ComplaintsforCircle Chevrolet

• Initial Complaint

  12/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Circle Chevrolet , in **********, **,will not make a warranty repair for ongoing oil leak on my 2018 Chevrolet Colorado truck. They are being dishonest on their responsibility for the repair.

  Business response

  12/18/2023

  Thank you for the opportunity to reply to this complaint. After speaking with the Service advisor and the technician they both agreed that the customer had residual oil trapped in the frame rail. The technician had added die to the oil as a precautionary measure, but the customer had an oil change at another facility which spilled oil on the frame again. The customer was informed that we would reinspect the area. On his last visit we could not find any leaks associated with the work we performed. We will look at the vehicle again as a goodwill gesture if necessary. The advisor asked the customer to meet with him and the technician that worked on the vehicle to go over the work performed and to do a visual inspection together. The customer declined to meet with them. 

• Initial Complaint

  05/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car from their several years ago in march started having an issue, took it to them 3 times to diagnose, nothing. Got hyundai corp involved which set up and apt for me 5/24/23, Said I would get a loaner car, a special engineer would be there to look at my car with their tech to get a fix, if not fixable the ** might do a buy back. Went in was told sorry no loaner car, was called into the managers office like a child to be told sorry we have no apt, no loaner car no engineer here, no one told **. I said really I find that hard to believe I have 3 emails from my ** rep telling me its been set. ***************************** service mgr said yeah sorry. Now everytime I go there I get called into this guys office there is always a problem and an argument. For 3 hours I sat arguing with him, as he told me my ** rep lied. I called the ** and spoke to *********** who said ******* my rep called May10 talked to **** set apt. So they had to do a play back of all the conversations to see who was right, he said she lied to me. I had to leave, set another apt for JUne 1, he called me and told me now I have to pay, I said not what I was told my corp, he just called me back and told me well ** told me your case is closed so you will get no loaner car, you will have to pay, I asked for proof of this and he told me it would be legal for him to show me any proof my case was closed. I called ** my case mgr she said no your case is not closed they are not giving you correct info. She was calling them. This dealership is the BIGGEST joke in the world. They are suppose to stand by clients they don't, like to lie to people they also once cleaned a throttle body and did not reclamp it, telling me it was my fault the clamp was not put on, but not whats causing my issue. This is the employees you have as mechanics not putting pieces back together after they take off. Buyer beware. They are suppose to look at my car or they can lose their accreditation with HYUNDAI! Service mgr is a JOKE!

  Business response

  05/25/2023

  The customer came in on appointment and wanted a loaner which was not scheduled. Service manager spent time with customer trying to assist but we didnt have a loaner available. Customer stated that we were incompetent for not having the loaner. Service manager found the call in our system. Shared recording with customer ahowing that no loaner was requested. Service manager made new appointment with a loaner car. We dont understand why the customer is so interested in calling ** names? Customer is out of warranty and has told the service department that she is not paying for anything? We dont think this kind of behavior is acceptable. Customer has been to other facilities that were not able to solve her concerns. We are not required to repair vehicles for free, we may choose to not work on this customers vehicle. Very frustrating! 

• Initial Complaint

  03/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went to circle Hyundai and Chevrolet to buy my daughters first car. We declined any additional coverage and in advertently after receiving her first bill I realize that they charged us 650 extra dollars for dent coverage that we said we did not want. I acknowledge that I signed the contract digitally But by that time I really thought we had agreed to all the terms and I had adamantly declined any additional coverage. I called ***** the finance gentleman and he agreed to send me a check for $650 which never came. I called twice more to try to follow up and still no resolution. I feel there was a bait and switch and I just want my $650 back .

  Business response

  03/28/2023

  Thank you for allowing us to respond. We processed the check from the 3rd party insurance company today and dropped it off to the customer. It was a slow process and we appreciate the customers patience. 

