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Business Profile

Market Research

Sago

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sago's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sago has 13 locations, listed below.

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    Customer Complaints Summary

    • 1,121 total complaints in the last 3 years.
    • 407 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did focus group and received the incentive deposit in the wallet within the applicable time frame. I requested a virtual reward card on 5/20/25 and to date (7/9/25), it still says "processing". I have been emailing and creating tickets since 7/3/25 and have not received a single response from anyone. I want what I am owed. It is unacceptable that we have to wait six weeks to get paid, and on top of that, we have to inquire and then wait some more for anyone to respond to inquiries. Maybe sago/focus group/schlesinger employee's payments should be withheld for weeks on end to see if they like how it feels!!

      Business Response

      Date: 07/11/2025

      Our records show that you have recently interacted with a member of our support team and your redemption request reflecting as processed and claimed . We apologize for any inconvenience caused. Should you have any inquiries, please do not hesitate to reach out to our support team directly at *********************************************************************************************. 

      Customer Answer

      Date: 07/16/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I would like to add that it is a shame that a business has to receive complaints in order to fulfill obligations to the people who help them keep their business. Just as they expect panelists to reply timely, panelists expect prompt payment. 

      Regards,

      ********* ****

    • Initial Complaint

      Date:07/08/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a focus group for this company and was promised a 70 dollar compensation. This was at the end of May early June. I have yet to see my compensation

      Business Response

      Date: 07/11/2025

      Our
      records indicate you have recently been in contact with a member of our support
      team. You were informed that your redemption request placed on June 7th is still within the agreed processing timelines shared in your confirmation letter. Once your redemption request has been processed you will receive an email from ******@*******************.com containing your gift code with the subject line "Your Incentive from Focus Group!" . Please make sure to add ******@*******************.*** to your safe senders list. Should
      you have any inquiries, please do not hesitate to reach out to our support team
      directly at ****@**********.***. 

      Customer Answer

      Date: 07/11/2025



      Complaint: ********



      I am rejecting this response because:

      I've participated in multiple focus groups, research studies, and surveys and have never had to wait this long for compensation. 







      Regards,



      ****** *****

      Business Response

      Date: 07/18/2025

      Each submission undergoes multiple verification steps to maintain the
      integrity of our data and to ensure that all participants receive their
      deserved incentives without any discrepancies. Each company has it's own
      process and policies. You have the option to opt out of any study or panel should the timelines not meet your requirements. Should
      you have any inquiries, please do not hesitate to reach out to our support team
      directly at ****@**********.com. 

      Customer Answer

      Date: 07/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,



      ****** *****

    • Initial Complaint

      Date:07/03/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contracted to do a focus study on "shopping decisions" ref# UOM251030783. The first part was to go to a Target Store and snap pictures of various displays, including travel this took about an hour and a half. Two day ****** I was to meet with the client at a local mall on my way to that meeting I received a call from SAGO saying the appointment was indefinitely postponed but I would still receive full incentive for the focus group of $200.00. That phone call was on February 20, 2025> I have emailed their help desk 3 different times with one reply saying "Your request (*******) has been received and is being reviewed by our ************** Team. We are experiencing higher than normal volumes. Please allow additional time for a response. We appreciate your patience and please be assured all emails will receive a response." Received April 18th. Called the corporate office at ************ and once i began to explain my problem I was immediately disconnected. Called back 3 times disconnected every time. Until they were bought by SAGO focus group was solid and quick paying. I just want was is way overdue to me. Next *****************************.

      Business Response

      Date: 07/04/2025

      Our records indicate you have recently been in contact with a member of our support team and been incentivized since February. Your redemption requests have already been processed and the reward emails shared from ***************************************************** with the gift codes which are yet to be claimed. Should you have any inquiries, please do not hesitate to reach out to our support team at **************************************************

      Customer Answer

      Date: 07/10/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although until I posted on the BBB I was locked out of my account and could get no one to respond to emails or phone calls. Good job BBB for keeping companies on their toes when it comes to being honest with contractors.  I did receive my past due payments quite promptly!

      Regards,

      **** ********

    • Initial Complaint

      Date:07/01/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 19th I requested my incentives in the form of two ****** gift cards. The information is below:
      Request ID Request Date Redemption Type Points Amount
      ******* 5/19/2025 12:38:05 PM ********** Gift Card 7,000 70.00 USD
      ******* 5/19/2025 12:32:51 PM ********** Gift Card 20,000 200.00 USD

      It has now been over 6 weeks since then, with no update, no way to contact the helpdesk directly, and no response to emails. This is completely unacceptable.

