ComplaintsforElevated Management Group, LLC

• Initial Complaint

  01/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 1/24/24 I received an email from ****** ******** stating if I paid half balance of debt they would resolve. I called and spoke to a ******* who I explained I was not responsible for this debt as I was taken off the lease in 2021, I then stated this better not show on my credit report as I am trying to buy a home in next 6 months. He then tells me it already is. I looked into this and yes it is. I retrieved the document that the other tenant myself and owner of Elevated management had all signed on 6/19/2021 stating I was removed from said lease. I sent this in to ****** ******** and then followed up today with Elevated Management. Her reply was that I need to work with the collection agency. In the 1st place had they reviewed their files properly before submitting to a collection agency I would not have to be dealing with this matter. Now I have on my credit report that I have an unpaid bill for rent even in the sum of $6,181.49. Please help me get this resolved and removed from my credit report. This is causing me extreme stress.

  Business response

  01/26/2024

  Hello,

   

  All debt questions have to be directed directly through the debt collection company. We are not allowed to have contact with the client since they are in a legal batter with them directly on our behalf.
  

  Customer response

  01/29/2024

  Complaint: ********
  
  I am rejecting this response because:

  Had they viewed their files responsibly my name would have never been sent to collections for this account as I was legally removed in 06/21. Also when I contacted the collection agency they advised they needed to speak to you to resolve this so seems to me like you two entities are passing the buck back and forth while I have an illegally debt on my credit report that you put there because you did not do your due diligence. How is this fair to me? From what they have told me YOU are the only one who can fix this. Is this incorrect?
  
  
  
  Regards,
  
  ********** *******

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  01/30/2024

  Unfortunately we cannot do anything. The client has to contact the collection company directly to correct any issues. We have sent them everything they requested.

  Customer response

  01/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have pulled my credit report this morning and this charge has been removed. Thank you so much for your assistance.
  
  Regards,
  ********** *******

• Initial Complaint

  09/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I’m renting at Unit from this business in the amount of $1050.per month indicated on my signed lease. They’re charging me $2.49 transaction fee for the month of October. The rent is due the first of each month. I paid it today 09/30/23, one day early in the amount of of $1052.49. I decided to pay the $2.49 otherwise I’ll receive an email that will include a late fee charges for $2.49. I was never notified in writing or email about a transaction fee which is against their Rental Agreement. My lease expires 04/30/2024. I believe they will continue charging me this incorrect amount monthly. Last month they tried to overcharge me in the amount of $50.00 which they finally corrected after hassles with them. I’ve lived here 5 years and the last few months have experienced other problematic issues regarding maintenance. I took a photo of the rent due for Oct 1st, which is $1050.00. However my online portal indicates 1052.49

  Business response

  10/02/2023

  We don't charge any fees for paying rent. Tenants can always mail or drop it off at no charge. The system is a credit card processing system and they charge processing fee just like any other business. We have no control over what they charge and how much. We wouldn't have any idea what fees are being charged.

  Customer response

  10/02/2023

  Complaint: ********
  
  I am rejecting this response because: I didn’t say rental fee in the complaint I’m complaining about a transaction fee. My monthly rental fee for Elevated Management is paid out of my account with **** ** ******* like it has for the last 5 years. My account summary with Elevated Management reflects that. My **** ** ******* account has the history as well. In August 2023 I noticed the transaction fee. My bank account reflects multiple payments, the rental monthly fee 1050.00 and 2.49 for the transaction the fee. 
  
  
  
  Regards,
  
  ******* *****   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  10/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  As a tenant I live at **** ******* **** ********* *********** *** ****** which requires renters insurance which I have purchased through USAA insurance elevated management is trying to insist on buying their insurance at a higher rate I was charged $25 when I already had insurance they refused to reverse charges I paid the $25 so I won't have any problems with my rent something needs to be done with these people that are charging a rate that is higher than normal rates Plus not educating tenants on how to submit insurance proof

  Business response

  10/07/2022

  I don't show any insurance being charged to the account.

  Customer response

  10/07/2022

  Complaint: ********
  
  I am rejecting this response because:
  These are the charges they charged me when I had proof of insurance 
  Regards,
  
  ****** *****

  
  

  Business response

  10/12/2022

  Because you did not upload documentation to the portal properly we can only stop future charges we cannot refund any prior charges.
  

