Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 penalty boxes in March order number 4369. I never received the product. I had Instagram and email conversations with them stating that they were delayed. On 04/19/24 I asked for an update as nothing changed in a few weeks. I received a response on 04/19/24 stating shipping is coming this week and they were sorry. this was from *****. Then on 04/26/24 I had asked for a tracking number as they stated it would be mailed this week. on 04/26/24 they stated they were supposed to arrive but hadn't and that they can refund if i didn't want to wait. i responded that ideally, id' like the product but just wanted an estimated time of shipment. on 4/27/24 ************** replied that they could send out 2 black ones if that's ok. I didn't respond until 05/08/24 stating i still haven't received my order and that email didn't go through because they had blocked my email and blocked me from Instagram.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Penalty Box 6-pack on Sept 12, 2023, their transaction #****-8187. Has not arrived. Company is not responsive to complaints about the delayed shipping, nor has it honored my request for a refund. Instead it falsely claims by email that I provided an incorrect mailing address; posts a customer service phone # that no human being answers; offers an Instagram chat function that provides no customer service, and refers me to the same useless email address. To make matters worse, I now see Im also being charged $9.95 a month, apparently for some sort of subscription that I didnt want and wasnt aware of (I only wanted the physical equipment). I want nothing to do with this company going forward. I want all my money back and I want this company to wipe all my information from its records.

  Business Response

  Date: 11/03/2023

  When you order for *****  the promotional price, you agreed to a $9.95 membership to access penalty box content workouts and exercises.
  
  
  You can refer to the site you ordered on here:
  
  
  www.penaltyboxfitness.com/pb
  

  This is clearly stated and the reason why you got the penalty boxes at a discounted rate.

  Also you never received your boxes because you gave us an incorrect shipping address.. incorrect PO Box to be exact.

   

  We will refund you the charges for you since you never received the product.

   

  Thank you.

   

  Customer Answer

  Date: 11/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to call the company to cancel my membership but it's a voice mail I've sent to letter via email and they haven't answered but they are still withdrawal money from my account

  Business Response

  Date: 10/27/2023

  Hi *******,

   

  You bought the fit program launch product which is not a subscription product its a higher priced product for $2,000. We have answered every email you have sent multiple times telling you their is no refund on this program because you havent done any of the steps and its been over 60 days since you purchased. You are paying monthly because you chose to finance the program through afterpay or shop pay installments. We will not give you a refund as you have agreed to terms and conditions when purchasing this program.

  You can see on our terms and conditions page which is agreed to when purchasing and presented to the person buying.  
  

  **********************************************************

  16. Refund Policy and Eligibility Criteria Fit Program Launch
  By purchasing the Fit Program Launch product ("Product") from Penalty Box Ventures LLC ("Company"), you agree to the following terms regarding refunds:
  No Refunds: All sales of the Product are final. We do not offer refunds or cancellations unless the conditions specified below are met.
  Eligibility for Partial Refund: To be eligible for a partial refund of 50% of the purchase price, you must meet the following requirements:
  a. Submit All Workout Videos, Materials, and Photos: You must provide all workout videos, materials, and photos related to the Fit Program Launch course.
  b. Build a Stripe Account: You are required to create a Stripe account as instructed in the course.
  c. Complete Final Submission Form: You must fully and accurately complete the final submission form provided in the course.
  d. Reship the Product: You agree to reship the physical product back to our facility at your expense.
  e. Spend At Least $50 on Test Ads: You are required to spend a minimum of $50 on test advertisements as directed in the course.
  50% Money Back: If you meet all the conditions stated in point 2, you will be eligible for a partial refund of 50% of the purchase price. This partial refund covers only the portion of the purchase price, excluding processing fees, product cost, shipping cost, employee cost, and other miscellaneous expenses incurred by the Company.
  Processing of ******************** will process eligible refund requests within 60 days from the date of purchase. Refunds will be issued using the same payment method used for the original purchase.
  Non-Transferable: Refunds are non-transferable and can only be issued to the original purchaser.
  Changes to Refund ******************* reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective upon posting on our website.
  By making a purchase of the Product, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this refund policy. If you do not agree with any part of this policy, please refrain from purchasing the Product.
  For any questions or concerns regarding this refund policy, please contact us at ********************************************

   

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a penalty box in September 2022. However, the company charged me $9.95 a month from October to December 2022 for a service I did not subscribe to and was not even aware of. The company did not provide any notice either in advance or after (as a receipt) when they charged my credit card. I did not consent to the company retaining my credit card information and never authorized these charges.When I reached out to customer service to seek a refund, stop future unauthorized ********, and delete my personal information, they claimed that they sold the penalty box (equipment) and subscription as a package. This information was not made available to me when I purchased the equipment. I am filing a dispute with my credit card provider to recover these fraudulent charges. My greater concern is Penalty Boxs violation of personal data/privacy and potential abuse of this information in the future by retaining my credit card information without my consent.

