ComplaintsforUniversal Relocations Inc.
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Shipping Date: 19 MAY 2022 Estimated Shipping Duration: 55 Days My family and I relocated from ***** *** to ******* at the beginning of June, 2022. We shipped our household goods and 6 motorcycles, which were picked up in ***** 19th May 2022. The company we shipped with is ******************************, a ***** moving company. Our container of items arrived at the port in ******, **********, 02 September 2022. Container No: MSKU4627709 Vessel and Voyage no: MERATUS JAYAWIJAYA, 229S.Shipping Line: Maersk Executive Movers Worldwide LLC engaged the services of Universal Relocations to handle ******* import and onward shipping of all our items to ***********.Shipping Reference Number: UR-*****, Shipping to Myself, ***** ************************* Universal Relocations Shipment ********** (** Headquarters)Universal Relocations INC.343, ********************************************************** Phone : ************ / ************ ***************************** Contacts:****** *************************** Universal Relocations has split our shipment, sent to multiple states (**, GA, CA), including shipping our household items to ***** where they have apparently been held in a warehouse for over a month. On 17 October Universal Relocations confirmed they would deliver by the first week of November. On October 26th, they confirmed a delivery date 02 NOV 2022 at 4pm, later confirming the motorcycles will arrive from ********** the same day, at 1PM.On 02 NOV 22, (2) motorcycles arrived from **********, and no shipment arrived from **, i.e. no household goods. The location of the 4 other motorcycles is apparently "unknown at this time." Additionally, we are now told the Household Items were never even scheduled to leave **, it was another delay tactic, a lie.We request that Universal Relocation immediately schedule the delivery of all of our items, especially household items.Business response
11/14/2022
This shipment is already delivered last friday as per our ***** office.Initial Complaint
08/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Universal Relocations was commissioned into service for transporting Household Goods as LCL (Less than Container Load) Shipment in March 2022 from My address ** ***** to ****** on an agreed quote of ****** Currency INR ****** for 4 CBM (cubic meter) volume. This was to aide in me moving from ***** to ******.Shipment was packed & picked up by Universal Relocation personnel on April 27th, 2022 , with a confirmed volume not exceeding 3.7 CBM (as confirmed by Universal personnel) with a committed delivery timeline of 45 Days to ******. Shipment was supposed to leave ***** within few days of my leaving ***** on May 09th 2022.Not only was the delivery delayed to now (today is Aug 25th, 2022) more than 3.5 months, rendering ******* family including a 4 year old kid to fend for ourselves without our personal effects in a new country, causing us to overspend on gap purchases & renting things, Universal Relocation has demanded additional payments claiming unforeseen reasons to release my shipment for delivery.My shipment is currently Customs cleared in ****** but sitting in a ********** Warehouse, less than a 100 miles away from my residence at *********, *******. The shipment has been accumulating demurrage since Aug 15th at this bonded ********************************** Relocation personell have been giving unclear answers since several months after the shipment got picked ****** made payments in full before departing *****.I've made repeated requests to reach Universal Relocation staff, Support, even the owner ********************************* Operations director Ms. *************************** but all my attempts to request clarity in the process has been deliberately denied.I now fear my shipment will be lost or i'll be extorted into paying through my nose on an already expensive shipment, all because of Universal Relocation's staff inefficiencies, lack of timely followup leading to delays.Requesting urgent help !Regards ********************* +1_226_972_9111Business response
09/06/2022
Dear Customer
We checked your file and came to know from our ***** office that shipment scheduled for delivery on 6th sep as per your request . pls feel free to contact
your move manager for any further clarifications.
Thanks
Universal Relocations
Initial Complaint
08/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jun 1st I hired an international moving company to move my furnitures from ***** to ********. The ******* company used Universal Relocations for furniture delivery in the ******** area. July 3rd, I received an email from UR regarding to my furniture arrival. I notified them that my apartment has a strict insurance and move-in schedule policy, sent them the insurance format and asked for a week in advance to schedule a delivery time, which they responded with "noted it, we'll take care of it" In between Jul 3rd- Aug 5th, I emailed them 4 times and 3 copies of the insurance requirement, however, they failed to do both. Aug 6th, I received a call about deliver my furnitures in 2 days. No insurance, no schedule. Told them no, they got the insurance and start to say things such as "Oh we don't have a truck in **" and stopped responding to my emails and did not pick up my calls. Its Aug 12th now, I still don't have my furnitures and still unable to reach them.Business response
08/24/2021
This shipment was delivered last week.
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Customer Complaints Summary
12 total complaints in the last 3 years.
1 complaints closed in the last 12 months.