2022, receiving payment, in full for this job.
At the time of the completion of this job Mr. ******** was please with job, unfortunately R.A. Biel Plumbing & Heating, Inc. had no control over them timely manner, in which the walk-in tub arrived.
Please feel free to contact me with any questions or issues pertaining to this matter.
Regards,
Mark
Customer response
07/01/2022
Complaint: ********
I am rejecting this response because:
Regards,
***** ********[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.