Customer ReviewsforDel Val Pools & Spas

I can not even bring myself to choose one star. Stay away from Del Val pools. They are wonderful when you want to purchase, however their customer service is terrible. We purchased a hot tub from them several years ago. When there were no problems, all was good. That changed about two years ago when the tub wasnt working properly. We contacted one of the owners, *****, who told us the mother board needed to be replaced and that he would order the part. It was the end of the summer and we usually winterize it in the fall. ***** said he could do the work even though it would be winterized, so we set a date for him to come. He also said we did not need to be present. He never showed up. He never called. We decided to wait for the following spring, but Covid hit. We contacted ***** again in summer 2021. All we got was what we call lip service. He says what you want to hear and doesnt follow through. He said he would order the part....we thought he had already done that! We thought he already had it! Summer 2021 came to an end....still nothing. My last conversation with ***** was September 29, 2021. He said he had everything except for one part, which he told me had been shipped to him the day before and he expected to have it by the end of that week and would be good to go for the following week for coming out to do the repairs. I called him October 4, left a message. As of today, November 5, 2021, there has been no response from *******************. I would advise anyone to stay away from Del Val Pools because their customer service is terrible. The worst part is that he does not seem to care.

I hired them to open my pool, and overall, they did a terrible job. But this is not why I am taking my time to write this. After their sloppy job, we discovered that they had broken our backwash pipe. I immediately called the office and sent pictures via email. ***** called and left a voicemail acknowledging that yes they broke the pipe with an apology however blamed my system for being So old and brittle and advised that to schedule the fix I would need to split the cost and pay $150.00 up front. Obviously, that was not going to happen. After trying to get a hold of ***** the next day I spoke with *****, the owner, and her husband. He started with oh your system is old and brittle then jumped to it is an obstruction. I asked him is my system the only old system you deal with. Do you send inexperienced crew members out on jobs regularly? Do you not leave your job sites as they were found? As someone who works and lives within the construction industry, I can assure you we know what is brittle and how to leave a job site. Yes our system is on the older side and many piping, but when I hire a pool professional I expect them to be able to navigate any kind of system. I later learn that it was his son on the job site. So daddy is now teaching him that you can bully a customer instead of taking accountability.This post is to warn anyone doing business with ******* Pools and Spas. Take pictures before they come and if possible, inspect every piece of equipment before they leave. And good luck if their son is on site, he is a sloppy and careless worker with ***** and ***** back at the office to protect him.