ComplaintsforWindsor Door Sales, Inc.
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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5/23/23 we received a quote fron Windsor Door for a security screen. We worked with Sean Mc***** and paid an 80% deposit on 5/30/23. They installed the screen on 7/3 however there was a 1/2+ inch gap between the screen and the wall. We let them know thos didn't seem secure because it could be easily pried off. They came on 7/5 and caulked the gap. When asked if this was a standard installation we were told, "no." We asked Sean to fix the mess and give us a secure screen but did hear anything until September. Sean came out to look at the screen and said it was a "disaster." We said fix it but later Sean told US to get stucco bids. On 9/28 we told Sean to remove everything, repair it, and refund our money. We're still waiting for resolution. We've called the owners 3 times and no response. Help!Initial Complaint
08/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I paid for an estimate for repair or replacement on my garage door on 8/4/2022. Windsor Door Sales Inc. clearly states on their web site "call for a free estimate". The gentleman that came to my house on 8/4 said he was not qualified to give an estimate, he charged me 35.00 plus tax and said that someone would contact me with an estimate. I have called 5 times since 8/4 to ask about the estimate and every time I was told that someone would call me back. My last call I asked to speak to the owner and I was told that the owner was not there. He took my information and said that the owner would call me back. That was on Thursday 8/11 and nobody has called me back. I feel like I have been ripped off especially because I was expecting an estimate that I already paid for when I was expecting a free estimate like their web site states. My garage door remains unrepaired and is a danger to my grand daughter who likes to play in the garage. I feel like Windsor Door's business practices are misleading and possibly criminal.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.