Business ProfileforPool Liner Galaxy

Back in April 2020, I signed a contract with Pool Liner Galaxy (***), located in Neptune, ********** for the purchase of a replacement ************** Vinyl liner totaling $4600 dollars for my 16x32 in-ground rectangular swimming pool. *** installed the liner on August 17, 2020. Thirty (30) days later, I noticed that the pool liner was hanging down from the wall inside the pool. I called the *** main office to inquire about the matter and was confronted with a rude and unprofessional woman on the phone who would not assist me without me providing her with my contract. Unable to locate my contract, I asked the woman who answered the telephone if she could send me a copy of it. The *** woman advised that the company has thousands of contracts not filed in their office and that she was not going to go searching for mine. I even offered the telephone person my warranty registration and lifetime liner replacement warranty information and she advise me no. Therefore, I decided to write a letter to the company to request a copy of my contract and to request someone to come out to fix the pool liner. There was no response from *** regarding my letter. So, I called the sales representative who sold me the contract named, *************************, to express my dismay for the lack of professionalism that I have been receiving regarding the l lining separating from the pool. ************************* advised that the liner just needs to be Resnaped around the pool edges and that he would come out and fix the problem. However, ************************* never showed up. A year later, still now response from *** to address or fix my issues. Another problem has existed. The liner has multiple wrinkles in bottom of the floor surface. When the liner was installed in 2020, I noticed a wrinkle in the liner and brought it to the attention of the installer. He advised me not to worry about it and that the wrinkle will fade away. I am requesting that *** to come out and repair the vinyl liner