Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Lawn doctor have provided my lawn care for several years. The policy has always been to call ahead. On 6/30/22 lawn doctor treated my lawn for a fungus that they identified. I was told that it would grow out in a few weeks or they would reapply the application at no charge. I was billed $178 for the application that I paid in full. After about 4 weeks later I noticed that the lawn fungus had not improved, so I requested a service call in late July. The technician applied more fertilizer to help the fungus grow out. A month later, around late August the lawn didnt look any better. So I requested another service call. Lawn doctor told me that they would follow up. There was no follow up. During the month of September I called to request a service call 4 times. Each time I spoke with a staff member. I spoke with ***** 2X and a gentleman 2Xs. Each time we discussed the same issue. They said they would get back to me, they never did. I told them I wanted to cancel my service if they cant honor the contract. They assured me they would have someone/manager contact me. I requested that they NOT perform any more services without TALKING to me first!Or I wouldnt pay. They assured me that they documented this request. This morning 10/5/22 without any prior notice Lawn doctor performed my fall application billing me $77.78 I am requesting a call from the manager to justify this course of action. I have requested a call from him to address my complaint for more that a month! The manger has failed to contact me but continue to bill me. According documentation left at my door today by lawn doctor, I NEVER had a fungus. The notice left by todays technician stated that my lawn looks like it has chemical burn or landscape mower!! If thats true then my lawn problem was misdiagnosed by the experts!! I should NOT have to pay for their error!
Business response
10/06/2022
Our tech spoke with ****************, the lawn did have fungus, the fungus control did fix that issue, the lawn looks very good. There is a small area that is not a fungus on the edge of the lawn and **************** did agree with the tech that it looks like a chemical burn. I did ask our tech to take pictures and it looks like the gas cap may not have been on the lawn mower and some gas has spilled on the lawn. We do not do the mowing. That is out of our control. I did tell our tech since it is such a small area to put some seed down to help recover the area.Initial Complaint
09/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
May 2022-I called to inquire about a grass problem,I inquired about price and I did not sign up for any services because I was shopping around.***** apparently signed me up for service without my approval and he claims service was done.He is refusing to allow me to speak to management to rectify this and therefore he fraudulently is billing me for services not authorized by meBusiness response
09/16/2022
We are Lawn Doctor of Southern New Jersey, you should be contacting Lawn Doctor of ***** and Northern New Jersey. Thank you
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.