ComplaintsforSiegel Select Albuquerque
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
the manager of this facility is sending people to my room and having people harass my family and constant discrimination towards my wife and refused to fix bed bug problem until I stopped paying rentBusiness response
04/29/2024
From the moment Mr. ******** let the property know that he thought he had Bed Bugs we have been on top of the situation. He told us about the bedbugs the day before he stopped paying rent. I have attached all the paperwork from the pest control company showing we had them go to his apartment and check multiple times and nothing has ever been found.
As for the Property Manager going to his room to harass him and his wife the only time they go to his apartment is once per day per our company policy. If a resident is past due the manager must try and make contact with the resident to make sure they are still there or to see if they have vacated the Property. If they have vacated then we must take them out of the system. We actually had court on 4/23/2024 since se had filled for eviction prior to Mr. ******** making this claim. We did not receive this until after that court date in which we got the judgement against Mr. ******** and must vacate the property.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.