ComplaintsforPine Belt Chevrolet of Lakewood

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 27, 2023, I purchased a 2020 *********** Titan from this dealership. The sales person we dealt with is ************************* for $48,000.00 that was after trading in my Silverado 2020. I financed $43,028 with an interest rate of 8.94%. On March 8, 2024. I went to a Kia ********** to trade in my truck in order to purchase a mini van due to my growing family. I told the salesperson at the Kia ********** that I am looking in for a trade in value for my ****** Titan about $39,000 to $40,000 pursuant to ****** Blue Book value with the mileage I have on my truck. I was unpleasantly surprised by a Carfax provided by Kia ********** with information that I am the 3rd owner instead of the 2nd owner and that my truck had exterior damages due to a minor accident as a result we were unable to get our fair amount of trade in. I would like to elaborate when I purchased my truck, with my wife, from ***************. I was told that I will be the 2nd owner and my car was never involved in an accident. Right away that kind of hinder my new purchase of the mini van. While I was at the Kia *********** I called *** immediately and received a call back from him on Saturday morning, I've explained the entire situation which I now realized that he was not being honest, he told me that he will reach out to me on Monday, but instead an hour later he sent me a picture with a carfax with my signature exactly next to where it stated damaged. Upon my review of the carfax *** sent me, it was dated June 21, 2023 at 5:30 am. Further, please note that I do not have any signed carfax with me, in the folder that was given to me. To be exact, I would like to further explain when we got to the ***************, the truck was just delivered and was not even inspected/detailed yet, but the difference in mileage from the carfax mentioned above was off about 300 miles. A fair resolution would be to give us a fair trade in value in order to purchase the vehicle as per our family's needs.

  Business response

  04/02/2024

  Thank you for bringing this to our attention ***********.  We are looking into this matter and will contact you shortly.

   

  Sincerely, 

  Pine Belt Management 

  Customer response

  04/02/2024

  
  Complaint: 21417675
  
  I am rejecting this response because:
  I am almost positive I will never get a response back from the company. I would be appreciated if this could be resolved on BBB. 
  
  Regards,
  
  *************************************

  Business response

  04/03/2024

  While we have the Carfax that you signed noting the accident, and you are the 3rd owner of the vehicle... we will be reaching out to you today to address any remaining concerns you may have ***********.  

   

  Sincerely,

  Pine Belt Management 

• Initial Complaint

  10/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  when purchasing my new vehicle the salesman neglected to disclose information on the vehicle and its performance. if i would of been given this information i would not of purchased this vehicle . i feel that either poor training or total neglect on the salesman or management to inform the consumer of all information about a vehicle put me at a disadvantage to making a fair and just decision while purchasing my vehicle

  Business response

  10/10/2023

  ****,

  We appreciate you bringing this to our attention.  Please allow us 24 hours to look further into this for you and shortly thereafter you will be contacted by a member of oir management team.  We appreciate you patience in the interim.

  Sincerely,

   

  Pine Belt Management

  Customer response

  10/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will wait to hear feom them 
  
  Regards,
  
  ***********************

  Customer response

  10/18/2023

  
  Complaint: 20705207
  
  I am rejecting this response because:
  
  

  Still waiting to here from the delvership they have made no attempt to rectify this issue with thief sales **** and the misrepresentation that was made or not made towards myself during the sales process of my vehicle

   

  Thank you *********************;

   

  
  
  Regards,
  
  ***********************

  Business response

  10/19/2023

  ****,

  While we show having reached out to you several times last week, I am thrilled to hear that you are in direct contact with management and actively working toward a solution.

  All the best,

  Pine Belt Management 

  Customer response

  10/20/2023

  
  Complaint: 20705207
  
  I am rejecting this response because:
  In no way have they made an honest effort to make this right. And no one ever tried to contact me last week  they only person i have spoke with was the service manager
  
  
  Regards,
  
  ***********************

  Business response

  10/20/2023

  ****,

  We are under the impression that you spoke to one of our managers by the name of ***************************** the other day and that you expressed your displeasure that a manufacturer setting prevents the vehicle from accelerating above 98 mph...is that not correct?  

