ComplaintsforTRS Handy Man Services
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Complaint Details
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Initial Complaint
07/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I’m a 70 year old single woman that wants to age in place. I hired Tony S****** of TRS Handyman Svcs to do a tub to shower conversion. On 4/19/22, I signed his proposal for $9000 and paid the $4500 deposit. He started on 5/16 and tore out the tub/shower. Thus began the worst remodeling experience in my life. Whether by deliberate design or not, Mr S created so much chaos and then used the chaos to get more money. For example, there was a 3 week wait for the custom-made shower pan. I emphasized that my priority was that he do the prep work necessary to order the pan before doing anything else. He kept putting off the prep work. At the end of the week, I felt desperate and said I’d pay him $300 cash to get it done. Next he asked for a $300 advance. Instead of the prep work, Mr S had his worker tear out the tile flooring which would create more chaos. He hadn’t rented the proper machine, so I had to pay the $200 to rent it. Then he brought in his friend to paint my cabinets. The painter gave me a proposal for $1000. I wrote him a check for the $500 deposit. The next day they returned and wanted me to void the first check and write another check payable to Mr S! Next his painter came to pick up the cabinet doors and then decided not to take them. Confused I went to see his workshop and was shown a room that wasn’t set up for painting. The painter told me that Mr S didn’t know plumbing and that he could finish my shower if I paid him $500 cash upfront. Feeling scared, I declined. In 6 days, I’m left with a torn out shower, a half-cemented in drain pipe, out another $1600 beyond my $4500 deposit and now I’m set up to lose another $500! To continue w/ Mr S I would likely lose more money and end up without a shower. I fired him on 5/23. I told him that when he returned my $1600, he could collect his tools from my house. He made promises to pay me but mostly he just didn’t take my calls. I returned his tools without receiving payment on 5/28. I haven’t heard from him since.
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Contact Information
1017 Griegos Rd NW
Albuquerque, NM 87107-3748
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.