ComplaintsforOpen Road Subaru
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We were looking to purchase a used vehicle and signed. We then told them within one hour we wanted to cancel and would like a refund of our 3k we put down. They refusedBusiness response
06/29/2022
We would never hold a customers deposit. The sales manager contacted ******************* to see if we could save the deal. It was left that he would discuss it with his wife and follow up. Days went by and they confirmed they didn't want the car. The refund is processed through our accounting department and could take up to 10 days. I've asked *****************************, VP of the dealership, to please see if he could process the refund quicker and get the customer their refund right away.
Sincerely,
*****************************
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.