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Complaint Details
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Initial Complaint
05/27/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was approved for a federal student loan. The college I am currently attending couldn't wait for the federal student aid to be approved and basically forced me to sign loan papers with "Tuition Options". I'm not working since I was laid off in March 2021. Now I have my student loans through federal funding as well as this $3,750.00 loan with Tuition Options that my college, financial aid office seems to have no record of. This uneccasary loan is impacting my credit report and is already two months behind.Business response
06/09/2022
Tuition Options is a third-party loan servicer and partners with the borrowers **************************************** to service this institutional loan account.
Upon receiving this complaint, we contacted the school to confirm the loan information. ********** has confirmed the balance is accurate and remains due. The borrower may contact *************************, Regional Director of Financial Aid, ************************** via email ************************** or phone *************) to discuss this matter.
Tuition Options has attempted to phone ************ three (3) times to discuss this important matter. We connected on 6/3/22 and were asked to call back later. *********************, EVP Servicing, phoned back at 3:00 pm EST per the request and there was no pick up nor did we receive a call back from the voicemail message. ********************* phoned ************ again on 6/7/22 and left another voicemail message.
If ************ has any questions regarding the above information, he may phone *********************,EVP Servicing, Tuition Options, at **************. Otherwise, we consider this matter closed and the borrower should contact the School/Lender directly regarding the loan balance.Thank you.
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Contact Information
14000 Horizon Way Ste 400
Mount Laurel, NJ 08054-4342
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.