  Business Response

  Date: 01/30/2023

  We are replying to case #********.

  
  

  The landing page the customer bought off of was this link below: 

  
  

  www.penaltyboxfitness.com/pb

  
  

  We have made it more clear that there is a subscription with the penalty box so we have no more problems with consumers moving forward.

  
  

  We also do not have the credit card stored, stripe stores the credit cards as a third party processor. We have deleted this customer from the stripe account and refunded this customer the $9.95 a month from october to december.

  
  

  Thanks,

  
  

  Kris 

  PBF President

  Customer Answer

  Date: 01/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  M L

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Penalty Box in September 2020 at full price and never agreed to any recurring subscription. In each August and September 2022 I was charged $9.95 on the card I used to buy the product back in September 2020. I emailed customer support asking to cancel any subscription they have me on (that I never agreed to) and to refund the two amounts charged. They responded within 15 minutes saying they would cancel the subscription but now will not respond to my repeated requests for refund of the two $9.95 charges which were fraudulently placed on my card 2 years later. Do not buy from this business! They will save your card information and fraudulently charge it years later.

  Business Response

  Date: 01/30/2023

  We are replying to case #********.

  
  

  This customer must have had a yearly membership which could have been stated more clearly at time of purchase. We have refunded this customer any recurring charges and deleted them from our payment gateway database.

  
  

  Thanks,

  
  

  Kris 

  PBF President

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last order from Penalty Box training was 11/30/20 (2 boxes), before then was an order of 6 boxes on 12/19/19.I have just recently started to receive a monthly charge for $9.95 August 25, 2022 and then again Sept 26,2022.Why am I receiving this charge now and I need it to stop ASAP.I've emailed the company and have had no response.

  Business Response

  Date: 01/31/2023

  We are replying to case #********.

  
  

  This customer must have had a yearly membership which could have been stated more clearly at time of purchase. We have refunded this customer any recurring charges and reached out to them personally.

  
  

  Thanks,

  
  

  Kris 

  PBF President

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an 8 week workout trial on April 18th, 2022. The program was not as described. It was the same routine repeated. In the calendar provided they advised an ab day, that program was never posted. I emailed on 5/1 asking for the components that I felt were missing. The second month of new workouts never showed up. I also asked to be refunded. They responded that that was the program. I asked about an ab attack, they never responded. Since then, I have been charged a monthly fee. I have asked 3 times to cancel my subscription and be refunded.I would like a refund, especially because I NEVER signed up for a monthly subscription. I have the receipt that shows it was ONLY an 8 week trial. I also have the emails requesting support. It was poor customer service. I would like a full refund for the month subscriptions that I did not sign up for, and a refund for the program as it was not what was described on the website.

  Business Response

  Date: 01/31/2023

  We are replying to case #18145213.

  
  

  We have refunded this customer two months ago of all charges including the product cost. We did not want this customer upset and have made it more clear that there is a monthly subscription when purchasing on our website.

  Customer Answer

  Date: 01/31/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: Penalty Box Fitness Training They charged me $9.95 for a membership that I definitely did not sign up for. I spoke with someone last month from PBFT and they were extremely rude. They said I would not be charged again. I have been charged again. Nobody will return emails or phone calls. I am also disputing charges on my credit card.

  Business Response

  Date: 01/31/2023

  We are replying to case #********.

  
  

  We have refunded this customer and reached out to them. We have taken them off the membership and made it more clear on our website that there's a membership when purchasing the penalty box.  www.penaltyboxfitness.com/pb

  
  

  Thanks,

  
  

  Kris 

  PBF President

• Initial Complaint

  Date:09/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a membership for the 8 week training program from Penalty Box Fitness back in May of 2022. This was a 1-time payment of $44.95, however, for an unidentified reason I've been charged $9.95 every month since. I've emailed ******************* (owner) multiple times asking for support and requesting to cancel my membership with no luck. He has never replied. I desperately want to cancel my membership and stop the monthly charges.

  Business Response

  Date: 01/31/2023

  We are replying to case #********.

  
  

  We have refunded this customer and reached out to them. We have taken them off the membership and made it more clear on our website that there's a membership when purchasing the penalty box.  www.penaltyboxfitness.com/pb

  
  

  Thanks,

  
  

  Kris 

  PBF President

• Initial Complaint

  Date:08/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for product about two years ago and now I am receiving subscription charges. I have not been getting charged until just recently and I did not sign up for a subscription when ordering.

  Business Response

  Date: 02/20/2023

  This customer must have signed up for a subscription or they wouldnt have been charged. Also we will do as the customer requested and refund the charge of her subscription agreed to when purchasing clearly stated in our terms and conditions and upon checkout during the time of the sale.

   

  thanks