ComplaintsforMoishe's Moving Systems

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I has used ******'s for H3135333933373*363133H last year. The company stole $8*0 from my wallet and caused over $7k in damages to m y furniture and TV. When the insurance claim was filed they came back with an offer of $300. I had paid $1800 for the move and got a refund to compensate some of the damages. But the full extent of damages and the theft are not compensated.In addition, when I first raised the theft with the H3135333933373*363133H company, they called the drivers and the truck back to their office instead of completing the move. Later after convincing me to wait till end of the move to file a complaint they sent 7 other movers to finish the job. Should have taken max * -5 hours to move instead took over 7 hours. With a large gap in between in which they had essentially hijacked all my belongings.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of the transaction: 10/15/2022 Total amount paid: $14,644.85 Long distance move from ** to **. During the moving process a coffee table was shattered. The table originally cost $4500, now may be worth $2500 +. They also lost a trundle mattress along the way. They are offering a reimbursement of only $300, which doesnt even compensate us for the lost mattress.

  Business response

  12/20/2022

  The client has signed a contract stating that damage and lost items are calculated at a payout amount of $0.60 per pound. We have been negotiating with the client to rectify the situation. The original offer was lower and because she claimed that it wasn't enough to cover the cost of her mattress, we offered her $300, which is what she claims is the cost of the lost mattress. We have given her a higher settlement amount after she declined the $300 offer, which is much higher than our legal obligation. We try our best to avoid damages or loss, but unfortunately these things may happen, especially with a long distance move. 

  Customer response

  12/20/2022

  
  Complaint: 18610887
  
  I am rejecting this response because:
  
  Yes, things can happen and things can break, but the way the coffee table was packed it was certain it was going to break. Again, they lacked care and skill to transport it. There was no proper cushioning around the piece of furniture and they clearly placed heavier items on top of it so it shattered the table, almost looked like it was deliberately broken. We paid everything they asked for and more because they gave us one price and then added an extra $2000 on top of it. We tipped their workers very well expecting things to be treated with care. This is clearly not the way you run business where their job is to move peoples personal items. 
  
  Regards,
  
  ***************************

• Initial Complaint

  09/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Moishes Moving for an upcoming move on 8/30 well in advance. The crew of 3 men arrived on time and came up to do a scan of our apartment. They then said they would be going back down to get moving materials. They never came back up and we got a call from dispatcher that they had a family emergency and would no longer be moving ********* were working on getting us a new crew. 4 hours later a new crew comes and my husband checks for something in his wallet to discover to first crew stole $400 cash from his wallet - which now makes sense why they left. My husband got the cash out that morning and there was nobody else in our apartment during that time - there was no one else that could have stolen it. I called management to report the theft and they advised me to file a police report, to which I did. Two hours later (3pm) we get a call from management saying they're cancelling our move because I filed a police report and it's now a conflict of interest for them (even though that's what they advised me to do). We tried to reason with them as we needed to move with our lease expiring in 24 hours, but they were unwilling. The manager was screaming on the phone to me that I was a liar because I didn't physically see them steal the money. The truck with the second crew had been loaded up w/ 1/2 of our apt by this time that they now needed to unload it. We were left stranded to find a new moving company in less than 24 hours, which cost us a premium of an additional $1,000. We would like to be reimbursed for the $400 cash stolen and the $1000 premium we had to pay for the last minute booking. I also don't think this company treats their employees right as they made the second crew come straight from another job they just completed in Queens without even allowing them to stop for food and then made them leave a job they did half the work for without getting paid for it. This company should be shut down and not allowed in any other people's homes.

• Initial Complaint

  08/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This moving company did a very poor job unpacking my items. In addition, items were missing including clothing, a cable box (I will be charged for), an ********* a guitar that was a family memento. In addition, items were damaged and broken.

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted Moishe's Moving Systems to move from my apartment to a house. The move occurred on March 14, 2022. Prior to the move, Moishe's provide a Certificate of Insurance (COI) naming myself and my landlord (Wolf **********) as insured. Moishe's completed the move on March 14, 2022. On March 24, 2022, my landlord reported that significant damage occurred to the stairs in the building. Per reports from the building superintendent, the damage occurred during the move. I contacted Moishe's on March 24, 2022 requesting information on filing an insurance claim. A representative from Moishe's (Boaz Likaont) responded on March 25, 2022 with a request for photographs, which the landlord provided on March 29, 2022. On April 4, 2022, the landlord reported that Moishe's stopped returning calls and emails. After further follow-*** from myself and the landlord, another Moishe's representative (*************************) responded requesting an estimate, which was provided on April 6, 2022. Additionally, on April 6, 2022, the landlord reported this damage made the stairs unsafe and required urgent action.On April 7, 2022, ******* responded that Moishe's was not liable because:"The movers are not liable for a step that failed during the move. If the step was in good condition it would have not failed. This seems to be a piece that failed under wear and tear not negligence. Moishes Moving is denying any liability and therefore is denying the claim."Moishe's has admitted the stair was damaged during the move; however, they neither investigated the damage nor sent an adjuster to inspect the damage, and are not qualified to make claims about the condition of the step prior to the move. Moishe's has not responded to any inquiries since April 8, 2022.

