ComplaintsforEast Mountain Roofing, LLC
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
East mountain roofing put a metal roof on the house I closed on last December. I paid the difference of about 4000$ With the seller. They put a metal roof on the sunroom of my home and the junction has been leaking. They have been out to “fix” it more than once with no resolution. Last time I called and asked them to repair the roof they told me they had a liability waiver from the sellers realtor, and would be unable to use the warranty to repair the roof and instead wanted me to pay them over 1000$ to repair it. When I called the sellers realtor he had no recollection of a liability waiver and he checked his records to find no such documents. When I made contact with EMR again they told me that “we’ll it wasn’t a liability waiver so much as a verbal agreement”. Then I was offered a discount on the roof repair and no warranty whatsoever. When I asked EMR to give that to me in writing several times they refused and told me that they would not be answering any of my questions over text.Business response
11/30/2021
Hello ******,
I have spoken to ****** and agreed to replace the section of roofing that he is unhappy with in exchange for him removing the complaint. He has agreed and the work will be taking place this Friday. Please let me know if he does not remove the complaint.
Thank you,
Daniel K******
Owner
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.