ComplaintsforMetro Honda

• Initial Complaint

  02/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Metro Honda ripped off a disabled elderly woman that saved up money to get a car because she cannot walk. She purchased a Honda civic worth only $13,000 and ended up paying $32,000 for it. She gave them ****** *********** told her she still had to pay 245 a month for 7 years. She went back less than 24 hours later to get her money back & give the car back & they refused. Do not ever purchase a vehicle from them. They have no return policy or grace ****** like other Honda dealers do because they know they arent fair with their deals. They dont even care to speak to the customer after they purchase the car. It took her 1 hour to speak with someone there because no one wanted to deal with her after she already bought the car.

  Business response

  02/12/2024

  This seems like a third party complaint rather than a complaint from the actual customer...

  *******************,

  We have received your complaint through the Better Business Bureau and we take your concerns very seriously. We regret to hear about your dissatisfaction with your recent experience at our dealership. However, after a thorough review of the circumstances surrounding your transaction, we would like to provide some additional context in response to your complaint.
  
  Upon reviewing the details of your transaction, it is important to clarify that you were not alone during the entirety of the purchasing process. During your visit to our dealership, you were accompanied by another individual who was assisting you in the transaction, and you were also in communication with someone over the phone. We understand that this may have influenced your decision-making process.
  
  We would like to emphasize that the vehicle you purchased is a Honda certified vehicle, which has undergone a rigorous 182-point inspection and has been serviced to meet all the qualifications of the certification program. Certified vehicles typically have a higher sale value, ranging from $2000 to $3000 more than non-certified vehicles, due to the additional assurances and benefits they provide.
  
  We empathize with your situation and would like to extend an invitation for you to return to our dealership to discuss the details of your purchase further. We would be willing to explore the possibility of a vehicle trade-in to find a solution that better meets your needs. However, we regret to inform you that at this time, the transaction has been funded by the bank and completed, and as such, we are unable to reverse the sale.
  
  We value your satisfaction and would like to work towards a resolution that leaves you with a positive experience. Please feel free to contact us to arrange a meeting at your earliest convenience, so we can address your concerns and explore potential options for resolving the situation.
  
  We appreciate your patience and understanding in this matter and look forward to the opportunity to discuss this further with you.

  ***************************, Director of Sales

  ******************

   

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October 2023 went in to get a car for my daughter, we walked away with the car and paperwork for registration etc. I noticed that i had not heard from the dealership about the plates and noticed that my credit was ran again without my permission. Two weeks later i was still asking for an update on the paperwork. When i decided to stop by unannounced to the dealership, ***** the finance Manager was visibly shaken. He brought me the paperwork that had my daughter listed as a co buyer and me as the main buyer on the contract , i told ***** it was wrong and he stated that i should not worry about trivial things. ***** forged my and my daughters signatures on the contract, when i asked ***** about it he said that it didn't matter and that i should be thanking him because he lowered my payment by 100 dollars a month or so. I responded are you serious you forged all my contracts and i have to say thank you? i tried talking with the Manager several times since this dealership is an hour away from me and i have a severe disability, but management stated that they did nothing wrong and that i should have fun trying to prove it in court. I had to call the police since the dealership was not cooperating with me. When the supervisor of the police came, the dealership personnel was also rude to them and told the police officer again, that i should be happy that they got me a better deal. I have now reported it to the authorities and will follow up with a lawsuit for Identity theft, theft of services, forging ETC. This business should not be open, its not fair that they take advantage of people but i should have known since im disabled and they do not have a ramp or common courtesy with their buyers, which should be a warning sing.

  Business response

  02/07/2024

  We are writing in response to your recent complaint filed with the Better Business Bureau. We take all customer concerns seriously and appreciate the opportunity to address the issues you have raised.
  
  First and foremost, we want to assure you that we have all signed and necessary documents from you in our possession. At no point did we forge your signature, and we have conducted our business with the utmost integrity and transparency.
  
  Regarding the discrepancy in the monthly payment amount, we want to clarify that you signed the documents agreeing to the revised payment terms. Furthermore, we were pleased to inform you of a better deal that we secured from the bank, which would resulted in substantial savings for you over the course of the loan. We acted in good faith to provide you with the most favorable terms possible and lowered your previously, sign and agreed upon, payment.  This payments was $100 less monthly over a 72 month term, resulting in a saving of over the loan of $7,200.
  
