ComplaintsforThe Holmes Law Firm
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Complaint Details
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Initial Complaint
09/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I paid a $5,000 retainer to this law firm in hopes of receiving legal advice and assistance with my divorce. I had to retain this attorney after my previous attorney retired during COVID. I paid the retainer in two payments, one over the phone with the attorney and the final with their office. Since then I made various phone calls to the office to get assistance with my minor children and no calls were ever returned. This led me having to seek emergency legal advice elsewhere that I had to pay for as well. This year I called the office again to cancel my (unused) services and asked for a return on my retainer. They not only refused, but when I asked to speak about the reason why and talk about more information, they promised a call back. Months went by and I never received a call back. I then wrote a letter and sent it certified to the business. After over a month, I've still yet to receive any call or further information. At no point did I ever sign anything stating that I'd never get my retainer back.
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Contact Information
500 10th St Ste 205
Alamogordo, NM 88310-6776
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.