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          Additional Information

          Not BBB accredited

          Avas Flowers

          View full profile
          Location of This Business
          50 Tice Blvd Ste 340, Woodcliff Lake, NJ 07677-7681
          BBB File Opened:
          3/1/2012
          Years in Business:
          13
          Business Started:
          3/1/2011
          Business Incorporated:
          3/1/2011
          Type of Entity:
          Corporation
          Alternate Business Name
          • Flower Tech Center, Inc.
          Related Businesses
          Hours of Operation

          Sales

          M:
          8:00 AM - 9:00 PM
          T:
          8:00 AM - 9:00 PM
          W:
          8:00 AM - 9:00 PM
          Th:
          8:00 AM - 9:00 PM
          F:
          8:00 AM - 9:00 PM
          Sa:
          8:00 AM - 7:00 PM
          Su:
          9:00 AM - 6:00 PM
          Business Management
          • Mr. Matthew Neuenhaus, President
          • Roberto J Begazo, Director of Operations
          Contact Information

          Principal

          • Roberto J Begazo, Director of Operations
          Additional Contact Information

          Phone Numbers

          Email Addresses

          Serving Area
          • NJ
          Service Type
          Refund and Exchange Policy

          • In the event that a product materially differs in quality and characteristics from your original order (i.e., does not comply with Avas' Substitution Policy) or if your product is damaged or unfit for use at the time of the delivery please notify us within 24 hours of delivery and we will arrange for (1) a re-delivery of the product (if available); (2) a re-delivery of a product of equal or greater value; (3) store credit; or (4) a full refund, upon return of the product within seven (7) days by way of florist pick up or a prepaid return.

            If you have a complaint about a delivered product and would like a refund but do not want or cannot provide an opportunity for us to pick up the original delivered arrangement, we will provide you with a courtesy store credit for future use.

          Alert

          See What BBB Reports On

          Pattern of Complaint

          On 3/15/21 BBB reached out to Avas Flowers regarding a pattern of complaints filed against the business.

          Specifically, there were claims from consumers stating that flower orders never arrived, or arrived days late, after events were over.  There were reports of flower deliveries that were completely different from those ordered, flowers arriving damaged, dead, drooping, withered. Consumers have reported difficulties reaching Customer Service to try and resolve problems.

          BBB received a response from Avas Flowers that included the following:

          Avas Flowers constantly strives to provide the best customer experience from the point of sale all the way through to gift delivery. It is very important to us that our customers are satisfied with their purchase. As such, we go to great lengths to ensure all orders are handled with proper care and consideration.

          Avas Flowers has implemented a number of measures and technological innovations to minimize potential issues. We proactively communicate to customers any necessity for major floral substitutions or delivery obstacles, and now utilize multiple avenues of communication including email and text message – in addition to traditional phone calls – to ensure that we effectively reach our valued customers. We also have a dedicated customer service phone number on which customers may call us back, routing them directly to knowledgeable agents who can quickly find their order and resolve their issue.

          We’ve reviewed our most common customer feedback and have updated our website to make it easier for customers to get quick solutions. Under our “Support” tab on our website, we now offer the ability to quickly find an order number, track a delivery, modify an existing order, resend a receipt, and review relevant policies. Our “Support” tab also allows customers to report delivery or product issues, initiate an order cancelation, or obtain refund in certain cases.

          In addition to our efforts to increase avenues of communication and provide quicker solutions, we also endeavor to provide transparency and clarity to our customers. As such, we have included links that are accessible from every page of our website to ensure that visitors have quick access to all policies pertaining to methods and availability of delivery, floral substitutions, refunds, cancelations, and our Satisfaction Commitment. We also include these links in our order confirmation email, along with the most frequently used self-help links under the “Support” tab, so that customers have access to these resources right from their email inbox.

          However, like all companies within the flower delivery industry, we sometimes encounter issues related to floral and delivery availability. We deal primarily with delicate, perishable goods that are a product of nature. Flowers are subject to natural variation and seasonality, making it necessary to sometimes substitute with blooms that are in stock. Unlike many other products, flowers are easily affected by weather, courier handling, and their immediate environment (i.e. a sunny, humid room). While most of our customers and their recipients are perfectly happy with their purchases, in the event that a customer encounters a problem with their order, we have extensive processes to ensure we resolve the issue to the customer’s satisfaction as detailed above.

          We have diligently pursued ways in which we can improve upon customer experience and will continue to do so. We resolve customer complaints, to the BBB or otherwise, in a timely and thorough manner. Unfortunately, the issues you cite can only be reduced where possible and never truly eliminated, as they are typical in the floral delivery industry.

          BBB will continue to monitor any incoming complaints to ensure the pattern does not continue.

          Contact Information

          50 Tice Blvd Ste 340

          Woodcliff Lake, NJ 07677-7681

          Visit Website
          (877) 638-3303

          Accreditation

          This business is not BBB Accredited

          Years in Business: 13

          BBB Rating

          C

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business.