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Complaint Details
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Initial Complaint
06/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Starting in October 2020 a plumbing problem from inside my house to the curb sewer line. The ground was dug up at the curb to my house to repair sewer line. Starting in January 2021, I have called numerous of times to American Water Works Resources-***-***-**** for work to be done. The company I've been talking with is Bailey's Plumbing and Cooling They keep giving me the run around. Due to the ground being cold/hard work they could not start until the ground soften up. A permit from the City of Trenton was forward to American Water Works Resource around May 11 2021 for the job to be done(PDF attached.) No scheduled date given yet to start the job. My claim # **********.Business response
07/01/2021
To Whom this may concern, Work could not be done during the time of JAN-MAY due to the township. Township refused to respond to us mainly due to covid and being closed or limited hours. Again we could not start the work until the township gave us the permit back. We received the permit back and she is now scheduled for her work to be done. If there was any issue with the sewer line backing up customer can easily call her American water resources contract and submit a claim for us to give her relif until the work could be done.
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Contact Information
5108 State Route 33
Wall Township, NJ 07727-3622
Business hours
Today,8:00 AM - 9:00 PM
MMonday | 8:00 AM - 9:00 PM |
---|---|
TTuesday | 8:00 AM - 9:00 PM |
WWednesday | 8:00 AM - 9:00 PM |
ThThursday | 8:00 AM - 9:00 PM |
FFriday | 8:00 AM - 9:00 PM |
SaSaturday | 8:00 AM - 9:00 PM |
SuSunday | 8:00 AM - 9:00 PM |
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.