  Customer response

  06/01/2023

  I am on a nine month lease where I live at **** ******* **** ********* *********** *** ****** my monthly rent according to the least is $580 I just found out that my rent increased for June 2023 to $655 when my rent is only supposed to be $580 until September 2023 when my lease is up elevated management is breaking my lease for a reason I don't know I talked to the owners of the property and they don't have any information on why my rent increase to $655 for June of 2023 I tried to contact elevated management they have not returned my phone calls they have not emailed me I tried to email them all of my emails did not go through because the people at elevated management do not work there anymore, they are in a clear violation of my lease agreement

  
  

  Business response

  06/01/2023

  The lease is month to month and we can raise it at anytime with a 30 day notice. The notice was given within our rights.

  Customer response

  06/01/2023

  I am rejecting this response because: I have a sign lease until September 2023 I am not month to month renter and you cannot raise my rent until after the lease is expired
  
  
  
  Regards,
  
  ****** *****

   

  Business response

  06/01/2023

  Correct the lease is signed and it is month to month.

  Customer response

  06/01/2023

  Complaint: ********
  
  I am rejecting this response because:

  Complaint: ********
  
  I am rejecting this response because:as I stated before I am on a term lease from January 2023 to September 2023 it states that I am to pay 580.00 per month until September 2023 after the term is finished, THEN I automatically go to month to month enclosing part of the lease in black and white.
  
  
  
  Regards,
  
  ****** *****

  
  

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Customer response

  06/01/2023

  I have been constantly harassed by elevated management they have lied to you about me being month to month rental when I am on a lease I had to hire a lawyer just to have my lease enforced these people do not need to be in business in New Mexico I am not accepting any responses from them

• Initial Complaint

  08/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Elevated management and specially the owner Kari never performed their expected contractual management duties. Then then charged an early termination fee when we sought different management for our property. Over $500 and never responded to emails and calls related to this dispute. They are both terribly in communication and execution of contractual requirements. I’m unable to access the final billing because they have locked us out of the owner portal as well. And refuse contact.

  Business response

  08/22/2022

  Hello, We are sorry you feel this way. However, we feel that we complied with all terms of the contract and in compliance with all UORRA. We did not charge the full term fee because there was not enough money in the account to cover the balance. Elevated took a loss in the contract and we are not seeking any more damages. We feel that there is nothing more to be said about the contract and nothing is due to the owner and we are not seeking any funds as well.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My keys got lost and in my lease agreement it states I can get a copy of the key from the management company. They are refusing to give me a copy of the key and the employee that I spoke with thought saying, “Be an adult and pay for a locksmith” was appropriate and swiftly hanging up and ignoring my calls after trying to contact them back. I maintained my professionalism and mindfulness when I came to my tone and word choice during the entire interaction. I’m locked out of my house for 3 days now.

  Business response

  03/03/2022

  Per NM law we are not required to provide lock out services. The tenant has been instructed to contact a locksmith and if locks are changed they must provide a key within 24 hours.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Well on 12/30/2021 I received a certified letter from elevated Management saying I had 7 days to move out for not complying with first notice about getting rid of my cats. A letter I never received. I've been living here for over a year. With a different Management property who allow me to have my cats. She saw my cats when she took over and didn't say anything. My lilith I have a letter saying she's my therapeutic cat. And I was trying to explain about the letter and was about to ask if I could pay to keep my other 3 cats . She yelled at me and said I will be getting a 30 day eviction and hung up. Wouldn't answer my calls when I call back. Other tenants have 5 or more dogs and I'm the only one there harassing. My rents always on time. This ain't right. They just took over. Haven't given us there lease to explain there policy or anything. There very unprofessional and rude.

  Business response

  01/03/2022

  ******* is a month to month lease and at any time landlord or tenant may give notice. We have given notice per the NM law.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I would like this company to refund my application fee for a rental. I do not believe this company ran my application. When asked if I could speak to them over the phone, they refused. I feel this company scammed me and they are refusing to refund it back to me. All of my email exchanges have been with a woman by the name of Kari T*****. In her email, she indicates she is the owner/broker. She refuses to refund my money because she said she ran my application. When I ask for proof, she never responded. The only thing this woman has done is embarrass me with my boss. I explain in my email that United Way of New Mexico was an "EMPLOYER" and I never said that I was receiving assistance from them(Please see email attachment). She assumed that and asked my boss for "RENTAL VOUCHER". First, I never said anything on my application that I receive "RENTAL ASSISTANCE". United Way of Central New Mexico was added as additional income under the "EMPLOYER" portion of the application. So, tell me this, how can this woman think that I receive "ASSISTANCE" when there was nothing indicated that I did. If she had any questions she could have called or emailed for clarification which she never did. Their website said that "All Application fees are non-refundable", well but they ran my application correctly and I think I deserve my money back.