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 17, 2022, I hired Moishes to move my belongings 2 blocks on ************** Side, from 840 WEA to *******************. A team of 3 arrived but a second team of three were sent because the first team asked for help in correctly packing my belongings. During the move, these six individuals 1) Broke the arm off of a $6,000.00 couch 2) Broke 2 $350.00 Floor lamps 3) Broke the frames and glass on two paintings valued at over $5,000 4) neglected to move my coffee table valued at $1,200.00.The movers took photos of the damage, noted the missing table and advised they would file my claim, adding that I didnt need to take photos.They did not file a claim The Claims Manager told me that the movers had no photos ( I was with them when they tooling the photos)He then said unless I could produce photos he couldnt help. I explained that everything that was damaged was taken away except for the Broken Couch. He then said he might try getting **** cents per pound for the damaged goods. That isnt what I paid for; I paid for insure to value Now I am ignored and told they arent going to do anything.They caused over $14,000 in damage and have walked away. I am writing to ask for you help in receiving compensation My best, *****************************

  Business response

  04/25/2022

  Hello,

   

  We are offering the claim based of the coverage selected.  On March 4th the customer stated he was going through his own insurance coverage to resolve his claim.

  We are awaiting his settlement with his carrier *** and will work with his carrier directly.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We contracted Moishe's to move our belongings from *** to San ***** **********. Since we did not have an address yet in ********** at the time of the moving we made up with the company and were assured by them that the load would be stored in ** for free for up to 30 days and would only be shipped once we provided them with an address (hence on the sales slip attached below you will see that by the delivery address it says: "to be determined and only on the next line they added our address once we had an address and provided it to them as will be explained below). We were very surprised when about two weeks later they called to inform us that the shipment was in ********** and ready to be delivered. This was contrary to the agreement with Moishe's, and quite obvious that the shipment couldnt be sent if there was no address to send it to, and only the city and state were provided. It was an absurd mistake of the company to send it early without an address to send it to when they should have stored it in ** for free for up to 30 days while we were finding an apt. *********** then proceeded to store it in a local warehouse until we were able to procure an apt.On Sep 2 we finally had the truck come to our new apt with our belongings but they wouldnt unload unless we would first pay the balance by calling the ******************* which we proceeded to do. It was a long phone conversation and back and forth when the company supervisor wanted me to pay a lot of extra money in storing and redelivery fees even though it was clearly their mistake and had they kept it in ** for 30 days for free as we made up with them, those charges wouldnt have come up. I was finally forced to pay an extra $580 so that the load would be unloaded, otherwise, I was threatened that the truck would leave with all of our valuables, and who knows what would happen I had no choice but to give my credit card info but I made it clear to them that I would fight this disgusting behavior of theirs

  Business response

  02/11/2022

  Hello,

   

  We attempted to deliver the customer in the window that was chosen, the customer was unavailable and we had to store and redeliver the items.  This was a justified cost of $580.

  The customer is not owed a refund.

  Customer response

  02/11/2022

  
  
  Complaint: 16485918
  
  
  I am rejecting this response because:
  
  Once again the company refuses to acknowledge their mistake and instead blaming the customers while repeating the same couple of words and avoiding the key facts!
  
