Complaints

This profile includes complaints for Bath Planet of New Jersey's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bath Planet of New Jersey

  1545 Route 37 W Ste 6 Toms River, NJ 08755-4985

• 

  Bath Planet of New Jersey

  367 Brick Blvd Brick, NJ 08723

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am poa for my sister, ****** *******. My name is ****** *******. She is an individual with dementia. With her we were going to redo her tub. She wanted to cancel because of the expense.
  Within the three days as stated in their contract I visited their office with their form for cancelation.
  We had written them a check for $5750.00. Which they immediately withdrew from her bank account. I have called them numerous times and visited their office twice showing them a copy of
  the check with their endorsement. The check was withdrawn from her bank account.
  When I call they switch me to another party who happens not to be there, having me leave a message.
  We would like to have our deposit returned.

• Initial Complaint

  Date:12/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, a homeowner contacted Bathroom Pros of NJ / BathPros LLC for the renovation of a bathroom in her personal home. An initial consultation and estimate occurred. The homeowner, believing BathPros to be a reputable professional company, agreed to allow BathPros to renovate her bathroom. However, no work was performed by BathPros on her property. After a period of time, the homeowner was surprised to receive mail regarding a fraudulent loan of $23,676.00 procured by BathPros in the homeowners name from ***********, with the loan serviced by ***************************. BathPros did zero work on homeowners property. BathPros was notified multiple times over several months that BathPros was in breach of its agreement with homeowner. The renovation project never commenced nor was the loan cancelled. BathPros has refused to refund and/or cancel the loan for work it did not do.BathPros has now retained ill gotten gains of $23,676.00 for a period of over a year.Homeowner requests an immediate return to the lender of the full loan proceeds that BathPros fraudulently procured despite it having rendered no services.

  Business Response

  Date: 02/27/2025

  Good afternoon, We don't have a customer with that name or provide service to the NY area.

  Thank you.

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Installation of a shower stall with glass doors and a lifetime warranty was presented along with demolition of whirlpool jetted tub, removal of debris, new floor and sink install along with paint and mounting of light fixture and mirror. Reason for renovation was cieling leak into living room which was "coming from the tub". I discussed this with the rep who assured me they would look into the leak, replace plumbing and new drain which would resolve the issue, if they found anything further causing the leak they would let me know before completing and sealing the job. September 2023 the installation began, after a delay. when completed I noticed incomplete and sub par work, holes where they clearly measured in correctly, unfinished molding on floors and within weeks 2 shelves were loose, 1 came off completely. some corrections were done enough to appease me. now, just over a year later my cieling continued to leak randomly and the grout is molding. My fixtures are rusting and staining the tiles. I text the numbers I had used previously to communicate- they sent someone to my home who said the work was not done well or properly, the screws used were not for shower use and hence are rusting and that my fixtures (saftety bar) will eventually weakend and come off. He also stated that BATH PLANET the company I hired is no longer in business and has been "dissolved" . He added that he does not work for them and would not be able to offer repairs or assistance I tried texting again and have gotten no response.

  Business Response

  Date: 02/27/2025

  Good afternoon,

  We are not able to locate the customer, phone, or address in our data base. This may be a different Bath Planet location. 

  Thank you.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract Date 11/19/2021 to remove & dispose of existing ********** & replace with new tub & wet area wall surround. Salesman: ******************* *********** Company had to come out 4x's after install to replace caulk, stating they purchased a bad batch. Problem continued. Company replace wet area wall surround. No issues of water or mold behind or on wall board. New issue arises: hardware fixtures not secured in *************** continued. Outside contractor was hired to mitigate mold/caulk issues company was having. Dehumidifier was installed and caulk was reapplied in a less than professional manner. All instructions regarding cleaning and maintaining the product have been followed without interruption. Problem continued. Company refuses to provide any compensation or further service, stating the issue is related to high humidity. Never addressed the hardware fixture issue or sloppy application of caulk. Size and appliances in the bathroom were apparent at the time the salesman "promised" there would be no issues of mold. If conditions were as the company states, salesman should have not sold this project. Company should have guidelines for their sales staff to follow and not "sell" customers false claims about their product.No issues with the installation of the vanity, mirror and ceiling fan purchased by me other than caulk was dripped on the washer and in the sink that can't be removed. During this 3yr ordeal I have been passed on from person to person to person, a total of 5 different representatives. I emailed the owner twice without ever receiving the courtesy of a response. Turn around time for callback is usually several days to a week to two weeks.

  Business Response

  Date: 02/27/2025

  Good afternoon,

  We provided service calls / appointments to address the issues. At this time the warranty is no longer applicable.

  Thank you.

  Customer Answer

  Date: 02/27/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******** *******

• Initial Complaint

  Date:04/11/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we contacted Bathrooms Pros for an estimate to remodel our bathroom and this ***************** was very nice and gave us the total cost and it was a lot so we say sorry it is too much, so he said we can try a loan. We said okay, but if the house insurance would help because from water damage this was back in October and November the insurance responded that they will not cover, so we called ***** back sorry we can not have the job done at this time even with loan payments would be to much and he said okay! So, now the *********** that are associated with Bath Pros ***** wants us to pay the amount of $17,415 for a job that we canceled and was not done! So, we called them and they never explain this to us. please help

  Business Response

  Date: 02/27/2025

  Good afternoon, We are reaching out to the loan company for an update. Thank you.

  Customer Answer

  Date: 03/18/2025

  
  Complaint: 19924593
  
  I am rejecting this response because:
  
  

  ,I'm still being harassed by this company and loan that they never did the job, the person that came over give us on estimate and say pre-approved see how much we can get but not to put us outhere before the house insurance approved of some help and the insurance came back with no help answer we call back can not moved forward with this high amount and that was it ,few months they send the bill and is being a nightmare for us  was the time we also lose a son ,to much !!

   

  
  
  Regards,
  
  ****** ****-kurkasz

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a shower after removing the tub. Everything looks good, however there is water coming out of the bottom of the shower door. We have complained and they returned 2 times to fix it, but the problem still exists. They have stopped returning our calls and emails, and are ignoring us. The Manager said do not pay the small balance and find someone that will fix it. We contacted the glass vender and he said that only the Bathroom Pros, that contracted him can tell him to fix the glass door or redo it. The gap between the door and the glass panel seems to be the problem.

  Business Response

  Date: 02/27/2025

  Good afternoon,

  We issued Mr. and Mrs. ******** a refund of $4000 for their trouble. 

  Thank you.