  We regret any miscommunication or misunderstanding that *** have arisen during the process. Our goal is always to ensure that our customers are fully informed and satisfied with their experience at our dealership. We value your business and are committed to addressing your concerns in a fair and equitable manner.
  
  In response to your mention of the police involvement, as we explained to you at the time, this is a civil matter and not a criminal matter. We have consistently conducted ourselves with professionalism and courtesy in all our interactions with you, and we remain committed to resolving any outstanding issues to your satisfaction.
  
  We strive to provide exceptional service to all our customers, and we sincerely apologize for any inconvenience or distress you *** have experienced. It is important to us that you feel valued and respected as a customer, and we would welcome the opportunity to discuss your concerns further and work towards a resolution that meets your expectations.
  
  Please feel free to contact us directly to discuss this matter in more detail. Your satisfaction is important to us, and we are committed to addressing your concerns in a prompt and efficient manner.

  ******************************, Director of Sales, Metro Honda. ******************

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Metro Honda ripped us off. The manager (****, who I'm shocked still has a job) even promised me a partial refund of $300, which never arrived. I called to follow up and ******* told me they mailed a check, but that was a lie, just like everything they say. Lying is their whole brand here. They did over $1.2K repairs on a totaled car (and suggested we do over $3K in repairs, but we only did what was 'needed now'), and then they tried to convince us to do a further $6K in repairs, while discouraging us from calling the insurance company. My husband hit something in the road over a year ago. Their exact words were "calling Geico will be a waste of your time, since you don't have a real accident date". We called insurance and this happens all the time. Insurance paid out the totaled car and Metro Honda never got another dollar from us. Coincidence? Not a chance in h*** We even looked at the cars they had on the lot while we were there and our salesperson (*****) was high as a kite. I'm shocked they are still in business with their unscrupulous practices. We originally took the car in for regular maintenence, but were told we needed $3K in repairs. We did about $1.2K in repairs, including replacing the links. The links broke within a few minutes of leaving the dealership. They then put the car on a lift and told us the subframe was bent. They kept the car another night and called the next day saying that they needed to do $6K in repairs. They discouraged us from calling insurance and when we did, it was a total loss. We think they wanted us to fix a totaled car and continue coming in for the various issues we would experience after their $6K fix, just to keep the money coming in. Once insurance got involved, they did not get any more money. They are running a scam and its not just on us. Check out the rest of their reviews on Yelp and ******* I wish we did before working with these lying, cheating, scamming scumbags.

  Business response

  12/11/2023

  We have a $300 refund check at the dealership waiting to be picked up.  This should resolve this complaint.

  *************************** Sales Director.

  Customer response

  12/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards, **********************

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I walked in to get the promised vehicle HRV in exchange for my 2014 Honda Accord. Sales man Genero was the sales person. After being in the dealer ship for 6 hours and me trying to just exit the dealer ship I was sold a 2018 Honda Fit when I first was given a CRV to test drive and then showed various HRVs. The salesman put the deal through under my sons name and Uber him from Queens ** to ******* **. I expressed repeatedly that I was not interested in the FIT and was told that in a year I could refinance and get the vehicle that I first was promised. Four months into this finance the inside of the radio screen broke and upon me taking it to the service center at metro Honda I was told that it wasnt covered under the warranty and was refused and turned away. I am at the point of filing litigation against Metro Honda for getting me into a vehicle that I didnt want and causing me mental anguish and frustration for the past four months.

  Business response

  10/03/2023

   

  Thank you for reaching out to us regarding your recent purchase of a 2018 Honda Fit and the issue you experienced with the radio screen. We apologize for any inconvenience this may have caused you.
  
  After reviewing the details of your concern, we understand that the radio screen broke after four months of purchase, and our service department was unable to have it covered under warranty. We would like to clarify that the warranty provided by Honda covers defective or failed parts, but it does not extend to parts that have been damaged. It is important to note that warranty coverage is designed to address manufacturing defects rather than damage caused by external factors.
  
