ComplaintsforWhispering Sands Apts
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
They were trying to have me, move into an apartment that was not livable. I have pictures of the apartment, recordings of conversations with the staff about the apartment not being livable. Wrote a letter of them in breach of contract to them, they saying I will get most of my deposit money back. 2 months later still no money received back from them. I have emails stating they would give me my back. Along with emails of me reaching out to them a couple of times all ready asking about my deposit back. They told I would have by the beginning of July 2023.Initial Complaint
06/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Jan 2023 We were moved from one apartment **** due to an mold issues that was being ignored. Talked with new property manager was moved to a new apartment ****. Jan 16th After a few weeks of transferring into the new apartment **** cops were called by new property manager for trust passing ( had to show proof of lease) my kids were threaten to be taken to CYFD. Talked with property manager with police office and they “knew” nothing about it. Feb 2023 A note to be evicted due to non payment of rent was posted on out door publicly for anyone to read. - when called to talk about rental assistance left over balance not being transferred to new apartment account took 2 weeks and was still be threaten to be evicted. - went over charges and was double charged for old apartment **** and new apt ****. May 2023 - air conditioner went out. Called in a work order. Took two weeks before they came to look at it. - called again 3nd week of may to checkup on work order, front desk male didn’t know anything about a work order still standing - called again end of may finally had someone sent to fix air conditioner. Jun 2023 air conditioner went out again it’s been two weeks again since we’ve had air conditioning - Called today. Was told we aren’t fixing it today. No explanation given. Called ended We have 3 children the age of 8 ,3 and 1 yr old that are in my home roasting in their home that’s heating up to the hot outside temperature. We’ve had to purchase fans and a window A/C unit to keep our home cool since this issues has first started. Please help me I’m at a lose right now. I’m currently the only parent working and I can’t afford to keep playing a high PNM bill for using an 500$ A/C unit to keep my kids cooled until the apartment people decide they want to come fix this issueCustomer response
08/07/2023
Verbal Response: I had to go multiple times a day to get it resolved and the AC is now working.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.