ComplaintsforPrestige Auto Group

• Initial Complaint

  01/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a warranty through Prestige in excess of $4,500 so that I would not have to pay out of pocket for repairs. I have a Jaguar 2015 XJL which is an expensive vehicle so that's what prompted me to get the warranty. My vehicle stopped running one day while out grocery shopping had it towed to mechanic who stated I was in need of a replacement engine. Contacted warranty department who took to weeks to send their adjusters out to only tell me I was driving the vehicle while the vehicle was smoking which was not true so they would not pay for the repair of which I find absolutely unacceptable. I will be taking Prestige to court as soon as I calm down. I'm so tired of warranty companies not honoring their warranties and coming up with any excuse to refuse to pay for the repair. I asked since they were not paying for the repair would they be refunding me the money for the warranty their answer was No. I am beyond discuss!!!!!

  Business response

  01/15/2023

  We are really sorry that you have problem with the engine. **************** are responsible for everything that your contract are covering. However they are declining the claim if vehicle wasnt properly maintained.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After a month of asking for property left in a trade-in vehicle to be sent back to me, I must start filing complaints. I have given 3 prepaid labels to **** said property back to me. My house and work keys are important to me and are STILL REQUESTED to be sent back. These keys hold a very important keycode protocol keychain that is VERY hard to replace.

  Business response

  07/12/2022

  Hello, my name is **** and Im a performance manager here for the group. My phone number is **************.Please call me.

• Initial Complaint

  07/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle through this group and an extended warranty was tacked on along with a subscription to "Kahu" which I was told I had no choice but to pay for because it was already installed. A few days after purchasing, I decided to cancel the warranty. I placed over 20 calls, left messages, sent e-mails and was finally given a cancellation form for an "Alpha" warranty. I sent in the information to the warranty group and was told that Alpha wasn't even the correct provider and the form the group had me fill out wasn't their warranty. I was assured by Prestige that the warranty was being refunded, however i've received no written confirmation of this, and weeks after the request my loan still shows that amount. I'm not sure if this is a fraudulent warranty that doesn't even exist but I want it handled immediately. After many more messages, I still have been unable to have anyone either refund Kahu or at the very least give me any kind of direction on how it works.

  Business response

  08/05/2021

  Hello,

  Sorry to hear that you have not satisfied with our services or product. My name is *** and Im a performance manager here for the group. Please call my cell ************ and Im sure we will find the way how to resolve the issue.

  Customer response

  08/11/2021

  
  Complaint: ********
  
  I am rejecting this response because: I texted the last 6 digits of my VIN number, and never heard back from them.  I'm confused why I was charged for a product that was never installed, my bank does not show reimbursement of my warranty, and I had to spend hours of calls, emails, messages to even get this far.
  
  
  
  Regards,
  
  **** ********

  Business response

  06/22/2023

   

  Replying to this complaint as follows:

  
  

  *******, while I have not been employed by this auto group at the time of your purchase, my goal is to get this resolved.

  
  

  You purchased a vehicle from Prestige (the sister store to where I am currently employed).

  
  

  With your purchase came a Ally Extended Warranty and Kahu/Lojack subscription. 

  
  

  Please let me know at ******************* where you are in the refund process since the last update was from two years ago. 

  
  

  I will then coordinate a resolution to a refund or alternative option as provided by ownership.

  
  

  Sincerely,

  
  Gene

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