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Complaint Details
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Initial Complaint
10/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Work began on 9/15/21 Apply for and secure necessary permits (zoning and electrical) from the town at homeowners expense Remove old patio and retaining wall and dispose of it.The main dispute is that S&R Pool did not get permits for this project. When the new concrete decking was poured, no one from S&R was there to supervise the pour. The concrete company failed to install the cups used to ground and secure the metal ladder and rail. The cups were then put into the concrete by drilling holes in the newly poured concrete, and not grounded according to electrical code. The pool can't pass inspection now. What S&R Pool did was illegal I want a full refund of the money I have given S&R Pool $20,765.00 I do not want them to perform any more work on my propertyBusiness response
10/23/2021
The deck poured was the same footprint that the previous deck was so a zoning permit would not be required. If this town requires a zoning permit for this work it can be applied for now. The homeowner is mistaken because a representative from S&R Pools was on site the day the deck was poured and spoke to the homeowner. The ***** did miss installing the anchor sockets for the ladder & rail. Plastic anchor sockets were installed a few days later which are of code and do not require bonding. The ladder and rail can be switched to PVC style as well. We install this style on commercial pools frequently for the same reason.
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Contact Information
236 Dukes Pkwy E Ste 1
Hillsborough, NJ 08844-4205
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.