• Initial Complaint

  07/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently leased a Kona Electric from Circle Hyundai and was given temporary plates/registration until my permanent plates arrived. A week after leasing I called Craig C*** (Sales Manager) multiple times to ask about the plates. He has never returned one call despite "call me any time if you need anything" glad-handing on the day of the lease. My temporary plates and registration have since expired. Mr. C*** finally returned an email that effectively recommended I drive the car without registration, which should be fine as long as I don't get pulled over. That's right -- the sales manager told me to drive my car without valid plates or registration. Hasn't responded since. I've been in touch with my sales rep (Dave) who texted me "Trust me, I'm on it", but I never heard from him again either. Meanwhile, I can't drive my car! Or get a straight answer from anyone.

  Business response

  07/30/2021

  ** ****** is correct that his out of state temporary has expired. We unfortunately have no control of Connecticut or any other division of motor vehicle. We provided the information to the State of Connecticut and they rejected the insurance information provided by the customer. We then requested a new insurance document that was resent to the State of Connecticut and we are waiting for the registration documents. Meanwhile the Sate of Connecticut does show that a registration is in process. Most States have not enforced the Temporary registration deadlines because of the log jam from the covid "stay at home" orders. Obviously we would prefer that ** ****** receives his plates in the required time frame. We have asked for a rush on the plates but we haven't received any response.

  Most police departments are not enforcing the 20 or 30 day expiration because it would create a huge problem for the court systems.

   

  Sincerely,

   

  Paul D*******

  Circle Hyundai

  Business response

  07/30/2021

  ** ****** is correct that his out of state temporary has expired. We unfortunately have no control of Connecticut or any other division of motor vehicle. We provided the information to the State of Connecticut and they rejected the insurance information provided by the customer. We then requested a new insurance document that was resent to the State of Connecticut and we are waiting for the registration documents. Meanwhile the Sate of Connecticut does show that a registration is in process. Most States have not enforced the Temporary registration deadlines because of the log jam from the covid "stay at home" orders. Obviously we would prefer that ** ****** receives his plates in the required time frame. We have asked for a rush on the plates but we haven't received any response.

  Most police departments are not enforcing the 20 or 30 day expiration because it would create a huge problem for the court systems.

   

  Sincerely,

   

  Paul D*******

  Circle Hyundai

• Initial Complaint

  07/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchase a certified preowned 2016 Hyundai Tucson from another dealership but my vehicle still has 5 years or 60.000.00 miles warranty whichever comes first. I have been noticing that my vehicle using a lots of engine oil I constantly adding quart of oil for almost a week, so I decided to bring my vehicle to Circle Hyundai service for them to check the engine for oil consumption, so the first thing they asked me to do is, first the we need to do a oil changed so we can observe the issues, I went go ahead and have them do a oil changed. and then they told me to bring my vehicle back again after 1k miles so they can continue to diagnose the issues. so I keep bring my vehicle to them and for the 3rd times my vehicle was there I noticed that the engine of my vehicle was over flow of oil and I did said something to service advisor about it he told me that was ok and I told him no is not ok because you drowning the engine of my car thats why engine has a dipstick so you can see how muc

  Business response

  07/22/2021

  Hi **********

  Hyundai warranty requires us to do an oil consumption test on the vehicle which begins by changing the oil and then the customer must bring the vehicle back for inspection after 1,000 of driving. The customer has 3 repair orders which show the tests being completed and a approval for a combustion chamber clean . The combustion chamber cleaning was performed and the vehicle is within normal manufacturers consumption specifications at this time.

  We asked the service advisor to reach out to Maria to get more information on who she spoke to and what level the oil is at presently. The technical service bulletin is specific on the amount of oil we put in the vehicle to complete the test.

   

  Thank you for the opportunity to respond!

• Initial Complaint

  06/27/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was charged 299.00 for theft protection that was added on my bill of sale i told my sales person i was not paying for that and to remove it he agreed to mail me a check for the 299.00 he told me the check is in the mail and was mailed which is a lie i can not contact him or any one at the dealership to get my refund no one returns calls.

  Customer response

  07/19/2021

  hi stef complaint was resolved no further needed thank you 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* *******

  Business response

  07/19/2021

  Attached please find signed reimbursement check

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