  Customer response

  10/23/2023

  
  Complaint: that is correct but that was not the only issue with the truck and it has been almost another week and no other communications between myself and your company 
  
  
  
  Regards,
  
  ***********************

  Business response

  10/26/2023

  ****,

  It is again my understanding that management has in fact been in touch with you, and that your vehicle was in our service department today being worked on.  

  All the best,

  Pine Belt Management

  Customer response

  10/30/2023

  
  Complaint: 20705207
  
  I am rejecting this response because:
  
  

   First off the deslership is not telling the full truth in the statement they sent. Yes my vehicle was at the service **** but only for the service manager to look at my truck again and tell me what he planned on doing to fix the vehicle. So he was false saying that work was done because no work was done i was only at the service **** for about 15 min. Number 2 is he wanted me to pay for part of the repair that he recommended. Number 3 they still ate ignoring the issue that the sales person when i brought up a question about the speed limit of the truck the salesman never stated that the vehicle had a speed restriction on it and actually agreed with me the the vehicle would go that fast.  The only thing management can say is that its illegal to go that fast so why should it matter. Well when you purchase a vehicle with speed restrictions the salesman when discussing the speed of the vehicle should explain it to the consumer not lie to them to make the sale. Also my wife was sitting with me when this discussion happened 

  
  

  
  
  Regards,
  
  ***********************

  Business response

  11/09/2023

  ****,

  Again, we are happy to hear that you have been in steady contact with **** regarding any repairs that we are legally allowed to perform on the vehicle.  We can not modify the vehicle outside of the manufacturers standards.  Please feel free to reach out directly with any additional concerns.

   

  All the best,

  Pine Belt Management 

  Customer response

  11/09/2023

  
  Complaint: 20705207
  
  I am rejecting this response because: pine belt has been in touch with me for repairs on my vehicle but they are not being accommodating to the issues on hand the service managers wants me to pay part for an upgraded repair on my truck because they are unable to get the proper part. And i was told i would be able to drop my vehicle off on saturday with a loaner to be made available.  That is not the case ****** from service made sure he told me that he cannot guarantee a loaner if i drop my vehicle off the night before. And thst if im not there by 430 pm that he will not be able to give me a loaner. Also still no one from sales has justified the reason that my salesperson never explained anything about restrictions on the vehicle to myself or my wife when we asked questions about the vehicle. And we had a long conversation that he should have disclosed information to us when we questioned certain aspects of the vehicle 
  
  
  
  Regards,
  
  ***********************

• Initial Complaint

  12/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a used car from them. Was told everything functioned in the car and the car was up to date on all services. Found a crack in the windshield before signing the paperwork. Was told by salesman it would be replaced. Manager tells me as Im signing paperwork they wont replace it because it isnt in my line of sight. Not a deal breaker. So I set an appointment to get it replaced with them. They used non oem parts for the replacement without informing me before hand. In the few days before I brought it in for replacement I noticed a few issues. Ended up needing a motor mount replaced. It also had a noise in the rear end. They say it doesnt exist. Brought it to another shop and they instantly found the issue and also informed me many of the services I was told were up to date were never preformed. Also since then I found out the rear wiper doesnt work. The drivers door panel was glued together to hide a problem. The rear entertainment system was missing parts. I contacted salesman and was told those werent their issues. I emailed in to the email on the website and all I got was emails telling me to set an appointment with a salesman to look at new cars.

  Business response

  12/14/2022

  We spoke to the customer on December 8th, The customer was going to send us the documents showing what was repaired and paid for.  We followed up with an email on Dec 12 requesting the documents. At this point we are still waiting on the customers response. Once we receive all the information we can go further. 

• Initial Complaint

  11/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 19 Nov 22 requested a quote to purchase 2022 ***** Colorado VIN: *****************. Received a fully developed quote from Internet Sales Representative (****************) for $33,954 (tax, registration and all fees included). When I asked they put it into a Purchase Order so I could take to my bank for funding, it came in from Salesman (************) for $35,679, over $1,700 dollars higher. When asked to correct the Salesman ***** stated that is the price, the General Manager (*** *****) set the price and will not change it. This is blatant bait and switch pricing trying to draw customers into the store then raising the price significantly and should not be allowed, especially in this competitive car market of 2022. I have a chain of emails to prove my claims.