  The facts are as follows:
  - In conversation with the sales consultant/specialist *******************************, which came for the quote and we were in touch with him when booking etc - in all those conversations we made clear that we do not have an address yet at the destination city, and we were assured by him as well as the head/lead mover that came to our apt in ** that we have up to ************************************** ** until we figure things out. Since the system required putting some sort of a date to deliver, we put the date by which we assumed we would be in the area which was Aug 15. The sales consultant and the lead mover knew about this and agreed to it. The lead mover said clearly that we just need to write a random date for the system and we followed that.
  - in the document that we signed and have copies of (and submitted along with this complaint), it does not say any day of delivery, and in fact says clearly by address of delivery: "to be determined" and only later on once we provided the address it was added with a different pen and different handwriting of the movers in **********.
  - on Aug 16 while sitting at the airport in NY waiting for our flight to ********** we received a call that our items would be delivered to us the next day. This was a shock to us since we made up that we had *************************************** ** ,and since our items were picked up on Aug 3 we still had some time to figure things out. An absurd mistake of the company to send the stuff to ********** against our agreement with their representatives and against basic logic! Which normal company would send stuff to another city when all they have in file is a city and state and no address!!
  - We made the above point clear to Moishe's representative that called us on Aug 16, i think it was *******, and made it clear that it goes against the agreement, against logic and that we would not accept any extra charges. He said he would look into it. I emailed him a couple days later to ask him what's the deal and he never got back to me.
  - on Aug 29 i called the office to let them know that we got an apt and the delivery was scheduled for Sept 2.
  - the movers arrived and didn't want to unload until paid the rest of the sum, I had to call the office and was then shocked that they wanted to charge me a lot more for storing and redelivery fees, when it was clearly their fault as stated above. After a back and forth I was escalated to ***********, and finally barely got a small discount but still had to pay an extra 580$ for their mistake. I had no choice but to pay since they threatened that the truck will leave with all my stuff. Gangster behavior... No less...
  
  - In summary had they kept to our agreement and not made such a stupid mistake I wouldn't have had to pay an extra cent because the delivery happened on sep 2 and the items were picked up on Aug 3, so less than a month.
  
  Own up to your mistake and return the $580 that you took practically by force.
  
  Regards,
  
  
  *****************************

  Business response

  05/23/2023

  " Hi *******, 

  
  

  Very sorry to hear about the experience you had. We try our best to communicate with our clients to avoid situations such as this. I am not sure what information was relayed to you, but if a later delivery date is desired, that must be confirmed with **. You requested a delivery date for August 15th, which there is a possibility of arriving right after, even if it means days. We would have happily accommodated your request for a later time. Regarding payment of the remaining balance before receiving your items, this is protocol for all moves. The $580 extra charge was the storage and redelivery fee. Hoping this sheds some light on the situation. Please contact me if you have any further questions: *********************."

   

  
  

  Thanks,

  *************************

  VP Sales & Marketing

  Moishe's Moving Systems

  ************************

• Initial Complaint

  09/15/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I used Moishes for a move from Brooklyn to Upstate **.The move was estimated and a total price was given.The assessment was 3 Trucks, while I was thinking this is high i left it at that.When I asked if I would get an adjustment for using less trucks i was ensured of it.On the day of the move 2 trucks were filled and I agreed with the ******* to personally take the remaining items, having been reassured that I wont be billed for the extra truck.The day i took receipt of my items and was charged the full amount for three trucks, the ******* said he cant adjust and I would need to ask for a refund. The ******* and his crew were awesome so I didnt press the issue, assuming a refund would be easy to get For 3 weeks now i have followed up multiple times for a refund, and have been reassured one would be coming.When calling or emailing i keep getting the runaround, after multiple tries i am giving up and going this route.I expect Moishes to make good on the 2k refund i was promised

  Business response

  10/06/2021

  Hello,

  We have processed the refund on 9/17.  If you have not received it please call Bash at ************ or respond to the BBB.

  Customer response

  10/06/2021

  Refund was received, this matter is resolved amicably.
  Thanks Moishes Moving

• Initial Complaint

  06/02/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I booked multiple moves with this company. The company was deceitful in all parts of the process. For each of my moves, I had booked and paid for a specific number of movers to satisfy the jobs. In each instance, the company provided fewer movers and only provided updates after the moves commenced. In each instance, the company was significantly later than previously agreed upon move times, which caused issues with my building. Further, there was damage done to my dwelling that remain un-repaired and the company has not followed up on it in spite of numerous attempts to contact. It is my perspective that this company should not be allowed to do business anymore. They are deceitful, dishonest, and provide a level of service that should not be acceptable anywhere.

  Business response

  06/17/2021

  Good Afternoon, 

  After searching through our records, we do not have a customer by the name of ******* ******* in our system. Please remove this complaint, Thank you. 

  Customer response

  06/17/2021

  
  Complaint: ********
  
  I am rejecting this response because: the name for the reservation was my wife’s, but the move was conducted for both of our property. The name on the reservation is ********* (or *****) *******. 
  
  
  
  Regards,
  
  ******* *******

  Business response

  06/22/2021

  Good Morning, 

   

  The claims department is in contact with the customer to resolve this matter immediately, Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