We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Woodbridge Ford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/13/24 I leased a new 2024 **** Bronco. On the morning of 12/4/24, the rear window of the Bronco was broken and glass was all over my driveway. I called police and filed a police report. The officer reported there was no sign of forced entry or glass in the car, as if the glass exploded out. I called the salesman twice, and I received no return calls. My husband called the service department and was told that it should be covered under the warranty and should be no trouble to fix. He then put him on hold, after 20 minutes he tells us it's not covered under the bumper to bumper warranty and that they didn't fix glass. I called Safelite and they fixed it the next day for $877.91. In December, I sent a letter to **** explaining what happened and I requested a refund. In January, I received a response from **** letting me know a claim was opened on my behalf and they asked that I call them to provide them with the *** number and current mileage on the Bronco, which I did on 2/1/25. After two months of no correspondence, I called **** hoping to get a resolution. I spoke with *******. She let me know that the information I provided on 2/1/25 was never forwarded to their "customer care department" for review. She then put me on hold to see what she could find out. She told me that the rear glass window was not covered under the bumper to bumper warranty. She said the front windshield was covered but not the back. I let her know that that did not make sense, and I couldn't understand why a back window was not covered under a bumper to bumper warranty. I let her know I was upset and not satisfied with her response and I still wanted my money back. She understood my frustration. She then opened up a new case for my request for reimbursement and let me know she would be handling it for the next 30 days. There are complaints on the internet of other people having this same issue. This is an obvious factory defect and it should be covered.

    Business Response

    Date: 04/21/2025

    Woodbridge **** cannot goodwill the window. This is a manufacturer issue, and the store cannot override the factory. 

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on December 28, 2024. I was told that my total would be $24,500 with taxes and fees included. And I put a down payment of $4,000. However, today January 9, 2025 I contacted my loan provider and was informed my down payment of $4,000 went straight to the dealership for taxes and fees. I have reached out to the dealership for explanation to no avail.

    Business Response

    Date: 01/14/2025

    The Manager will reach out to go over the customer's paperwork. 

  • Initial Complaint

    Date:12/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car her e five times paid for misdiagnosis was told it was a sensor . Then told me was spark plug coil full injector , took my car here five times to leave each time with same issue . To now u tell me I have a bad engine and also being told by coworkers they wasnt charging me for labor and how my diagnostic fee went to my labor now Im stuck without a car now after fives times paying for things not needed to tell me fifth time my engine must be bad . After spending my money missing time from work having my car for weeks at a time to get it Bck with same issue maybe they ruin my engine

    Business Response

    Date: 01/02/2025

    Service Director will reach out to the customer.

  • Initial Complaint

    Date:08/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a ********** Outlander from Woodbridge **** on 8/1/2024. When brought the vehicle back to them on 8/3/2024 with a list of things that were wrong with the vehicle. They told me someone would call me that Monday for a date to bring the vehicle in to service. That never happened. I had to call them to schedule that. They kept giving me the run around about no loaners, that I had to talk to a specific person, that they needed to call me back, every excuse in the book. I finally was able to get someone to look at it August 19th but I had to take a day off of work. I got there and was there for 4 hours. They said they could help me because it would void my warranty and it needed to go to **********. The service center said someone would call me. We know how that goes. No one ever did. Well today August 30 I get an ************** required low engine mode warning on the dash. I call the dealership and of course, they tell me its a four hour wait! This dealership has been nothing but problems. No one ever does as promised or calls you back. I just want my car fixed as promised.

    Business Response

    Date: 09/05/2024

    The customer was contacted by the service manager and arrangements have been made for the vehicle to be fixed. 

  • Initial Complaint

    Date:08/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2021 **** Bronco 04/14/2024 3 weeks later I contacted service as the brakes were not weel to me the car was for my son who was still incollege. I went to the service afor them to look at the brakes I was told the brakes wer fine I took the car to my mechanic in ******** NJ ant for an iol change prior to my son rt to college I was than told the car needed brakes and 4 new tires. I contacted woodbridge got the run around and paid for the cost of 1900. No word from woodbridge after several calls no return call. Ausust 12 my son left for school and called home and said the car was dead. I went to woodbridge **** to see what they would do. The fact the car was **************************************************** ********************* where the battery was replaced for $298 as I was told I would be reimbursed. I sent the documetation to sales POC ********************* and he said he forwarded the information he was on vacation and *** would take care of it. I have been calling **** for my money for the battery and no one has called me back at this time. My total out of pocket cost for this car is 2400. A car that is 4 months ago I purchased and only put 3k miles on it.

    Business Response

    Date: 09/03/2024

    Customer has spoken to the used car manager, and we will be issuing a goodwill check for $298.00 for the cost of the battery.