  Business response

  11/22/2022

  *****,

   

  We appreciate you bringing this to our attention.  It is our understanding that one of our managers, *****************************, has contacted you with regard to your percieved discrepancy.  Please feel free to reach out should you need anything further.

   

  All the best,

   

  Pine Belt Management 

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our 2017 Chevrolet Suburban, purchased and serviced at Pinebelt, has been brought in multiple times for the same issue over the past 8 months. Feeling of vibrations when at stop lights, transmission failure etc. ******** has replaced several parts but has misdiagnosed the root cause issue, and now do to the extended time of the misdiagnosis we are told that the extended warranty is up so we are out of luck. We have been seriously inconvenienced but this since January with no loaner cars being available, loss of use and of course wasted time. If the real issue was properly diagnosed in the first place, the parts and labor would have been covered and lots of aggravation saved. So now Im sitting here with a suv that still has the service 4 wheel drive light on and wont shift in or out of 4 wheel drive. Pinebelts lake of service diagnostics and slow response has directly castes the warranty time period to expire, it unfair and they should take responsibility.

  Business response

  09/15/2022

  THE CUSTOMER COMPLAINED OF A ******************************. THE VEHICLE WAS DIAGNOISED AND AN ACTUATOR MOTOR WAS NEEDED.  THE CUSTOMERS EXTENDED WARRANTY APPROVED AND PAID FOR A REPAIR.  THE REPAIR WAS MADE, THE VEHICLE WAS TESTED AND THE ************* LIGHT WAS NOT ON AND THE VEHILCE FUNCTIONED AS DESIGNED. THE CUSTOMER RETURNED APPROXIMATLY **** MILES AFTER THE REPAIR AND NOW HAS A NEW PROBLEM THAT IS ALSO CAUSING THE ************* LIGHT TO STAY ON. THE EXTENDED WARRANTY HAS EXPIRED AND THE NEW FAILED ITEM IS NOT COVERED. THE CAUTION LIGHTS IN THE VEHICLE CAN AND DO COME ON FOR MANY DIFFFERNT REASONS, THIS CURRENT FAILURE IS A DIFFERENT REPAIR AND WILL BE THE CUSTOMERS RESPONSIBILTY. 

  Customer response

  09/19/2022

  
  Complaint: 18029649
  
  I am rejecting this response because:
  
  As you can see from the excerpts of the service records detailed below, (to the best of my transcribing abilities) there has been a pattern of intermittent transfer case issues and missed diagnosis by Pinebelt Chevrolet, these parts: transmission, (two of them),torque converter, sensors, actuators didnt all go bad by themselves. So only after the warranty runs out, we find out it is the $3,600.00 (not counting labor) part that is bad. 
  

  September 2022
                  September 6th
                        Service record summary
  Customer states stuck in 4x4
  Cause: tccm and encoder motor not relearned, position sensor damaged and possible internal transfer case damage.
  Summary
  Brought it in for same issue (switches and stays in 4x4).
  Service writer said we need an oil change, customer sates only if you can fix the issue first.
  Technician called and apologized that he couldnt remember resetting the encoder / modular but said he will do at no cost.
  Video sent of ready to go vehicle, service writer will call you when ready
  Service writer called shortly thereafter, and said oh we have a problem, technician took it for a test drive, and it went back into 4-wheel drive mode, but when he looked, he touched the position sensor and it crumbled. And this was definitely the problem all along. Stated that for $142.00 they could replace the sensor, they have them in stock and the technician was going to install at no cost because he missed it, we guess. Should be ready shortly
  Had to call hours later and thats when they said that theres a problem, you need a new transfer case. That the bad actuator might have caused the transfer case damage! I said this is ridiculous we have been dealing with the same misdiagnosed issue since January 2022.
  We said, not paying for the oil change or the switch, Dealership agreed and apologized but said there was nothing else they could do.
  

  July 2022
                  July 14th
                           Service record summary
  Customer states service ******* drive light is on / vehicle rumbles (shakes) when at idol
  Cause: encoder motor internal short
  TM118 ************************* assembly, transfer case replace
  Replaced encoder motor only and found no problems on idle rumbling
  Summary
  Brought in for same issue, didnt notice the position sensor that crumbled in the 9/22 visit above,
  Also had differential services performed.
  March 2022
                  March 30th
  Service record summary
  Customer states stuck in ******* drive, switch wont do anything
  Cause: performed reset on transfer case range selector and incremental sensor, code cleared and 4-wheel drive is working.
  
