Complaints

This profile includes complaints for New Jersey Imaging Network's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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New Jersey Imaging Network has 31 locations, listed below.

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  New Jersey Imaging Network

  197 Ridgedale Ave Cedar Knolls, NJ 07927-2111

• 

  New Jersey Imaging Network

  772 Northfield Ave West Orange, NJ 07052-1100

• 

  New Jersey Imaging Network

  401 Sylvan Ave Englewood Cliffs, NJ 07632-2703

• 

  New Jersey Imaging Network

  17 White Horse Pike Ste 9 Haddon Heights, NJ 08035-1299

• 

  New Jersey Imaging Network

  116 Park St Montclair, NJ 07042-2930

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23477585, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  Stephanie Squires

  Business Response

  Date: 06/30/2025

  NJIN Montclair
  116 Park Street
  Montclair, NJ 07042
  
  June 30, 2025
  
  Better Business Bureau
  1262 Whitehorse-Hamilton Square Road
  Building A Suite 202
  Hamilton, NJ 08690
  
  Re: Complaint ID:23477585
  
  To Whom It May Concern:
  
  We are writing in response to the complaint from Stephanie
  Squires.
  
  The patient reported in her complaint; she was charged
  upfront for an ultrasound appointment and was charged the incorrect amount. She
  has spoken to our billing department and
  is still waiting on a refund.
  
  Patient had services done on 4/7/25 and paid $458.30 at the
  time of service. The claim was billed to Horizon BCBS and $343.73 was applied
  to the patient’s deductible on 4/16/25. The
  patient was issued a refund in the amount of $114.57 on
  6/18/25 to the patient’s credit card. I left a message for the patient on June
  26, 2025 to notify her of the refund.
  
  I sincerely apologize for the delay in the refund owed to
  the patient.
  
  Please let me know if I can be of any further assistance.
  
  Best regards,
  
  
  Karen Gill
  Associate Vice President

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for a routine breast exam at New Jersey imaging network in ********************* in February, at that they found and abnormality in my right and suggested that I go get an additional follow up ultrasound. I did call to try to make an appointment with the ********************* office whereI could not get an appointment for over two weeks and I had a breast surgeon appointment coming up for another matter entirely, which I wanted address both issues. I was directed to make an appointment in the **************** office where I could get an appointment within a few days, which was perfect, I drove over two hours to get there with bad traffic and an accident sit over 30 minutes in the **************** office to be told that ******** reached out to **************** and told them that they could not takeme there. They were making me go back to *********************. I asked why is there a problem is the same company just a different office so everything is in the same system is in my network they really couldnt help me and they turned me away on the spot, I called to try to actually reach the West ******** office but able to only remote workers so I had to drive all the way down to the ********************* office to speak to someone in person needlessto say I was very upset they were able to squeeze me in within nine days so I had to wait nine days in mental and emotional distress and worry to be told there is something thats not right and I have to get a biopsy now my point is this, I am nine days behind on where I couldve been probably getting a biopsy and a diagnosis of where I stand healthwise. I am livid because there was no reason for them to turn me away. It was the same office the same company its my body.Its my health is my mental clarity. I read on in reviews that they have done this to someone else and theyre toying with peoples physical and mental health. I want something done because they really didnt take it seriously

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NJIN waited until the day before a scheduled procedure to advise me, the patient, that they didnt have certain paperwork for billing purposes. When I arrived, they then advised me that I would not be allowed to submit anything to my insurance and I would be waiving my rights to be reimbursed.

  Business Response

  Date: 02/21/2025

  NJIN Nutley
  **********
  ****************
  
  February 19, 2025
  
  Better Business Bureau
  ***************************************************************************>Building A Suite 202
  *************************
  
  Re:Complaint ID #********
  
  To Whom It May Concern:
  
  We are writing in response to patient ******* ******** Patient satisfaction is of the utmost importance to us, and we do our best to resolve all patient concerns.Unfortunately, there are some issues, such as legal paperwork or insurance validity, in which we are unable to compromise.
  
  Ms. ******* stated in her complaint, that she was informed the day before her scheduled appointment that certain required paperwork for needed for billing had not been received. ********** was informed that her exam would need to be rescheduled for a later date as her attorney informed us this needed to be billed under PIP (Personal Injury Protection) as this is a No-Fault case. However, the *** claim is closed for medical costs.
  
  Our ************************* has been working to obtain either, an authorization or an *** (Letter of Protection), from the Ms. ******** attorney since February 7, 2025.After being made aware that we had not yet received the necessary paperwork for her exam to be covered under PIP, Ms. ******* insisted on keeping her scheduled appointment. Ms. ******* was advised that without an *** or an authorization approving the scan, we would be unable to submit the claim under No-Fault. ********** was adamant that she wanted to have her exam done and would deal with billing issues at a later time.
  
  On February 12, 2025, Ms. ******* arrived for her exam and was informed at check-in that we would be unable to bill her PIP because medical was closed. The Front Desk staff explained that her options would be to either, obtain an *** from her attorney,or opt to self-pay. Ms. ******* declined both options. She would do neither.
  
  As Manager,I intervened and attempted to assist Ms. ******** I advised her to contact her attorney regarding the required *** needed to proceed with the exam, or that in lieu of the *** or authorization, she could choose to self-pay.
  
  Ms. ******* stated that her attorney refuses to send the ***, but she would still not sign the self-pay agreement. Ms. ******* then left our facility.
  
  Unfortunately,if a patient is unwilling to assume out-of-pocket responsibility, we would need a valid insurance or the appropriate paperwork necessary to ensure payment.
  
  Please let me know if I can be of any further assistance.
  
  Best regards,
  
  ******* ***
  Image Care Manager
  

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/07/2024 they cancel my appointment yes. They make me go to **********, then the manager tells me that I can go the next day to the ****************** and when I am there they tell me that I have to go to ********, the truth is that they offer the worst service, there is no coordination between them They make me waste time and money, in addition to the bad moment, I feel like they are playing with my emotions, there is no respect for the patient.

  Business Response

  Date: 07/16/2024

  *************************
  69 Orient Way
  *******************
  
  July 16,2024
  
  Better Business Bureau
  ************************************
  Building A Suite 202
  *************************
  
  Re:Complaint ID #********
  
  To Whom It May ****************** are writing in response to the complaint from (*************************) regarding leg length x-ray.
  
  The patient reported in her complaint, that her appointment at the ********** office was canceled, and she was advised by the manager to go to the ****************** the following day. When the patient arrived at the *********** location,the office did not have an x-ray technologist available. Subsequently, the staff directed the patient to the **************** without verifying the specific type of x-ray needed.
  
  Regrettably,the ********* location does not perform this type of x-ray (leg length x-ray). We sincerely apologized for the inconvenience and confusion caused. The site manager at the **************** assisted the patient by contacting our Nutley location and arranging for the patient to be scheduled quickly. 
  
  I contacted the patient and sincerely apologized for the lack of communication and care she experienced. I informed her that her complaint has been addressed with all managers of each site involved. I thanked her for sharing her experience and extended my apologies once more. The patient expressed her appreciation for my outreach.
  
  If you need further assistance, please let me know.
  
  Best regards,
  
  *******************
  Associate Vice President