  • Initial Complaint

    Date:07/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did NOT do any work at **** in ******. My issue was with **** in *************. **** in ****** sent me a bill, I WILL NOT pay this . Is this how the business acts? They charge people and expect money for nothing. There was no confirmation call, no voicemail, no nothing. Waive this fee and I ask to never be contacted by THIS business again.

    Business Response

    Date: 07/23/2024

    I do not see a record of a bill being mailed to the customer. Could the customer please send a copy of the bill so that I could research it and rectify the situation. Thank you.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle on February 16th. It is currently May 20th and I have not received my license plates from the dealership. I am on my 3rd temporary tag, and every time I go there they tell me two more weeks. Whenever I call, the receptionist transfers me to a manager and I leave a voicemail where I never get a call-back, or the receptionist **** asks me for a call-back number and I still never get a call-back. I text my salesman *****, who sold me the car and he is very unclear and often unresponsive (constantly telling me two more weeks for the last 3 months). When my second temporary plate expired, the manager ****** refused to give me a third tag, saying they are not able to. However, two weeks after this, I went back and got the 3rd temp tag from a different manager. When I got my 3rd temp, I was told to wait two more weeks, yet it has been longer then that and I have still not received it. I was told many different issues from management and the salesman, including that they were not able to get the title from **** which makes no sense to me.

    Business Response

    Date: 06/05/2024

    The General Manager will be in contact with the customer. 

    Customer Answer

    Date: 06/14/2024


    Complaint: 21735074

    I am rejecting this response because:

    The dealership said that I would receive my plates in the beginning of June and they would put a rush on the plates. I have still not received them and still do not get responses when I call the dealership directly to check up on the status. 

    Regards,

    ***********************

    Business Response

    Date: 06/17/2024

    New York DMV is saying the insurance card has an incorrect spelling on it and needs to be updated. The salesman is reaching out to the customer to get correct information.

  • Initial Complaint

    Date:05/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 14th, 2024, I purchased a used vehicle from the dealership, the total cost was around $30,000. At the time I was issued temporary tags valid for 30 days. I called multiple times during that month and was assured that the plates are on the way. When the plates expired, I called again and they informed me that they needed my insurance cards to process the registration. I provided then immediately and was told that they would send a new temporary tag for the vehicle. After another week without recieving the temp tags, I called and they told me the plates weren't in and once again told me they would send a new temp. This went on for a few weeks. I informed them that I needed the plates soon, as I was about to drive out of the country and I still did not have a legally registered car. I was assured that the plates were on the way the whole time. A week before I needed to leave they called to tell me that I owed taxes in my state so I paid the taxes the next day and ensured that it got cleared through the dmv. Once the dmv cleared it, I called the dealer again and was not able to get in contact with any managers who could issue a new temp plate. I called 12 times over the course of 4 days and was assured I would receive a call back each time. I only received a call back once and when that happened, I was told they needed to make some calls and would call me back within 5 minutes. I never heard back. Saturday may 11th, the day I was leaving, I called again and told them I would come to the dealership to get the plates and they insisted that it would not be possible until Monday. Overall I have been having an incredibly hard time getting in contact with anyone or getting a call back and each time I called, I was assured that everything was all set, just to find out they were missing things at a later date. The dealership repeatedly promised to send plates that they never sent. This put me in a position where I still do not have a ****** registration after 2 months.

    Business Response

    Date: 05/13/2024

    A manager will be reaching out to this customer immediately to discuss their concerns. 

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed insurance claim for my vehicle leaking water into the cabin. Brought my vehicle to Woodbridge **** to get check. Told me the car has a leak and I opened the claim. I have taken my vehicle back and forth multiple times to be told the issue was fixed. After the rain last night and this morning my car was still leaking. I contacted ****, and they said there was nothing else they can do that they are no longer working on my vehicle.

    Business Response

    Date: 05/13/2024

    The service manager will be in touch with the customer. 

    Customer Answer

    Date: 05/30/2024


    Complaint: 21682791

    I am rejecting this response because: I have not received any phone calls or emails from Woodbridge ford



    Regards,

    *************************

    Business Response

    Date: 06/05/2024

    This customer has spoken with the service manager and was instructed to speak with his insurance company for additional repairs and directed the customer to a water leak specialist. The manager also spoke with the customer's insurance informing them that there are further leaks and repairs should be made and at a facility specializing in water leaks. The customer has to follow his insurance company's procedures. 

  • Initial Complaint

    Date:05/07/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my two cars from this dealership in October of 2023. Its now May of ************************************************************************************************************************************************************************************* I believe there is something fraudulent going on. How they get my plates and not me. No leans, car insurance up to date

    Business Response

    Date: 05/15/2024

    The manager has reached out to the consumer and is handling the issue with their license plates.

Woodbridge Ford is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.