  March 28th
  Service record summary
  Brought in March 28th vehicle not returned until April 19th
  Miscellaneous transmission repair - Cause
  Replaced transmission for second time, which was just put in.
  Summary
  Second transmission but same problems, Zurich, dealer and transmission distributor fought over who was at fault, 23 days +/- to get resolved and fixed
  

  February 2022
  February 24th
                  Service record summary
  Customer states, while driving and accelerating there is a rumble strip vibration, screen goes blank, and vehicle has a rough idol sometimes.
  Cause: no issues found only did oil change and video screen replacement.
  
  January 2022
  January 11th
                  Service record summary
  Vehicle towed in, will not accelerate
  Cause: Transmission automatic replace
  Ck out and rd test wont upshift and shutters bad drop pan full of debris r/r trans swap with supplied unit and road test 6 speed.
  Summary
  Was told torque converter was broken as well, and replaced
  9 days in service to get it back, (Jan 20th)
  
  Regards,
  
  ***********************

  Business response

  09/21/2022

  As stated earlier, repairs were performed as needed based on the diagnostic performed at that time.  If a diagnosis points to a failed component, that component is recommended and replaced. We can not recommend other parts that could be an issue at another time if they pass the testing at the time of diagnosis. Its not uncommon to have other items fail at a later time. In this case the vehicle came in with a specific issue and left with that issue no longer there. This is a new failure and is the customers responsibility. 

  Customer response

  09/29/2022

  
  Complaint: 18029649
  
  I am rejecting this response because:
  
  Poor work in diagnostics, craftsmanship and customer service.  I have bought and leased multiple vehicles from Pinebelt, unfortunately management doesnt care and I wont be back; and on this issue, ridiculous response that this hasnt been misdiagnosed. I will take the next step.

  
  Regards,
  
  ***********************

• Initial Complaint

  08/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  the Chevrolet dealership was supposed to fix my blower motor for my air conditioning and I paid once and it was never fixed properly, when we had a heat wave last week, I went to use it for the first time and it didnt work. I called the company and they are charging me 800 dollars to fix what they never fixed the first time. this is a corvette z06 which is one of the highest models that ***** makes and not one other part other than that part has needed replacement. they are rip offs and they also treated me horribly. at this moment they still have the car .

  Business response

  08/17/2022

  I apologize for the late response. I have searched our entire system and cannot locate a Repair Order for ******************************* Z06 Corvette. He has never been to this dealership. I did notice that his address shows to be in **********. There is a ********* Chevrolet in Lakewood ********** but I work at ********* Chevrolet in ***********, ***********. 

  Business response

  08/23/2022

  We do not show a vehicle owned by this customer. 

  Customer response

  08/23/2022

  
  Complaint: 17660590
  
  I am rejecting this response because:
  Its the only Z06 and its owned by *********************** Go my wife , its orange and Im sure its the only Z06 you have worked on. It was the only one there when we brought it back only to be harrassed by your service department and robbed by the dealership.I hope that brings clarity to this question.

  license plate *****

  like *************************** Z06.

   

  
  
  
  Regards,
  
  ***************************

  Business response

  08/24/2022

  Here are the facts for the customers complaint. *** original repair for the blower motor was completed 3/2020 @ ***** miles. *** part comes with a 2 year warranty that expired 3/2022. Its out of the warranty for approximately 5 months. *** warranties are from the factory not the dealership. *** vehicle currently has ***** miles on it or ***** miles since install. ***re were no complaints on record of the customer having an issue during the ***** miles driven during that time. *** dealership followed the warranty guidelines and did all we could to explain that to the customer. 

• Initial Complaint

  05/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday April 29th I went to Pine Belt Chevrolet in Lakewood to buy the car I'd been leasing. I was told the value of my car was $10,732.00. I paid the dealership two thousand. The contract they gave me [which I signed] was incorrect and I did not realize it at the time of the transaction. The dealership added to my contract an extra $3,200 in unexplained charges. I contacted the office and spoke to the ***** sales person and finance person. Both of them made excuses but didn't wish to re-write the contract using the correct numbers.

