ComplaintsforUniversity of New Mexico

• Initial Complaint

  01/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I hope this message finds you well. I am writing to express my deep dissatisfaction with the situation I am currently facing with The University of New Mexico. I recently received a letter claiming an outstanding balance of $59.78 for a service I neither signed up for nor attended. Despite my numerous attempts to contact The University of New Mexico during business hours and leaving multiple voicemails, I have not received any response or assistance in resolving this matter. I applied to The University of New Mexico to inquire about tuition costs, but I never attended any programs or services offered by UNM. I am distressed to receive a letter threatening collections if the alleged balance is not paid. It is unfair and unacceptable to be held responsible for a charge related to a service I did not use. I seek the assistance of the Better Business Bureau to help facilitate communication with The University of New Mexico and ensure the prompt resolution of this unjust payment demand. Your intervention in this matter would be greatly appreciated, as I firmly believe I should not be obligated to pay for a service I never utilized. I look forward to your prompt attention to this issue and a swift resolution.

  Business response

  02/01/2024

  Hello ****** - we are sorry to hear that you had trouble contacting the Bursar’s Office regarding the pre-collect letter you were sent, as we include our main number in the communication.  These sorts of issues are easily resolved. The $60.50 charge stems from a $50.00 New Student Orientation that you likely did not attend, and the subsequent $10.50 service charges that have accumulated.  New Student Orientation has reversed the $50.00 charge from their end, and the Bursar reversed the $10.50 in service charges.  Hopefully hearing that her account balance is now $0.00 will alleviate any further concerns. Thank you!
  

  Customer response

  02/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau®:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ********

• Initial Complaint

  11/16/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was given the wrong set of classes to take by my faculty advisor and I was placed in the wrong program. I was never given the proper information when signing up for the CS graduate program. I found out later I was suppose to be pre-gradaute. I had to drop my classes later in the semester and enroll as an undergraduate student. I was charged for those classes. I want a refund for those classes. It seems as if UNM is sucking money out of students and are misleading students in the academic program for profit.

  Business response

  01/17/2023

  The complainant should contact the UNM Bursar's Office at ************* and request information on how to file a tuition refund appeal. Once the committee receives her appeal, they may ask her for documentation, such as any corroborating emails or other correspondence, and could approve a refund of 50% of those 3 courses in accordance with our policies. She could also contact the UNM Dean of Students at ************ for assistance in managing the system. We cannot post any specific personal information about a student or their financial records, per FERPA.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