      Business Response

      Date: 07/02/2025

      Our
      records show that you have recently interacted with a member of our support
      team and your redemption requests are now reflecting as processed. Should
      you have any inquiries, please do not hesitate to reach out to our support team
      directly at ******************** 

      Customer Answer

      Date: 07/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




      Regards,



      ***** *******

    • Initial Complaint

      Date:06/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did the survey,NOW pay Me the $200.00, not next month,next year or never,Pay Me and US NOW, WAITING FOR PAYMENT !! I DID THE STUDY DON'T STALL SEND ME A **** Scam. They try to delay paying in the hopes you forget. Payment will never come. When you prompt them after their ridiculous 8 we'll waiting period they act surprised, and promise to "look into it." You have to hound them to have any hope of actually getting paid. complaint is going s to the labor board for theft of wages, a federal ********************************************************************************* ************************************************************ Avoid at all cost! I completed a focus group back in April and have yet to receive my virtual compensation. ******** is no help. They are scamming people for data will never work with them again and will file a complaint with the attorney general first thing Monday! Scam scam scam!!! So far this company **** me $335. I did a survey for them on Feb 28th. Finally got the incentive that had been processing for 5 weeks with a virtual card and the card does not work despite me activating it. I will never do another survey with sago again.TOO HIGH. They do NOT pay the money promised for consumers to participate in research studies. I wasted over 30 hours doing a study on disposable adult underwear. TWO MONTHS AGO the study was completed. I still have not been paid $175. THEY NEVER NEVER answer their phone. There is voice mail which nobody at SAGO listens to . The only have total C*** email non-existent customer service which babbles incoherent gibberish in incoherent emails which does nothing to solve the problem.Sago is a very unprofessional organization. As many others have stated, they hold your money like they don't want to pay you. I was not aware of this. I have been dealing with them for like 2 years. I didn't have this problem in the beginning. I have been waiting 2 months to get paid and they still haven't processed my payment. ***********************************************************

      Business Response

      Date: 06/27/2025

      Please reach out to our support team for assistance at ************************************************* and kindly share your registered email address on our panel in order for our team to be able to investigate and assist you on your concern. 

    • Initial Complaint

      Date:06/27/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have waited over a month now to receive my incentive for what I cashed in from surveys. I am waiting on $55 and this is the fifth time they have been late or ghosted when payment time comes.

      Business Response

      Date: 07/04/2025

      According to our records , your redemption request is reflecting as processed and claimed .Should you have any inquiries ,please do not hesitate to reach out to our support team at **************************************************

    • Initial Complaint

      Date:06/24/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did a survey on May 14th to be paid $160. After completing the survey I have not received any compensation. I cannot log into the wallet application. I have contacted customer service multiple times, I have called the office as well as the survey recruiter. I contacted the company on Instagram. I was told on Instagram that I would receive a response and then the company deleted their Instagram account.

      Business Response

      Date: 06/27/2025

      Our records indicate you have recently been in contact with a member of our support team. We kindly ask for your patience as they look into your inquiries and encourage you to check with our support team for the most recent update. 

    • Initial Complaint

      Date:06/17/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to in person study that was for 2 days tasting beverage and they said on my final study I will get paid $90 within 3 hours of doing it I have never received that when I did it yesterday and I'm still waiting I feel like they scamming and I need my money now

      Business Response

      Date: 06/20/2025

      Our
      records indicate you have recently been in contact with a member of our support
      team. We kindly ask for your patience as they look into your inquiries and
      encourage you to check with our support team for the most recent update. Should
      you have any inquiries, please do not hesitate to reach out to our support team
      directly at [email protected]. 

      Customer Answer

      Date: 06/25/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23481638, and find that this resolution is satisfactory to me.




      Regards,



      Arlene Bryant

    • Initial Complaint

      Date:06/12/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir,I have participated in two studies conducted by this company. They have not sent my reward even after multiple requests.The Study numbers are as follows:Study 1: TIG21801768 175$Study 2: study EDN20900621 260$Kindly ask the business to send me my rewards immediately.Thank you.

      Business Response

      Date: 06/13/2025

      Our
      records indicate you have recently been in contact with a member of our support
      team. We kindly ask for your patience as they look into your inquiries and
      encourage you to check with our support team for the most recent update.  

      Customer Answer

      Date: 06/18/2025



      Complaint: 23458864



      I am rejecting this response because: Please send my rewards immediately. In the name of check you tried to cheat me by not paying me my reward for my work. What kind of negligence is this? In the market you pretend to be a big company and in practical you even can't pay to your panelists' rewards for their hard work?

      What kind of rules and policies you have set for yourself? They are set for solely your benefits only. This kind of radical approach is not good at all.

      Now pay my rewards to my PayPal account or my US Bank account immediately for the two aforementioned studies which I had completed successfully.



      Regards,



      Florence Mriganza

      Business Response

      Date: 06/20/2025

      Our
      records indicate a member of our support
      team has reached out with additional information to your registered email id and requested for additional information. We  encourage you to check with our support team for the most recent update. 

      Customer Answer

      Date: 06/24/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23458864, and find that this resolution is satisfactory to me.




      Regards,



      Florence Mriganza

    • Initial Complaint

      Date:06/11/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Still waiting on my payment from Sago with no clear updates. The delay has been way too longvery disappointing and 4 to 6 weeks for a virtual card is ridiculous a did may 19 all this waiting to get paid is ridiculous

      Business Response

      Date: 06/13/2025

      Our
      records indicate you have recently been in contact with a member of our support
      team. Our
      records show you have a redemption request which was requested on May 19th. Redemption fulfilment occurs approximately 4-6 weeks after your redemption request is submitted as per your agreement shared and confirmed prior to your participation. If
      you do not receive it within the timeframe, please reach out to our support
      team for assistance at [email protected].

    Sago is NOT a BBB Accredited Business.

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