  However, we value your satisfaction and are committed to resolving this matter for you. As a courtesy, we would like to invite you to bring your vehicle back to our dealership with an appointment. Our service team will thoroughly assess the situation and make every effort to get the radio screen repaired. Additionally, we will submit a secondary warranty claim on your behalf to further explore the possibility of resolving this issue.
  
  We apologize for any inconvenience caused and appreciate your understanding. Your satisfaction is our top priority, and we are dedicated to providing the best service possible to our valued customers. Please let us know a convenient time for you to visit the dealership, and we will prioritize your appointment to address this matter promptly.
  
  Thank you for your patience, and we look forward to assisting you further. 

  ***************************, Sales Director. ************

• Initial Complaint

  08/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car from Metro Honda on June 14, 2023. That car got towed due to Metro Hondas failure to process my paperwork on time and getting my plates. It is now going on September and I have still not received my plates. I had to call Metro Honda numerous times for them to get my car out of the tow yard, over 10x a manager said they would call me back and did not. I had to make a BBB complaint for them to even care and finally contact me as they had denied to give me a loaner until the BBB was involved. After having the loaner for a month because my plates still have not arrived, the loaner got towed from my house the morning I was preparing to travel for work. Upon calling the police department, I found out that the loaner vehicle had fictitious plates. the plates that were on that loaner vehicle were not registered to that car, which I had been driving for a month now. If I were to have gotten pulled over, I would have been at risk of being arrested. How could they be so careless? Due to the police department not releasing the car because the title needed to be corrected, I had to find an alternative way of traveling because I still had to be at work. My wallet was in the car when towed and the towing company would not allow me to retrieve it so a rental car was not an option. This left me to buying a flight, that cost me $600. The dealership has yet to reimburse me due to them being the reason I had to spend this on travel because of their carelessness. On top of already owing me a promised reimbursement for a DMV violation that I had to setting due to their failure to submit my registration on time. This has been a nightmare, Ive been paying a car note and car insurance on a car that is not in my possession due to them and they could care less. The General Manager, ************ has yet to ever contact me to touch bases, apologize or even be present in this matter. *** called to speak to him multiple times and have had no luck and he refuses to speak.

  Business response

  09/06/2023

  Mrs. ***************** plates have arrived and have been picked up. *********************** has received the reimbursement check which would satisfy the BBB complaint resolution as requested.
  
  
  Thank you for your understanding and cooperation. We are committed to resolving this matter to your satisfaction.

  Customer response

  09/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. ******* worked closely with me and made sure my plates arrived and I was able to pick my car up. The original reimbursement check has problems and ******* got another one issued. While I am waiting for the new check to clear with the bank, ******* has been reassuring me that it will clear. I have enough faith in him that if I am to have further troubles, he will help because hes been helpful throughout this whole disaster. Thank you, *************** 
  
  Regards,
  
  ***********************************

• Initial Complaint

  08/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This business violates "Do Not Call" directives. I am on the *** do not call registry. I have also contacted this dealership directly and asked to be placed on a do no call list. I have spoken to employees who tell me that my account is listed as do not contact, and yet I get at least 3 phone calls weekly in addition to emails and direct mailings. This dealership has no respect for/regard for regulations regarding customer contact, which is bordering on harassment

  Business response

  09/02/2023

  Dear *****************************,
  
  We apologize for any inconvenience caused by the unwanted communications you have been receiving from Metro Honda. We have thoroughly investigated your complaint and have taken immediate action to address the issue. I am pleased to inform you that we have removed you from all of our contact lists and databases.
  
  Please be assured that as a result of our investigation, we have identified the error that led to the continued communication despite your request to be placed on our "do not call" list. We have taken steps to rectify this situation to ensure that you will not receive any further phone calls, emails, or direct mailings from our dealership.
  
  We deeply regret any frustration or inconvenience this may have caused you. Customer satisfaction is of utmost importance to us, and we take compliance with regulations and respect for our customers' preferences very seriously. Rest assured that we have reinforced our internal procedures to prevent such occurrences in the future.
  
  Once again, we sincerely apologize for the inconvenience you experienced, and we appreciate your patience and understanding throughout this process. If you have any further concerns or questions, please do not hesitate to contact us directly.
  
  Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your trust in Metro Honda.

