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          Maplecrest Ford Lincoln has 1 locations, listed below.

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            Business ProfileforMaplecrest Ford Lincoln

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 8 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/27/2016

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers new, Certified Pre-Owned and pre-owned cars, trucks and commercial truck sales.This business services and repairs most makes and models of vehicles.

            Products & Services

            Maplecrest Ford Lincoln of Union sells pre-owned vehicles in various makes and models.

            Business Details

            BBB File Opened:
            7/29/2003
            Years in Business:
            60
            Business Started:
            6/12/1963
            Business Incorporated:
            12/23/1974
            Accredited Since:
            12/27/2016
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 8302073 for this business, issued by State Department of Banking & Insurance

            These agencies may include:

            State Department of Banking & Insurance

            20 West State Street, CN-040

            Trenton NJ 08625

            (609) 292-7272

            http://www.state.nj.us/dobi/index.html

            Type of Entity:
            Corporation
            Alternate Business Name
            • Maplecrest Ford Lincoln of Union
            • Maplecrest Lincoln
            • Maplecrest Ford of Union
            Business Management
            • Mr. Stephen Giordano, President
            Contact Information

            Principal

            • Mr. Stephen Giordano, President
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/26/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            To start things off my current car was purchased from this dealership after my original car was in an accident due to a technician driving with the hood not closed properly. Fast forward to my current car there has been many issues that are yet to be resolved, my salesguy has done all he can and now is incapable of resloving issues out of his department. Being that the first car loan was still in my name the payment due date was the same day I went to pick up the second car (Nov 21st), I made the payment trying to avoid having any late fees effect me/my credit ($598.34). While at the dealership I made it aware to the finance manager Tim Rhoades of the payment that was just made and my concern about losing it. He assured me that once the first car loan was paid off by the dealership I would recieve my original payment in full. The next day I took care of the vin inspection for my car as thats the paperwork the dealership needed to begin my plate process (Mailed Nov 22nd) Some time later Dec 21 I get in contact with my bank as I only received $72 out of $598.34 that I paid, the supervisor explaining to me that the dealership didnt payoff the car immediately instead waited for the balance to change due to my payment Nov 21st leaving $526.34 "lost" Dec 26 I start to get notified that the dealership didnt receive the copy of the vin verifacation (6 days after my temp plates expired) After many attempts to try and reach any higher up to update me on the situation, weeks with no answer. Stressed out by all this I did leave a review on their page hoping that someone would try and figure out whats going on. Jan 15th I get in contact with Sergio Lopez which then leads me to getting in contact with Alicia Urena who provides a overnight label to send out another copy of my vin verifaction, mailed the same night and received the 16th. Jan 25th after more attempts to get an update on my plate or money situation and a few other things (not listed) no conclusion.
            Read More

            Customer Reviews

            8 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Theresa F

            02/02/2024

            No good for service my car went in for diagnostic test 7am my car got released 430p and my car was knocking underneath .I didnt give my car to them like that

            Local BBB

            BBB Serving New Jersey

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