  Business response

  05/02/2022

  Thanks for bringing this to our attention ******.  A member of our management team will be in touch to discuss this matter shortly.

   

  All the best,

   

  Pine Belt Management 

• Initial Complaint

  08/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The salesman brought out the wrong car for a test drive. This was not the car on the carfax, and frankly constitutes a bait-and-switch. By the time they corrected their error, 5 hours had passed, my credit had already been pulled by four banks (I got dinged 11 points), and I had already paid to insure the wrong car. The manager knew that the wrong car had been pulled for the test drive BEFORE I paid for the insurance. After spending 2 hours haggling back and forth, the salesmen assured me that 7% interest was the best they could do. Once I was willing to walk, the interest rate magically came down to just under 5%. To make up for bringing out the wrong car they offered me a discount on an extended warranty. However, when they brought out the actual paperwork the extended warranty wasn't discounted at all. I am seeking a correction to my credit score as I agreed to have it pulled under false pretenses and reimbursement for the payment to the insurance company.

  Business response

  08/10/2021

  Dear ******
  
  
  After researching options to remove those credit inquiries, we have arrived at what we believe is the simplest solution. We hope you agree. Currently, the banks would have no legal reason to drop the inquiries because of your signed credit application. Therefore the ultimate responsibility lies with the Credit Bureaus. The good news is that according to the Fair Credit Reporting Act, inquiries based on one type of activity (such as buying a car) are aggregated for 45 days and count as one inquiry against your score. Industry statistics show it usually affects your FICO score 5 points or less, and disappears after 12 months.
  
  
  In order to allow you to dispute these inquiries, the Credit Bureaus all have online dispute forms. They are all designed to be used by the consumer. They do allow supporting documents to be added to the dispute forms. In that vein, I have attached a signed letter on our stationery to help you with that claim.
  
  
  We will also be sending you a check for $200 to cover your insurance you bound on the car the day you were here.
  
  
  Please let me know if this helps and if you need any other supporting documents from me.
  
  
  Thanks!
  
  
  Ryan C******
  General Manager at Pine Belt Subaru
  
  Address  **** ***** *** ********* ** ***** 
  Phone  ************ ***** 
  Mobile  Fax* ************ 
  Email  ********************** 
  Website  **********************
  
  

  Customer response

  08/10/2021

  
  Complaint: ********
  
  I am rejecting this response because:

   

  Inquiries cannot be disputed online and must be disputed directly with the lender. Therefore, please contact the banks directly and inform them that you made a mistake as we discussed on the phone.
  
  
  
  Regards,
  
  ***** ****** 

  Business response

  08/13/2021

  We have sent letters to all lenders that the applications were sent to.  We also credited the customer $200 for insurance that she purchased the day she was present.  

• Initial Complaint

  07/13/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I would like to file a complaint to express my concern with how my recent interaction and leasing experience was handled by Pine Belt Chevrolet. I contacted the Sales team on 7/3 to request a quote for a 2021 Chevy Tahoe. I was given a lease price of $881/month with zero down. I was content with this offer and expressed my desire to move forward. The online Sales rep handed my quote to a local Sales rep Tomas to help me complete. I was asked to leave a deposit and give authorization to run my credit. After all of these things were done I receive a call son 7/5 from Tomas telling me the price I was quoted is no longer valid and the truck is now $4,000 more than I was quoted. I have major concerns with this practice - if the price could not be held then why take my deposit and run my credit. Now I have no truck and a lower credit score because of the inquiry. I would like to be made whole by having my original quote honored. And credit checks should not happen if the price is unknown.

  Business response

  07/15/2021

  *******

   

  We apologize for this unfortunate situation.  However as we informed you, programs are subject to the actual date of delivery and are thusly open to change.  When General Motors (not Pine Belt) adjusted their programs on 07/07, the payment was consequently affected.  With the current market conditions and inventory restrictions, and the way we are selling inbound units, we are at the mercy of the current programs and the changes month to month and within the month. We have already refunded your deposit and again, apologize sincerely for this.

  All the best,

   

  Pine Belt Management

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