Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous phone calls daily for a vehicle extended warranty that I don't have and by no way am I the least bit interested. It's very annoying that I have asked them to stop calling and they won't. When I contacted them they said we don't solicit. I disagree. They won't remove my phone number from their list. This has been going on now for a few months. But when I try to call them back, it's a one way number. I am on a do not call list as well since 12-14-04. Otherwise, I will take this as far as possible.

  Business Response

  Date: 08/23/2023

  Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you may have experienced.
  We would like to clarify that at Palmer, we have no record of initiating any calls to your number. The only record we have in our system is the inbound call from you on 8-22-2023. We assure you that we will never contact you for any solicitation purposes.
  It's worth noting that there are entities in the market that might misrepresent themselves. We advise you to ascertain the exact identity of the company or individual contacting you before taking any further action.
  We deeply regret the inconvenience you have faced and assure you that we take such matters seriously. If you have any further information or details about the calls you've received, please share them with us, and we will do our best to assist you in resolving this issue.
  Thank you for your understanding, and we hope to resolve this matter to your satisfaction.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to ****************, for air conditioning problem in April 2023, Palmer sent an inspector to evaluate the problem they gave a verbal ok. I was due to drive home to ** at the end of the month and they would not start the repair until they were given written authorization from Palmer. When time was getting close I asked them to start the repair and I would pay as I needed the car in working condition to drive **** miles. ************* sent all the paper work to Palmer and I was told they would reimburse me. In early June I was told my case was at accounting and they would be sending a check but it could take 2 months.It is now well over that time, the claims division do not answer the phone, and customer service can only send a request to claims to call me which they never do.

  Business Response

  Date: 08/18/2023

  We do apologies for the level of service you received. This claim has been approved and is being processed by the insurer of the plan. A reimbursement of $578.63 is being processed and should arrive in the coming days. The insurer responsible for the claim can be reached at ************.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* in ****** ***** recieved my truck over 2 weeks ago. They have been on the phone to ask when will the work begin after submitting estimate. wait times on Phone up to 3 and a half hour as I also been on hold for over 3 hours with no response. This truck is also my handicapped equipment truck. 2 weeks waiting on job approval and you can't get any response from ****************** This is unacceptable. **** Dodge Ram, Palmer account # *********** ************************* ************ ************************

  Business Response

  Date: 08/17/2023

  We apologies for the level of service you received. Your claim will be processed by the plans insurer directly. You and *********** facility may call ************ to inquire about your claim.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses a telemarketing company to contact potential customers and then patches the call through to a salesperson. Ive received no less than 100 calls from them despite not owning the vehicle in question. When I asked the salesperson to remove me from the list, he hung up on me. When I called them directly, the lady told me other companies do this too and proceeded to hang up on me. I want these calls to stop. Im on the Do Not Call list and Do Not Want To Be Called with offers to knit a warranty for a car Ive never owned.

  Business Response

  Date: 08/17/2023

  We have received and reviewed your complaint.  Palmer Administrative Services does not make outbound sales calls.  These calls did not come from our company.

   

  Thank you,

  Palmer Administrative Services
  

   

   

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive almost a call daily from Palmer Administration sales people trying to sell me coverage. At least 20 times I've told them I don't own the vehicle they want to cover anymore and have asked them to take me off their calling list. They continue to call and it has gotten so frustrating that I end up cursing at them.

  Business Response

  Date: 08/17/2023

  We have received and received your complaint.  Palmer Administrative Services does not make outbound sales calls.  These calls are not coming from our company.

   

  Thank you,

  Palmer Administrative Services
  

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against a car warranty company that I have been paying for the past four years. In total I have spent over $3,000 with this company and have never filed a complaint before . The company has been unresponsive to my attempts to file a claim for my Black 2013 ****** Altima's transmission. The claim number is 053655428.I filed a complaint on May 17th . They have looked at the car and approved my claim but I have not received the transmission for my car. My car has been sitting at ****** of ***** City in ******** for the past 6 weeks. I have attempted to contact the company multiple times through their website and via phone, but have not received any response. I have also tried to initiate a claim through their online system, but it keeps giving me an error message. I would like your assistance in resolving this matter with the car warranty company. I have fulfilled my financial obligation to them and I expect them to fulfill their contractual obligation to me. Thank you in advance for your attention to this matter. Sincerely, **************************I have filed a complaint also on 6/22/2023 and I haven't received any results .

  Business Response

  Date: 08/17/2023

  We do apologies for the level of service you received. This claim has been approved and is being processed by the insurer of the plan. A payment of $3760.77 is being delivered to the repair facility. The payment can be expected in the next 24 to 48 hours.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an extended warranty with this company December 16, 2020. The contract expires December 15, ****. I paid the contract in full with the amount of $3,799.00. I have been trying to make contact with the claims department by calling the number but was on hold for over an hour. I talked with someone In customer service and was told someone would get back to me within a day. No one has called me back. The vehicle repair shop where I took my car to assess the work needed on my car, submitted the requested documentation on Palmers website claims portal. Still no response from Palmer. The vehicle repair shop has not heard from Palmer. It is very important that my car gets fixed as soon as possible as I need it to take my 96 year old Dad to his doctors appointment. After reading all of the complaints about this company, it appears this company is a SCAM. The person who sold me this extended warranty coverage assured me the process to file a claim was seamless and customer service was exceptional. Clearly, this is a false, given all of the complaints are nearly the same complaint as mine - placed on hold for hours on end, no response after entering claim on the portal, customer service is of no help, calling multiple times but still no response, no resolution.

  Business Response

  Date: 08/17/2023

  We do apologies for the level of service you received. This claim has been approved and is being processed by the insurer of the plan. A payment of $652.26 is being delivered to the repair facility. The payment can be expected in the next 24 to 48 hours.

• Initial Complaint

  Date:08/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 12 2023 ac went out on **** escape two days calling service **** no answer called called customer service gave online contact waited two more days no return from Palmer paid to have ac repaired called customer service to cancel contract said i needed to send letter which I did July 15 still no response to get refund

  Business Response

  Date: 08/21/2023

  We do apologies for the level of service you expereinced. We have processed and issued your full refund in the amount of $1161.30. Your refund check should arrive in the coming days.

  Customer Answer

  Date: 08/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Palmer Admin is FAILING to make payments that was approved by their *************** Warranty part. They setup a website for payment since they no longer own SCC by make payments for them. My shop went to their website submitted all documents for Payments ** still haven't received Payment, which h means I cannot get car, already missed bunch of my VA medical & MH appts. Repair shop is **************** Repair ************, ** **************. Need HELP to get car- shop NEEDS to be PAID!!

  Business Response

  Date: 08/17/2023

  We do apologies for the level of service you received. The claim has been paid to the service provider in the amount of $2586.77.

• Initial Complaint

  Date:07/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business claims department refuses to contact me back. My customer has filed a separate complaint as well, *********************************. My customer is without her vehicle because they refuse to resolve this claim since May 25th. Any email, call, or message is disregarded and neither one of us are ever contacted. **************** REFUSES to help or get you to a supervisor, the claims line does not work but yet that is our only way to contact? Ive sent OVER 60 emails attempting to contact, left many complaints through companies website - all to no avail. I need this company to contact me IMMEDIATELY.

  Business Response

  Date: 08/17/2023

  We do not see that this is one of our customers. Please provide a contract number or the vehicle's VIN.

  Customer Answer

  Date: 08/17/2023

  
  Complaint: 20384085
  
  I am rejecting this response because:
  

  This is definitely one of your customers.

  VIN is *****************
  
  
  Regards,
  
  *************************