  Business response

  12/07/2021

  The fee was already refunded. There is nothing else we can do.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We contracted Elevated Management Group (Elevated) in the summer of 2019 to manage our house as a rental property when we were temporarily moving out of state. In accordance with their contract, in August 2019 we placed $200 into a management account (statement attached) that was to be refunded to us at the end of the contract (record attached). Our tenant left the property on 31 August 2021.Under Elevated’s management, our tenant did substantial damage to our house and property, and agreed to forfeit his security deposit of $2000. Per our contract, a tenant’s security deposit is to be used to pay damages to the owners’ (our) house and property. Therefore we expected Elevated to provide us with $2,200 within a reasonable time of the termination of our contract. They have not. Please see the more detailed complaint in the attachments.

  Business response

  10/21/2021

  All of the owners money was refunded. We do not hold any of the owners funds. If he wants more money he needs to look to the tenant. Once the contract is closed we have no legal obligation to go after the tenant.

   

  Customer response

  10/25/2021

  Complaint: ********
  
  I am rejecting this response because:
  
  We have received no payment from Elevated, including the $1,674.53 they claim they paid, and they have provided no proof of this payment. Furthermore, the expenses incurred by the tenant occurred during the lease (which expired on 31 August 2021) and are therefore under the purview of the management company, that is, Elevated. There is no evidence that Elevated made any attempts to seek reimbursement from the tenant, in line with the services they were supposed to provide via the management fees they charged us.

  
  

  In short, Elevated still owes us a large sum of money. Repayment of these monies, including both the unpaid $1,674.53 they can agree upon as well as the additional utility expenses which were in no way incurred by us, would resolve this complaint.

   
  Regards,
  
  ***** ********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  10/28/2021

  Per my email this week. I have confirmation that you have the funds.

  Customer response

  11/05/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While we still disagree with Elevated's practice of deducting final bills from a security deposit instead of collecting them from the responsible parties, we accept this resolution to the complaint specifically regarding withholding of security and owner deposit funds. We reserve our right to seek reimbursement and damages relating to, for example, this businesses's negligence and mismanagement of our property in other areas.
  
  Regards,
  
  ***** ********

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10SEP2021 Elevated implied that 1** ****** ** ** * Albuquerque NM 87102 was secured for a 13SEP2021 move in date through a $125 flex deposit paid then on 13SEP2021 at 2pm was informed that the apartment was given to another customer. This complaint requests that 1: all my costs associated with this interaction with Elevated be compensated and 2: a formal apology be published for their disregard to a potential tenant or alternatively to 1 and 2…. That they follow through on their word and allow me to reside in the apartment. There are other documents I can provide upon request to show all costs associated with this interaction

  Business response

  09/20/2021

  This person was not a tenant, he was an applicant. He was never sent a lease. He was not fully approved.

  He was refunded his bond through the bond company. There is nothing we can do with this person. He is not owed any money. He is harassing myself and my staff and a police report will be filed.
  

  Customer response

  09/22/2021

  Complaint: ********
  
  I am rejecting this response because: I don’t even know how to respond to this other than saying it’s cruel and immature. How else you expect someone to react when you treat them this way? Happy? ….It’s not a happy thing, to be told on a Friday that the keys and contract for your housing will be ready Monday, and pack up all of your belongings only to find out that it was given to someone else over that same weekend. File your police report, but you know in your heart that is just a cheap attempt to scapegoat me for your own professional failures in communication. I apologize if being held accountable makes you uncomfortable enough to accuse me of harassing you. 
  

  All I asked for was an exception to be made for my credit score… this could just as easily be construed to be discrimination against someone for their financial status with the credit bureau’s. 

  
  Regards,
  
  ******** *******

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

   

  Business response

  09/27/2021

  We followed policy. There was not lease in place therefore there was no binding contract.

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