Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Unwanted contact. Receive advertisements; have contacted to stop. Mailings increased!Business response
10/24/2023
We have taken the steps internally to stop marketing materials to the consumer from Princeton BMW. If coming from another source please provide an example.Customer response
10/27/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
*** X3 M - Not able to resolve Passenger Restraint error - multiple visits to *********** center and *** customer service *********** - case was opened on 09/21/2022 . **************** first told me that they will get a replacement of the car but now they are saying *** local unit is not listening to them.
The Support team at *********** ext **** ( ****) told me 3 times to go back to *** Princeton service center and every time car is at service for more than a week and they say it's fixed and again within 1 -2 day the same sign comes on console. This is danger to passenger's life as it say passenger seat restraint malfunction and *** is not listening to this - as i had mentioned in my service report also multiple times.
I am paying more than $1000 USD per month and not able to use the car and can't make my family sit in this SUV.
Please help me and let me know if i should ask a lawyer to look into this.
I have all service reports from Princeton BMW .
Thanks,************************************************************
Business response
12/09/2022
I am in receipt of the complaint ID ******** for *************************. *** will refer clients to a *** Dealership Repair Facility to perform any warranty related product repairs. In this case Princeton BMW was the chosen repair facility. Princeton BMW has followed *** guidelines to diagnose and repair the X3M vin number *****************. We have been in communication with ***s ***** Service Engineer to further diagnose the concern. We currently have ordered and are awaiting the Parts to perform the repair.
Thank you,
******
General Manager | Princeton BMW
Customer response
12/10/2022
Complaint: 18469704
I am rejecting this response because: Car was in Princeton BMW for repairs for same reason 4 times in past 6 months. I am not able to drive the car as there is risk to passenger's life due to malfunction. every time i was told that it is fixed and after week or more in repairs - the same error message pops up again in one day after service. I need a replacement of the car.
Regards,
*************************Business response
01/05/2023
I have received the response for complaint 18469704. There were no deceptive practices only repairs performed under the manufacturers vehicle warranty. Currently we are waiting for the parts to perform the recommended repair. Princeton BMW has stated previously is only the chosen repair facility, we were not the selling dealer. This is a product concern, and a replacement vehicle can only be authorized by the vehicle manufacturer BMW.
Thank you,
******
General Manager | Princeton BMW
Customer response
01/05/2023
Complaint: 18469704
I am rejecting this response because: *** is telling me to contact Princeton BMW .
Regards,
*************************Initial Complaint
03/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I leased a vehicle on 2/11/19 form Princeton BMW. Along with the lease I purchased a Lease Protect Agreement that would shield me from "excessive wear and tear" liability at lease end. When I returned the vehicle, a thorough inspection was completed and I was provided an assessment that covered on mileage overage, and the disposition fee. Weeks later I was sent a **** that asked for additional charges ($2,025.88) for excessive wear and tear. After multiple calls and correspondence with *************, attempts to speak with someone at Princeton BMW, and then ultimately trying to contact the insurance company (after a bit of detective work), I still have no answers, clarity, or even a remote path to resolution.Business response
03/30/2022
********************** returned his leased vehicle to another *** dealer other than Princeton BMW. A claim had not been processed for the "excess wear and tear" that was purchased. ******* M our manger reached out to **********************, processed the claim.
******
Customer response
03/30/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is the first step in the right direction. I have yet to see confirmation of the claim, nor have I received payment from the claim. At such time, I will then view the response as adequate.
Regards,
*****************************Customer response
03/31/2022
Complaint: 16904919
I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is the first step in the right direction. I have yet to see confirmation of the claim, nor have I received payment from the claim. At such time, I will then view the response as adequate.
Regards,
*****************************Business response
04/21/2022
I received the response via your letter for the Complaint ******** **********************. The claim was processed, and a check was received by **********************.
Thank you,
******
General Manager | Princeton BMW
Customer response
04/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************Initial Complaint
12/18/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bought a used car from princetonBMW and as per the contract they were suppose to provide the floor mats. They kept sending email to wait as they have ordered and waiting it to be delivered. Now after 6 months, they have stopped responding to emails including manager and sales repBusiness response
12/22/2021
We reached out Arjun ******* to apologize about the lack of communication and the delay in taking care of this concern. This was something that was promised at the time of delivery and usually we just reimburse the customer for the mats and they buy them for off-brand units. This could have been part of the confusion, but in any case, we should have done a better job of communicating with the customer. ****************** will purchase the factory mats or all weather mats and send us the receipt and we will reimburse him.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.