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          Find a Location

          Longbridge Financial, LLC has 22 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforLongbridge Financial, LLC

            Reverse Mortgage
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            3.97/5stars

            Average of 73 Customer Reviews

            Customer Complaints

            16 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/26/2013

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Longbridge Financial, LLC is a national reverse mortgage lender and servicer that helps seniors responsibly utilize their home equity to address the financial challenges in retirement. 

            Products & Services

            Longbridge Financial offers a variety of financial solutions including FHA-insured HECM reverse mortgage, reverse for purchase, and their jumbo proprietary reverse mortgage

            Business Details

            This is a multi-location business.

            Find a Location

            Longbridge Financial, LLC has 22 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/7/2013
              Years in Business:
              11
              Business Started:
              8/1/2012
              Business Incorporated:
              6/6/2012
              Accredited Since:
              11/26/2013
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 957935 for this business, issued by NMLS - Nationwide Mortgage Licensing System & Registry

              These agencies may include:

              NMLS - Nationwide Mortgage Licensing System & Registry

              Type of Entity:
              Limited Liability Company (LLC)
              Business Management
              • Mr. Christopher Mayer PhD, CEO
              • Ms. Melissa Macerato, Executive Vice President
              Contact Information

              Principal

              • Mr. Christopher Mayer PhD, CEO

              Customer Contact

              • Mr. Christopher Mayer PhD, CEO
              Additional Contact Information

              Fax Numbers

              • (201) 786-0386
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              16 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/02/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              My wife and I are trying to pay for an appraisal that was conducted on our property, a fee we need to pay due to the fact we turned down Longbridge's reverse mortgage after giving it much thought. We asked them to bill us and they charged our Credit Card for over $900 and we didn't have that much credit available. So we contacted them again and asked them to reverse the charge (Because we called our ************ and they said give them a chance to make it right). LongBridge will not work with us and said it was the appraisal company that took out the charge. But the charge on the Credit Card listing on the website of our ************ says "LongBridge Financial". You know all along it was difficult for us to truly weigh the reverse mortgage because as we told our loan officer I have cancer and need to go to Mayo. So it just didn't seem to be the right time. But now we can't use our Credit Card to go to Mayo and LongBridge doesn't understand that we have a lot of irons in the fire right now-- and now they have run our card over the limit. We have stated more than three times - we will send them a check. That will help us take care of the billing for the appraisal. They know people get reverse mortgages in the retirement years and we are on a fixed income. Now that they have already taken $250 without warning we are afraid they will take the full $900 if we clear the CC.
              Read More

              Customer Reviews

              73 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Janet W

              02/26/2024

              Great service and sales person. Everything was first class and professionally done. No question was left unanswered. Agent made the entire process painless and understandable. Recommend firm and agent to anyone interested in this product.

              Longbridge Financial, LLC Response

              03/04/2024

              *****, thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with our service and sales team. It's wonderful to know that everything was handled professionally and that all your questions were addressed. We appreciate your recommendation!

              Local BBB

              BBB Serving New Jersey

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