  ***************************

  Director of Sales

  ******************

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I purchased a car from them and I got a warranty but the salesman canceled my warranty phone and kept my money. When I went to get my car serviced they told me my warranty was no good I have the contractor tells me my warranty was paid for. They also told me that I could trade my car in in six months and purchase another one newer I know I am not the only one that has a problem with this company and I really need to have it fixed. Also they would not give me the name of the owner of the company I would like to follow small claims lawsuit against him.

  Business response

  08/05/2023

  Dear *******************,
  
  I hope this letter finds you well. I am writing in response to your recent Better Business complaint regarding the warranty issue you encountered at Metro Honda. We take customer concerns seriously, and I would like to address the matter to clarify any misunderstandings.
  
  According to our records and the information you provided, it appears that there may have been some confusion regarding the warranty and its associated costs during the financing process. Allow me to provide a detailed explanation of the events leading up to the resolution:
  
  1. Original Financing Deal:
  When you initially pursued financing for your vehicle purchase in the amount of $30,955, the loan application was submitted to **************** Auto Finance. However, the bank did not approve the loan with the warranty included due to their specific financing criteria.
  
  2. Explanation of Warranty Options:
  Upon learning that the warranty could not be included in the loan, our representative informed you that you had the option to purchase the warranty separately by paying the full amount upfront. However, you declined this option.
  
  3. Revised Financing Agreement:
  To accommodate your preference, a new loan agreement was prepared reflecting the removal of the warranty cost. As a result, the loan amount was adjusted to $29,356 to cover the vehicle purchase without the warranty.
  
  4. Updated Paperwork and Contract:
  The revised paperwork and contract, which clearly indicated the removal of the warranty charge, were provided to you for review and signature. This ensured that you were not charged for the warranty, and the loan agreement accurately reflected the final cost of the vehicle.
  
  5. Delivery of the Vehicle:
  Upon the delivery of the vehicle, you were presented with the finalized paperwork, including the contract with the correct loan amount and the absence of any charges related to the warranty.
  
  Based on the information provided, it is evident that Metro Honda did not retain any money for the warranty, as the warranty was not included in the final loan agreement. The loan amount was reduced to reflect the removal of the warranty cost, and you were not charged for the warranty according to the newly signed paperwork and contract.
  
  We apologize if there was any confusion or miscommunication during the financing process. Our team strives to provide clear and transparent information to all our customers, and we regret any inconvenience this may have caused you.
  
  If you have any further questions or concerns, please do not hesitate to contact our me by phone at ****************** or via email at *************************************** We value your business and would be more than happy to assist you with any additional information you may require. 
  
  Thank you for bringing this matter to our attention, and we appreciate your understanding.

  ***************************

  Director of Sales

• Initial Complaint

  08/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I leased a vehicle July 2020 from Metro Honda with a ****% rate and a $375 per month payment on a 2020 Honda Pilot. My lease is going to expire and since June i have been trying to work with the dealership to roll into a new lease or possibly buy my lease out. The first time my fianc and I went to the dealership to meet with ******* and *********************, they berated me over interest rates and advised i needed $5,000 down for a car payment of $749 and if I didn't have the cash, i had to pay $877 per month for a lease, they refused to show me the buy option and told me extending my lease was a waste of time. He began to talk down to me about interest rates and asked my fianc to explain it to me. We left with no resolution. I then went back last week and met with ***** and ********************* again and within 30 days the payment on a Honda Pilot went from $749 per month to $1065 per month - again i cannot afford that as my payment is $375 per month and i advised that i could afford a payment of $500 but did not have cash to put down. ***** provided the buy out option and they wanted $2000 down for a payment of $663 per month with a ****% interest rate, i left to discuss my options with my family and we returned on July 31 to meet with *****. We were pushed onto a different sales person after an explosion on the floor between ***** and his manager. The new salesperson did not have the buy out quote ***** provided but i had taken a picture of it. I showed it to him and he went to his manager and came back with a new buy out option that was cheaper but when we started speaking about, he wanted me to sign and leave my credit card and was forcing me to accept whatever deal he came back with. I left the dealer. Over the past 60 days i have spent 8 hours in Metro Honda leaving in tears each time. They have been contacting me daily and the woman who calls, ******* is extremely rude and bullies you into making an appointment and when you cancel in advance she scolds you.

