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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We bought display cabinets from *************************, within 4 months the LED lights went out of 4 of the 6 cabinets we purchased, then a month later the LED lights went out on the 5th cabinet. ******* and his company sent replacement lights for 4 of the 5 cabinets but have yet to send replacement lights for the 5th cabinet. He said that he would cover the cost of installation for the lights once they were delivered but hasnt paid to have the lights installed. We paid over $28,000 for these cabinets and shouldn't be responsible to cover the cost of installation of faulty lights. I have contacted ******* numerous times and still havent been able to get the installation of the lights fixed. There is a warranty on the cabinets and he is not only covering the warranty but is refusing to cover the cost of installing these lights at my facialityBusiness response
03/31/2022
Sorry for the delay in this response, we are presently moving into a new facility and we have been away from the office. At this moment to what info I have, replacement parts have been sent out and received by customer, payment for work completed has been issued and received by customer. I'm not aware of any other outstanding issues with this company.Customer response
04/02/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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Contact Information
10 Eagle Ave Ste 100A
Mt. Holly, NJ 08060-1649
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.