4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Meredith M
1 star04/03/2024
This used to be such a fantastic bank, until they were taken over/bought out last year. While the folks who work at the bank are still wonderful, the bank itself is a disaster.TRY getting a human on the phone, I dare you.There are now fees on accounts that did not have fees before.The interest rates they pay on savings are pathetic.But here's the worst... They cancelled my NMBT credit card with ZERO COMMUNICATION about it! No, I am not late with payments, nor am I even close to my credit limit. I have spent hours on the phone and still, NOT ONE PERSON can tell me WHY my card is cancelled. They just keep transferring me to another person in ***** who is the same tier of customer service as the previous person... going NO WHERE and NO HELP.WHAT IS GOING ON OVER THERE???Review from Sharon T
1 star02/29/2024
The stupidest bank ever had the displeasure of doing business with. I have a pending transaction that i know nothing about. but they somehow cant deny until it actually gets withdrawn from my account in 3 freaking days. But they can **** sure lock the card so it cant be used. FUNNY HOW THEIR COMPUTERS ONLY SEEM TO WORK ONE WAY. It is on my companions card and he is now traveling without any money because of their F@&#%^$%G ignorant I. T. cant seem to program the computers work right. I WILL BE LOOKING INTO OTHER Banks for future banking needs. They get 1 star because it won't let me leave 0 stars cause thats truly how I feel right now. They aren't worth 1 cent.Review from Ellie T
1 star12/26/2023
The most unprofessional unethical establishment Ive ever encountered. They have no sense of business or ethical practice. They should not be in business or operating as a bank. Very disturbing and unethical business in every sense.Review from Patricia R
1 star11/28/2023
This bank after 20 years has declined in service and in policies!! I will be no longer be banking with you!!! I was not only given the run around twice on November 28th at 3 and 4:30pm. But already upset because the bank decided after 20 years of banking with them to hold my check for 3 days (and all weekend). Wouldn't you be mad? I'm so mad I'm taking both my small business and my personal account out of NMBT!! Happy Holidays!! ??
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.