Business ProfileforKilpatrick Moving & Storage

They charged for insurance that was not valid, refuse to compensate for damaged of broken china plates and refuse to address this issue. They provide false advertisement stating they were accredited by Better Business Bureau.I contracted with Kilpatrick Moving & Storage for *********************************************** services because they are an agent of Atlas *** Lines, which is known to be a reputable moving company. The first email I received from them stated that they are an accredited business with the Better Business with an A+ rating, so I felt reassured. My experience was disastrous. Their moving consultant overestimated the moving time and number of items- he estimated 10 hours, it took only 5 hours. He included items that I told him were not part of the move, he also included charges for packing of several items even though I told him we were doing our own packing. Any move that does not include storage will charge for one labor day to load and unload; I was charged for 4 different moves: loading from house to van, uploading from warehouse, loading from warehouse, uploading to new house. On top of a warehouse additional fee. Additionally, on the day of the final move only 3 movers showed up. I had a certified check to cover the labor of 4 guys.The primary issue is regarding insurance issue has not been resolved. I requested many times to purchase insurance in addition to the valuation. They reported the fax machine was not working so I was just given a paper/contract to sign the day of the moving. In the contract I chose Option 3, stating The consumer orders INSURANCE of $50,000. They mislead me into believing I had purchase insurance and refuse to pay a small claim for some shattered ***** plates because they did not pack the items. They took my money knowing that I was doing my own packing which I told them verbally and in writing. Furthermore, Kilpatrick refused to give me the name of the owner or any contact information to solve the dispute amicably.