ComplaintsforMountain Run Apartments

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business was awful and this property should be condemned. Leaks and mold and insects galore. Keep a keen eye out when you go to tour this property, it's worse than you think. Unfortunately I as a young girl got duped and ended up signing a lease here. Worse still after all the issues I had at this property, almost 6 months after move out I still haven't received the money due to me due to the crooks in the office there acting as if they don't understand basic arithmetic. They owe me over $300 and they refuse to refund it, acting as though close to $400 was insufficient to cover a $40 fee that was phony to begin with. I don't know how they think they'll get away with this. They owe the money, and they need to pay it. To help you guys figure out how to do math and to have a record in case it needs to be taken even higher: 387.10-200(refundable deposit) = 187.10. Oh wait, it's a REFUNDABLE deposit, so it would be reversed to 187.10+200 = 387.10. And then you said I owed you 42.97 for your phony move out costs right? So 387.10-42.97. You can figure that one out surely right? And send you what you owe me?

  Business response

  02/01/2024

  To whom it may concern:
  
  Ms.  ******** occupied apartment #**** from July 22, 2022, to July 21, 2023.  Her statement of deposit was completed on July 25, 2023, and sent to her.  On January 6, 2024, we received an email from her inquiring about her deposit refund.  After reviewing her account, we found that her $200 deposit was not charged upon move-in, discovered at a later date and charged.  However, due to the credit reflecting on her account she paid short and used the monies meant for her deposit towards her rent.  We escalated her ledger to our accounting department for review and found that she was indeed owed $157.03.  The corrections were made to her account and a refund check of $157.03 was cut and mailed to her the last week of January.   Please see attached ledger showing all charges and payments made throughout her tenancy. 
  
  She is claiming she is owed $391.62.  However, she was charged for damages and final utilities leaving a credit of $157.03 to be refunded.
  
  7/1/2023 Balance Forward $  0.00                  -  
  7/1/2002 Prorated Rent $         812.90
  7/1/2023 Prorated Damage Waiver $             9.48
  7/1/2023 Utilities 05/01-05/31 $           85.75
  7/1/2023 Payment $    (1,299.75)
  7/25/2023 Final Utilities 06/01-07/21 $         152.64
  7/25/2023 Carpet Clean $           55.00
  7/25/2023 Drip Pans $           12.00
  7/25/2023 Microwave handle $           14.95
  7/25/2023 Balance Owed $       (157.03)

  Customer response

  02/02/2024

  Complaint: ********
  
  I am rejecting this response because:the amount is still incorrect. 
  Im not sure why it's confusing that the deposit is refundable and thus it does not matter WHEN it is charged, it must be refunded back. This is my copy of the ledger, showing the 200$ taken, but not the 200 credited back as a refund would be. Do the math from there with the accurate numbers, half of what I'm owed isn't gonna cut it. 
  
  
  Regards,
  
  ******* ********* 

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  09/24/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The business is charging me for items not listed in the contract such as the cost for me to pay for a carpet cleaning. I was charged for carpet cleaning along with other items that are usual wear and tear in the home. These costs ate up all of my deposit and they are saying I owe money to them for utilities for the past three months. I never had any issues in the past with utilities and the invoices that they have sent me do not match with the ones I have. They are saying that we always are billed for the past three months of utilities but I know for a fact that this is not the case. I am angry because one they charged me for normal wear and tear of the home and two they are making me pay for something that was not under the contract and three for falsfiying bill documents that include utilities from three months ago which I have paid for. These people are the scum of the earth.

  Business response

  10/27/2023

  To whom it may concern:
  
  Ms. ********* moved into apartment #*** located at **** ****** ***** on October 14, 2020, and subsequently renewed her lease twice.  On May 21, 2023 she provided her written notice to vacate at the end of her contract on August 31, 2023.  After conducting her moveout inspection she was charged $55 for carpet cleaning outside of normal wear and tear, $12 to replace damaged drip pans and $67 to repair the damaged bathroom door frame per the terms and conditions of her rental contract.  Regarding utility charges all utilities are billed in arrears.  Upon completion of her rental agreement, she was charged for utilities for her final two months from 7/1 to 8/31 in the amount of $148.30.  Her $200 deposit was applied to the balance due leaving her with an outstanding balance of $82.30.  All charges are accurate and legitimate. 

• Initial Complaint

  04/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I lived here since June 2020 and moved out February 28th 2023. New ownership took over the property early summer of 2022. Every year when our lease was up for renewal the rent increased 27-38%. We wrote letters, called corporate, had to jump through a mirage of hoops as the cost escalated and the property plumeted. You pay for a mirage of ammenities that have never been open. The hot tubs, movie theater, yoga studios, have never ever opened. Last year the pool had 2 chairs that were not broken. For over a year the stairs were innaccessible. Two sets collapsed, one with two tenants on the landing and hospitalized. In October 2022 (new ownership) I was notified that pest control was coming on the 1st. I boarded our dog and pulled out the furniture. Nothing was misplaced so I assumed all went well and put the house back together. A week later I come home from a full day of work to find my keys in the door. Mountain Run had given not only my home key, my also my mailbox key to a third party (now a federal offense). This company LEFT MY KEYS IN THE DOOR, ALL DAY, IN ALBUQUERQUE NM. I made the management sign the attached paper before returning the keys, names have been blocked out for privacy. We were without heat for 3 weeks in Decemer 2022. For three months I did not have a dishwasher, dryer, or garbage disposal. In January the refrigerator went out. After 7 days of no refrigeration they offered us a used fridge as they finally ordered a replacement. Everything had already spoiled, we declined, and waited the two days for the new fridge. When it came they did NOTHING to help us with the cost of replacing 7 trash bags of rotten food from the refrigerator and freezer. The staff speaks terribly to you. I called and was offered $8.10 as my move-out security deposit reimbursal. They back date the utilites 2 months. I paid in full every month, so somewhere they double dipped on utility payments, because I sure didn't get the first two months of utilities paid for me.

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