  Business response

  08/14/2023

  Unfortunately, we were unable to come to terms upon you visit to Metro Honda. Due to limited supply and market conditions we are finding that payments and interest rates are at an all time high.  After speaking to you today we understand that you have already purchased a ***** elsewhere.  We wish you the best and if there is anything we can do for you in the future please reach out to me directly for assistance.

  Thank you,

  ***************************

  ******************

• Initial Complaint

  07/24/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased my car in full on June 14, ******************************************************************************************** a timely manner. My temporary tags were set to expire on July 13, 2023. I called Metro Honda July 10,2023 for an update on the status of my plates as my temporary tag was about to expire. They said they had not arrived yet and they would keep me updated but they did not. I had to keep calling for updates. I asked to speak to a manager and they stated that the manager would call me back, again, did not happen. On July 15, 2023 my car was towed from my residency due to not being registered. I spoke to the police department and they stated that I could not have my vehicle parked on the street since the temporary tag had expired and that it is the responsibility of the dealership to issue another temporary tag until my plates arrive. On July 16, 2023 I went to Metro Honda to notify them of what had happened and to speak to a manager since I was unsuccessful of speaking to one over the phone even though I had called over 7 times on 7 different occasions/dates. After 5 hours of sitting in the dealership waiting, I was told they would pick my car up from the dealership and that my plates would be there by the end of the week. The end of the week came and my plates did not arrive, I have not received any updates and the managers are unresponsive all while having my car in their possession due to the failure to process my paperwork in time. The best advice I was given by the representative who sold me the car was to place something over the temporary tag that hides the expiration date, which is illegal. It is now July 24, 2023 and I still dont have my car, plates or an update. They have not provided me with a loaner vehicle nor ride reimbursement for my commute to school or work while they have my car. They have not rectified nor attempted to rectify their wrong doing.

  Business response

  07/25/2023

  Dear *********************************** ,
  
  We are writing in response to your recent complaint filed with the Better Business Bureau regarding your experience with our dealership. We apologize for any inconvenience or frustration you may have experienced, and we appreciate the opportunity to address your concerns.
  
  First and foremost, we would like to assure you that we take your feedback seriously and are committed to resolving the issues you have raised. After reviewing your case, we have taken immediate action to rectify the situation and provide a satisfactory resolution.
  
  Regarding the loaner vehicle, we understand the importance of providing alternative transportation while your vehicle is being serviced. We acknowledge your request for a loaner vehicle, and we are pleased to inform you that a loaner vehicle will be made available to you starting tomorrow, July 26, 2023. Our team will ensure that the loaner vehicle is ready for your use, and we apologize for any inconvenience caused by the delay in providing this service.
  
  Additionally, we understand your frustration regarding the delay in receiving your license plates. We want to assure you that we are doing everything possible to expedite the process. The delay is due to the fact that your plates are issued by the ************** ************************* which requires additional processing time compared to the usual ********** Motor Vehicle plates. However, we have been actively working with the appropriate authorities to ensure the prompt delivery of your plates. At this time, we anticipate that the plates will be ready for collection within this week, and we will keep you updated on the progress.
  
  Once again, we sincerely apologize for any inconvenience caused by these delays. We value your business and are committed to providing you with the best possible customer service. If you have any further questions or concerns, please do not hesitate to contact our *************************** at ***************** Contact Information]. We are here to assist you and ensure a satisfactory resolution to this matter.
  
  Thank you for bringing this issue to our attention, and we appreciate your understanding and patience. We look forward to resolving these matters swiftly and to your satisfaction.
  
  Best regards,
  
  ***************************
  Director of Sales
  Metro Honda
  ******************

  Customer response

  08/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  ******* is working closely with my to resolve the matter and put me in a loaner until my plates arrive, which hopefully is soon. 
  
  Regards,
  
  ***********************************

• Initial Complaint

  04/27/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  The company refused to take me off their call list and continued to harass me by text message and phone after I have informed them they can no longer continue to call or solicit me for services. They are scam Artists

  Business response

  04/28/2023

  The customer has been removed from all systems and will no longer be contacted by phone, email, or text.

  Regards

   

  ***************************

  Director of Sales

  Customer response

  04/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