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Find a Location

Maserati and Alfa Romeo of Monmouth NJ has 1 locations, listed below.

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    Business ProfileforMaserati and Alfa Romeo of Monmouth NJ

    New Car Dealers

    At-a-glance

    Customer Reviews

    1.47/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    31 complaints closed in last 3 years

    9 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Ocean, NJ 07712
    BBB File Opened:
    2/4/2021
    Years in Business:
    4
    Business Started:
    1/14/2020
    Business Management
    • Ms. Rossana Dip, CFO
    • Ms. Theresa Garcia, Controller
    • Mr. John Morgan, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    31 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We purchased a vehicle from them Early this last year around february march Vehicle cost thirty two thousand by The time it got home, the vehicle had $1**** with the damage ******************************** ************** it would not pass inspection in ********. Let alone any other state. There were no brakes on the vehicle mettle on metal. There was multiple multiple things damaged on the vehicle that were not disclosed. There was water damage that was not disclosed.We Made contact with the dealership. We were told to bring the vehicle back down and things would be resolved when there. Their idea of resolving it was to try to push a car over my budget over my payment. That they need to quote be able to hide the money from the bank. We need a more expensive car to do so".Also I was sold a warranty that was expired for over a year. In the 4K, we put down on the vehicle. Our of our own pocket. The paperwork was fudged to make it look like we finance that as well. So we're stuck paying that back as well. We sent the repair documents from a licensed ****** dealership with an itemized list or repairs need to be made all together and just to passinspection to the dealership and still have those documents also feel it is worth mentioning that the dealer ship stated they had the vehicle inspected and it was fine .. no state in our 50 states would ever pass that vehicle on inspection so they lied there too and other vehicles that have an inspection from them should be reinspected who knows how many dangerous unsafe vehicles are on the road right now The issue has not been resolved. We have had no contact from them. And we are looking for resolution to this problem. We're at least save others from the issue we had.

    Customer Reviews

    17 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Marion W

    1 star

    01/25/2024

    I had a horrible experience with this company. I saw a 2020 Audi Q8 that was advertised for $52,000. I confirmed that the vehicle hadn't been sold and told a salesman that I was on the way from ******** to purchase it. I drive 4.5 hours to see the car, only to have the salesman call me when I was 10 miles from the dealership to ask me who is financing the vehicle. I stated that I has secured financing through Navy Federal. At this time, he informs me that they can't use Navy Federal because the vehicle has structural damage. I was then told that they could secure financing through other finance companies. I then noticed that the mileage that was stated on the vehicle was off by over ***** miles. This was a horrible experience and I WILL NEVER use this company to purchase a vehicle.

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