ComplaintsforWizfair LLC

• Initial Complaint

  04/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  **************** WIZFAIR!! is not a legitimate website. Site low ball flight/hotel rental. Where listed this contact ####-###-#### name HENRY! When call said price has gone up and desire you to pay more. After getting all personal information. SCAM!

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Contracted for plane tickets. Much confusion at the beginning ( flight booked in February). E mails sent were never received supposedly. Prior to flight I contacted the airline for boarding pass, etc and was asked if I had a checked bag and was charged 60 dollars(30 dollars each way). I indicated this to wizfare and was to that was part of the price I already paid and would receive a refund. I have yet to receive any refund

• Initial Complaint

  05/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We had to cancel a non-accompanied- minor Delta Airlines flight for our 14 year old son on April 2, 2023. Twelve feet of snow was forecast at his first stop, Salt Lake City so we had to cancel before the flight because we couldn’t have him stranded there… Wizfair had sold us the ticket. The day after we cancelled the flight directly with Delta, we made contact with Wizfair and were assured we would get a full refund of our fair. They had been aware of our predicament but did not assist in finding another flight for our son. We spent all night on calls on hold, and waiting for chat agents online, trying to find a seat on another flight for him. We found one on our own, with no help whatsoever from Wizfair….. Back to the refund: Wizfair assured us on April 3 that we would get a full refund of the $1255 we paid. The staff member I spoke to said to expect it in within 10 business days. When I phoned back on April 19 to report I’d not received my refund, I spoke to “Adrian,” who said the previous worker who was supposed to “initiate” the refund had gone on medical leave and had not started the refund process. I told him they should refund it immediately, but Adrian said this wasn’t possible. He assured me I would get my refund within 7-10 business days. I emailed the company on May 1 and said I should have gotten my refund by now. Adrian called and left a message stating that it has not yet been 10 days since he “initiated” the refund, and said he guaranteed it would be refunded by Friday May 5. I followed with another email warning I would complain to the BBB if I hadn’t received the refund by close of business May 5. We’ll is it the 5th of May and it’s 7:19 pm EDT. There’s NO REFUND in my bank account. I’m still waiting!!

  Business response

  05/16/2023

  Hi,

  We have already issued a full refund to the customer on 5/8/2023. Please see attached refund screenshot. Thanks

  Customer response

  05/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did indeed refund my money on 5/8/23. 
  
  Regards,
  
  ***** *****

• Initial Complaint

  03/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been waiting to be refunded in the amount of ****** since Dec 23, 2022 after a booked flight for same day travel was canceled.....I was told I would be refunded within *********************************************** a call back

• Initial Complaint

  01/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The date of the transaction I am writing about is January 9-10, 2023. I booked a flight on ***** ******** through this company on January 9, 2023. When I called a number listed as ***** ******** I was unknowingly serviced by this company, which represented themselves as Delta. I made a round trip reservation for 2 people from NYC to Lisbon, Portugal, April 21-May 5 in the total amount of $2,443.98 and was told at that time I that there was no cancellation fee if I wanted to change plans within 24 hours. The following day, I found a flight that was considerably less expensive and called to cancel the initial reservation and receive a refund, all within the required 24 hours. At that point, I was informed that I would be refunded only $1,819.98, as there were taxes and other fees related to international travel that were mandatory. I eventually spoke to a Supervisor named Adrian (###-###-####, ***** demanded a full refund. He spent a considerable amount of time explaining the policy regarding the above fees and insisting he had no flexibility in this area (and telling me there was no one above him with whom I could talk), and I kept responding that we were never informed of this, that we were told by the agent we booked with (Murphy D****, ###-###-####) that there would be no cancellation fees if done within 24 hours, and there was nothing about fees on the written confirmation of the reservation that was emailed to us. In the course of my conversations with "Adrian" I eventually informed him that I would be contacting BBB to file a complaint with the New York State Attorney General's office. He eventually offered to refund all but $347.92 with no explanation of how he arrived at that figure. When I responded that he was able to make this offer after saying there was no flexibility in this area, he simply said this is the best he could do. I accepted the offer, but feel strongly that this arbitrarily withheld amount of $347.92 must be returned as well.

  Business response

  01/30/2023

  Hello,

   

  We have spoken directly to the customer and mutually agreed on the solution of raised complaint. Customer will be taking down the compliant accordingly.

   

  Thanks,

  Customer response

  02/08/2023

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18809780, and find that this resolution is satisfactory to me.  As advised, I am writing to acknowledge that there has been a settlement of the complaint I recently filed.  The complaint # is ********, and the settlement resulted in a full refund of my money,
  
  Regards,
  
  ***** *****

• Initial Complaint

  04/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Attempted to book a flight with this company. Was told I’d be charged $468.98 (have email confirmation) Company overcharged at $505.50 (have bank statement), which is ILLEGAL. Attempted to get a refund, was told by ‘Sean’ that I’d get a call in 30min to confirm. I had to call back 1hr later and was told by ‘jack’ that I’d get a refund. I only received an email confirming $148.00 refund. I still don’t know for sure that I’ll receive the other $357.50 refund bc I have yet to receive an email. This company called me back to say they received a BBB complaint from a completely DIFFERENT person about this and wanted me to fix the complaint. I am now being harassed for something I didn’t do. I let them know that I’d be making my own complaint and am hopeful they won’t continue to harass me. THEN- ‘Sean’, calls the person who made the original complaint to explain what happened with this transaction? Why would this company, or ‘Sean’, discuss my transaction with another person? ‘Sean’ stated no one works above him and that he is the only person I can speak with in regards to this illegal activity and harassment. If there’s anyone higher in this company to speak with, I’d appreciate a call from that person.

  Business response

  04/09/2022

  Hello ******* * *****
  
  This Is Nitin From Wizfair I am trying to reach you regarding the recent complaint. You can reach me at ###-###-#### EXT****, I have attached the another proof of the refund for $357.50. We are just trying to reach you to get the appropriate solution and have no intention of harassment. We do understand you got Mischarged it was just a human error and we tried to rectify it. 
  Also the complete transaction of amount $505.50 has been refunded. 
  Please reach me out if you have any more concerns. 
  
  Thanks 
  Nitin S*****
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