Customer ReviewsforPrinceton Van Service

Princeton Van Service ...all I can say is don't use them. I've been trying to get in touch with them since my move to complain and they never get back to you. It's been a month. *** the owner, I called, left messages with ********, emailed him.. nothing! The movers are clowns, they ask for tips, never marked any boxes or what ever they wrapped; so when you get to your new move you know what everything is. They use guys to wrap and box up at your current location and then your new location are different guys. Nobody knows what they are doing. When I called for a quote they told me I'd be the only move on the truck. Not so. Someone else's stuff was on there. The moving guys had no tools to take things apart or cutters to open stuff when my stuff got to there destination. My plants they couldn't find. They took them out of the box and put them in the belly of the truck. The driver gave me a date he was getting to my new home. Never showed. Next day, 7 hours late. Never called. Office never called. He had truck issues; wouldn't you let your customers know ? Very poor customer **********************. Never even a follow up call regarding my move. Don't use this company!!

They don't answer the phone nor respond to voicemails nor emails. If you send multiple text messages you'll be lucky to get a one-word response.I got my in-home inspection and rate quote in early May. About two months later, on the day of my move, they came and showed me paperwork that was nearly DOUBLE the quoted rate. The *******, who did not give his real name but only identified himself as "Big", said he does not know anything about the rate, the quote, or anything else. "I just picked up this paperwork," he said. He also could not inform me of anyone I could speak to (e.g. a manager or someone in charge). I felt pressured at the last minute to agree to a rate that was nearly DOUBLE what I was quoted.Eventually, the owner *** called me and tried to explain that the higher rate was due to the "economical situation with covid." I wasn't buying it. Covid has been on the decline since May, and even if it was causing a rate increase, there's no way it should cause the rate to literally DOUBLE. And assuming some catastrophe causes the rate to increase by that much, shouldn't a responsible company inform their customers prior to the move date? When I asked *** this, he said he didn't have time to inform his customers about the rate increase because he was "getting home every night after midnight." I'm sorry, but that's no excuse. How long does it take to send an email/text message informing about a rate increase? A responsible company does not surprise their customers on move day with nearly DOUBLE the quoted rate and then try to pressure them into signing the paperwork--that's what con artists and crooks do.Moving and storage is all about trust, and I simply could not trust these guys after their unprofessional and dishonest behavior. I had to book another moving company at the last minute, which added a lot of stress. The company I wound up hiring was professional, courteous, and HONEST. Princeton Van Service is none of those things.

I have worked with *** and his team at Princeton Van Service for multiple moves and for storage needs. The customer service is consistently outstanding!